Merry's House — Hotel in Lagos

Not a great first impression. I booked this place 5 months in advance of the stay and unfortunately and unexpectedly I had to cancel my holiday due to work commitments. Merry's House cancellation policy stated no full refunds available but I literally begged the owner to make an exception due to the unforseen circumstances and the fact that there are still 5 months until the stay, so plenty of time and likelihood for someone else to book the room. I even suggested a shorter trip instead but she wanted to charge me the full 9 nights for a stay of 4 nights or to charge me 50% cancellation fee which is a lot of money. I was so disappointed with how unreasonable and unwilling the owner has been and how much she values money over people and common sense. If I wanted to cancel a week in advance I understand that she wouldn't have been able to accommodate my request, but with almost half a year in advance, I doubt that she couldn't have come up with a more reasonable resolution. I do not dispute the fact that the owner is a lovely person in general as I can read this from previous comments but it looks like she loses that friendliness when it comes to money. I am now left with trying to convince my entire organisation to move dates around and let me go on holiday so I wouldn't lose my...

Wished that I’d had the pleasure of enjoying this place but due to COVID, could not travel to Portugal last June 2020. Via emails, was able to get a gift card to stay by Oct. 31/31 but no return of funds could be reimbursed as I had to cancel and they had no refunds in their policy despite it was NEVER my intention to cancel- the world/airlines cancelled this trip. We attempted to rebook at this place at the last possible timeframe but due to this world and all it’s uncertainties & COVID variants still a major concern, we had to reschedule again. We very much wanted to rebook in the spring of 2022 as felt travel and control over this variant would be safer by then. Tried to extend what we had already invested into this place but the owner would not entertain any of this. Actually had the nerve to say that she did us a great favour in extending the gift card for us to travel by Oct.2021 as it was a non refundable from the beginning. We had planned 3 weeks to visit Portugal twice at 5 different facilities across this country and everyone of them returned our money except Merry’s Place. Very disappointed and frankly, upset that it turned out this way. Human compassion and understanding that we all suffered from this worldwide crisis seemed to be lost on...

Mi opinión está basada en que lo valoro según una habitación de un B&B (bed and breakfast) y no un hotel. Es una casa con cuatro habitaciones, dos en el primer piso y otras dos en el piso segundo. Nosotros estuvimos alojados en la "purple room", reservada como suite. He de mencionar que aunque no tiene ascensor, los dos pisos se suben realmente facil. La habitación era realmente de calidad, todo muy nuevo, muy bien decorado, una habitación amplia, con tele de 32 pulgadas y sofá. Además, tenía una terraza con dos sillas y mesa desde la que a lo lejos, se veía el mar. La habitación además, tenía un mini frigorífico, muy muy necesario desde mi punto de vista. El cuarto de baño, igualmente, amplio, muy limpio, y muy nuevo. La habitación además la hace todos los días la dueña, poniendote una botella de agua de litro y medio cada dia, así como un juego de té con hervidor para tomarte un té siempre que quieras, junto con dos magdalenas. Alrededor, encontrareis a 100 metros todos los restaurantes que podais pensar, así como toda la vida nocturna de Lagos. Eso si, al tener doble acristalamiento, ni una bomba nuclear se escuchaba en la calle. Y si sentís calor, la habitación incluye aire acondicionado. El desayuno, fue como si estuvieses desayunando en tu casa, ya que es en una cocina que todo el mundo puede usar para cocinar todos los dias, la cual tiene frigo, horno, lavavajillas... Podeis ir a un hotel de cuatro estrellas con 100 personas, con piscina y ambiente nocturno, con ascensor y pensión incluida... o podeis ir al Merry's House y estar como en vuestra casa ||Por decir algo negativo, dificultad para aparcar en las inmediaciones, hay un parking muy muy grande a 5 minutos andando y gratis. Al ser un B&B, no tiene los servicios que muchas veces se exigen en hoteles, como servicio de habitaciones, piscina,...