Goodview Serviced Accommodation — Hotel in Waitematā

28yo female Canada. I booked fairly last minute (3 daysout) knowing there would be limited availability. I referred to the photos and thought the space looked dated but it looked clean and well maintained. Upon arrival I was surprised by the lobby. A couch, dirty windows and no desk or staff around. I stood in the lobby wondering if I had gone to the wrong location. When the staff came out of the office he allowed me to check in right away. We had some trouble locating my booking. As he escorted me to the room I was concerned with the smell and the state of the stairways and elevator. The elevator smelled of urine and there was debris all through the halls and stairs. I entered the room and it was cold, damp and smelled of mildew and smoke being covered up by cleaning products. Window was open on a rainy day. I immediately noticed all kinds of cleanliness issues and photographed them. The fridge in particular smelled really bad and showed signs of mold inside. I spoke with staff about my concerns and showed them the photos. They agreed to re clean the room. Upon my return, the stained bedding had been changed and the hair on the shower head was gone but many of the things I had identified had not been addressed. I decided I would not be staying there. Staff were very kind and understanding and apologetic but management claimed that they had never had any complaints about this before even though there are a number of reviews that cite similar issues and concerns. The photos I have posted are ones taken after staff cleaned the room a second time. While some of these may seem small, visible surface cleanliness issues indicated a deeper invisible cleanliness issues and that didn’t make me feel...

Worst place I have ever Worst place I have stayed! The rooms smell like someone has been chain smoking in them for days when the clearly say "non smoking rooms" on their site.

They are currently housing emergency housing people who are intimidating rough and confrontational. Especially when at night where they hung out in the lobby on substances. As three women we did not feel safe. We kept hearing loud bangs and noises through the night.

There was dirt and rubbish in the worn lobby, elevator and staircase. We even saw dried blood smeared in the elevator.

The rooms were run down and the sheets didn't really feel "clean" .

We could not chat to anyone in the morning as no one was there to check out. Once calling later in the day to chat to a staff member to ensure I was properly checked out, I received a email saying that I have a cancellation as a no show so I couldn't leave a review. The manager is rude and said I was threatening after emailing to make a compliant which they asked me to do!. Would not recommend. Have not received my...

Wow! We were so let down. The lift was grubby and looked like blood was on the wall. Our room was clean however smelt like cigarette smoke even though it was meant to be a smoke free room. There was some very interesting characters that were also staying, which made us 3 females feel unsafe. The noises, the smells and the hanging around in lobby wasn’t making our stay any more pleasant. When we contacted the manager to raise our concerns they started acting all dodgy and making out like we didn’t even stay! I wouldn’t recommend staying here at all,...