Hotel Regina — Hotel in Ourém

What I liked: ||1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. ||2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. ||3. Excellent location and pretty much across the street from the main churches with Fatima. ||||What could be improved/didn’t like: ||1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this problem to another person on the tour, they mentioned their washroom also wasn’t cleaned – so they cleaned it. I told her – I cleaned most of the washroom, but I was unwilling to clean what looked like a blood stain. That is unsanitary. ||2. On a Globus bus tour, I expected better quality hotels. This room décor looked more like a...

It’s nice hotel as it’s close to the Our Lady of Fatima, but I have a lot of concern to address the owner. The lobby couch has no cushion at the back for all their customers comfortability, when they lean back to relax. It’s not a universal standard size couch. The lobby look nice but zero comfortability to sit down and relax your back.

If I’m the owner or under cover boss I will fired the front desk man who assisting their customer so rude, seems he doesn’t like his job assisting all the hotel guest . His the guy with pony tail and the other guy with circle face. My experienced…, The one with pony tail. I asked on the first day that our room has no airconditioning and warm inside,(we came from the country with -50 temperature on the winter time), he told me just open the window as it’s cold from the outside and let the breeze coming in.

The second day same issue the one with circle face advice me the same way! I got pissed how they deal with their guest and disrespectful your request, when he seen I’m pissed, he told me I’ll go down amd turn the air condition. Are they saving electricity? Letting us getting our cold air from outside the window of the room?

WE PAY TO HAVE A COMFORTABLE EXPERIENCED! Why these people ain’t no RESPECT WITH THEIR GUESS WANTS AND NEEDS! THESE PEOPLE COMING IN AND OUT IS THE BREAD AND BUTTER OF THEIR BUSINESS COME TO THINK

I asked for ice when we are having a dinner and the one in the kitchen told me “ OH MY GOD!!” I keep on waiting and no one’s come.

Another thing their commercial bathroom in the lobby every morning has no bathroom tissue. The housekeeper in the hotel has a certain time of service. They need to maintain the proper hygiene of their commercial toilet in the lobby. Proper hygiene need to look at to avoid cross contamination to all the guess in and out in the room they’re using.

WISHING THE OWNER WILL LOOK THESE ISSUE. A LOT OF PEOPLE LOOKING FOR A DECENT JOB, PUT A DESERVING ONE WHO LOVE THEIR JOB!

CUSTOMERS PAY PROPERLY FOR GOOD AND COMFORTABLE ACCOMMODATION BEAR THAT IN MIND!

CUSTOMERS DESERVES GOOD...

I am giving this hotel a 3 stars for the room alone. Every thing else was above average.||We stayed at this property from 03/20 – 03/23. I had reserved a suite. When I see a suite, I think of a very nice room with a good view. Not in this hotel. |We were assigned room #101. This was a suite with a separate sitting room, but the view was of a wall. Not overlooking the sanctuary but a wall of the building next door. Not like the photos on the website.|So, if you are looking for a room with a view, do not get room 101.|Other than that, the stay was good. The room was clean, and the heating worked well. The price of the room was €93/night. All staff encountered were very friendly and helpful.|The restaurant had an excellent staff (especially Ines) and the provided breakfast was very good. Breakfast was €15/person with a very large selection of items.|It is one of the hotels located along this street that is directly across the street from the Sanctuary.|There is a small onsite parking area with about room for 6 cars.|Overall, if I had to do it again, I would not get a room but a city view room.|I am giving this hotel a 3 stars for the room alone. Every thing else was...