Pumamarca Guest House — Hotel in Distrito de Cusco

This hotel cost about the same as every other hotel we stayed in during our Peru trip, but it wasn't even in the same category as the rest. ||||We found Pumamarca to be a disappointment from beginning to end. They were supposed to send a shuttle to get us at the airport, and of course there was nobody there for us (which was quite disappointing, as we were arriving in the dark!) Because of this, we overpaid for a taxi to get to the hotel. When the cab pulled over at the correct address, there was no indication that we were at Pumamarca, let alone at any kind of guesthouse. We walked in the door to the courtyard, were greeted by the staff and after several minutes of confusion about our reservation (not sure if they ever even looked at our reservation before that moment) they showed us to our room. We were on the 4th floor right next to the dining room, and we could see people's backpacks strewn all over the floor in that room (I assume people who went on treks and left their bags behind. Seemed unsecure, as I could have easily taken a bag or rifled through them-but obviously did not). The room was dirty, crammed with unnecessary furniture, and the trash can was full of toilet paper and trash from the previous people (which I found disgusting). The wifi didn't work half the time, the courtyard of the guesthouse was extremely noisy, and the noise from breakfast woke us up at 6am sharp. Not sure why the breakfast made so much noise to prepare either, because it was just stale bread and coffee. In general, not a pleasant experience, especially when compared to the rest of our experiences for a similar price while in Peru. ||||Would definitely NOT visit Pumamarca again. You can absolutely find better value for your money, don't let the price be an indication of...

This hotel cost about the same as every other hotel we stayed in during our Peru trip, but it wasn't even in the same category as the rest. ||||We found Pumamarca to be a disappointment from beginning to end. They were supposed to send a shuttle to get us at the airport, and of course there was nobody there for us (which was quite disappointing, as we were arriving in the dark!) Because of this, we overpaid for a taxi to get to the hotel. When the cab pulled over at the correct address, there was no indication that we were at Pumamarca, let alone at any kind of guesthouse. We walked in the door to the courtyard, were greeted by the staff and after several minutes of confusion about our reservation (not sure if they ever even looked at our reservation before that moment) they showed us to our room. We were on the 4th floor right next to the dining room, and we could see people's backpacks strewn all over the floor in that room (I assume people who went on treks and left their bags behind. Seemed unsecure, as I could have easily taken a bag or rifled through them-but obviously did not). The room was dirty, crammed with unnecessary furniture, and the trash can was full of toilet paper and trash from the previous people (which I found disgusting). The wifi didn't work half the time, the courtyard of the guesthouse was extremely noisy, and the noise from breakfast woke us up at 6am sharp. Not sure why the breakfast made so much noise to prepare either, because it was just stale bread and coffee. In general, not a pleasant experience, especially when compared to the rest of our experiences for a similar price while in Peru. ||||Would definitely NOT visit Pumamarca again. You can absolutely find better value for your money, don't let the price be an indication of...

Havíamos feito a caminhada do Huayna Picchu e da cidadela de Machu Picchu durante o dia. No mesmo dia saímos de águas calientes e voltamos para Cusco para descansar. ||Ficamos no terceiro andar da pousada... para nossa surpresa não havia água quente.. ela começou a aquecer e depois esfriou. Esperei mais alguns minutos ela esquentar e nada.||Desci para falar com a atendente e ela disse que não poderia fazer nada naquele momento e que teria que tomar banho apenas no dia seguinte pois havia acabado o gás ou que teria que tomar banho na água gelada mesmo.. detalhe.. frio de 7 graus.. insisti para ela que havíamos feito a caminhada e que estávamos suados,empoeirados e ela sequer subiu no apartamento para ver o que estava acontecendo com o chuveiro ou Caldeira... simplesmente fechou a porta depois de passar a informação...||Encontramos o Whatsapp do proprietário no Airbnb e fizemos uma reclamação direta a ele sobre a situação e já procuramos um outro lugar para nos hospedarmos...|| Estávamos tão cansados que apagamos e dormimos sem tomar banho, porém não foi aquele descanso agradável. ||Acordamos as 6 em ponto com o barulho da cozinha que ficava exatamente acima do quarto.. muito barulho...arrumamos as malas descemos... ||Fomos atendidos pela proprietária dizendo que havia gás e que provável que eu não tinha esperado o tempo suficiente para o aquecimento da água.. disse que então a atendente poderia ter ajudado ao invés de avisar que o gás havia acabado e depois fechar a porta na minha cara... pediu desculpas e falou que a funcionária era nova e que não teria culpa disso (o que discordo, se ela era nova não deveria deixá-la no atendimento noturno sozinha)... após isso ela chamou a funcionária brigou com a mesma na nossa frente e devolveu nosso dinheiro incluindo as taxas do Airbnb... fomos para outra pousada próxima .. o tandapata boutique hotel.. outro atendimento! Ficamos os 3 dias restantes da viagem lá muito...