Hotel Nicte Ha Tulum — Hotel in Quintana Roo

The Budget Twin Room located by the entrance had a strong cigarette smell when checking in at 7pm , couldn't stand it so did not stay any longer. ||Communication was very hard with the staff member. Seems like some basic customer service training is needed here. ||||There wasn't any other room options either. We did try switching on fan on full speed and open the window and door. But no change, asked for some kind of spray, staff never came. I ended up trying with my anti bacterial spray, nothing changed. I couldn't stand the smell, the room was so small but the smell would have taken ages to go away. Some mopping and cleaning surfaces with cleaning products and leave the room to air would have helped. ||It was so intense it started to give us a headache in 20 min and we found it so weird because there was a very clear sign inside the room by the door, stating no smoking. |||| I said that it is impossible to be in that room, I was saying that I will check out/leave. The staff member explained that he was making calls but manager didn't pick up phone. ||||We had worked all day and arrived late and really just needed to rest. He was just standing there like he did not know what to do, when we explained in Spanish he just agreed that it smelled and that was it. ||||My last resource was booking another hotel and leave within the 20-30 min of arriving. Lost the night and the payment but could not have stayed. Disappointed because we just needed a cheap place to stay the night and ended up paying another hotel nearby than staying at Hotel / Hostel...

The Budget Twin Room located by the entrance had a strong cigarette smell when checking in at 7pm , couldn't stand it so did not stay any longer. ||Communication was very hard with the staff member. Seems like some basic customer service training is needed here. ||||There wasn't any other room options either. We did try switching on fan on full speed and open the window and door. But no change, asked for some kind of spray, staff never came. I ended up trying with my anti bacterial spray, nothing changed. I couldn't stand the smell, the room was so small but the smell would have taken ages to go away. Some mopping and cleaning surfaces with cleaning products and leave the room to air would have helped. ||It was so intense it started to give us a headache in 20 min and we found it so weird because there was a very clear sign inside the room by the door, stating no smoking. |||| I said that it is impossible to be in that room, I was saying that I will check out/leave. The staff member explained that he was making calls but manager didn't pick up phone. ||||We had worked all day and arrived late and really just needed to rest. He was just standing there like he did not know what to do, when we explained in Spanish he just agreed that it smelled and that was it. ||||My last resource was booking another hotel and leave within the 20-30 min of arriving. Lost the night and the payment but could not have stayed. Disappointed because we just needed a cheap place to stay the night and ended up paying another hotel nearby than staying at Hotel / Hostel...

I walked around looking for a room since the hostel I arrived was awful and I wanted another place to stay. Peak season so everthing packed, and expensive. Nicte-ha had availability for 3 nights at 800 peso per night. The guy did not speak English but Google translate helped. Room not to big but OK and clean. Paid for the first night only because had to get to the ATM. When I arrived after having cancelled my other hostel booking I heard that the next day I had to move to another room. Checked that room but the bed was really really bad! Just spirals, no mattress. We agreed that I would decide the next morning if I would take the other room. After an hour looking for another place and finding out all was full I decided already that afternoon that I would like to stay anyway, only to be told that the room was not available anymore. What kind of service is that! So I was kinda forced to check out after 1 night, while I made a booking for 3.|Actually after that 1 night I was glad to check out because it had been very noisy during the night with traffic, dogs, other guests arriving and loud TV at the reception. Really cardboard walls. Did not feel safe since the room could not be locked from inside and all the noise at night was just outside my door. Shower only had cold water. Big cockroche in the bathroom. Airconditioning and van were...