Ceuta Terrace Suites — Hotel in Porto

Christmas Holiday Ruined by Disgusting Conditions and Unresponsive Staff

Our Christmas holiday, which was supposed to be a joyful and relaxing time, was completely ruined by our stay at this so-called 4-star hotel. The experience was nothing short of appalling.

The bathroom was filled with black mold—an absolute health hazard. The smell and sight of it were revolting, and it was clear that no effort had been made to maintain basic hygiene standards. This wasn’t a minor issue but extensive mold growth, making the bathroom unusable and deeply uncomfortable to even step into.

To make matters worse, the bedroom was infested with ants. They were everywhere—on the furniture, the floor, and even the bed. Trying to sleep under these conditions was impossible. A peaceful holiday was replaced with constant stress and disgust.

Adding insult to injury, the hotel staff refused to take any responsibility or action to resolve these issues. When we reported the problems, they were dismissive and made no effort to help. Their indifference only amplified our frustration and disappointment.

This experience completely destroyed what was meant to be a special Christmas getaway. We were left feeling stressed, uncomfortable, and deeply disappointed. This establishment does not deserve a 4-star rating, and I would strongly advise against staying here if you value cleanliness, customer service, or even basic decency. A Christmas holiday ruined is something no family should endure.

Not only that they were incapable of storing luggage after we checked out leading us to have to drag our luggage around town after the checkout time.

Avoid at all costs. Positive reviews were clearly...

Fabulous stay at Ceuta Terrace Suites!||The whole team was so lovely here to accommodate my friends and I. Our flight arrived at 9.30am, check in was not until 4 but they turned around our room early and thankfully we got to check in by 2pm. ||The room was 2 bedrooms (for 3 people), it was very clean, tidy, and well decorated too with ample storage space, a fridge a coffee machine and a safe. It had everything we needed.||There was a lovely breakfast buffet in the morning, with eggs made to order fresh, fruits, yogurts, cereals, toast and fresh juice/coffee/tea! Very delightful! ||To add to the beauty, there is also a rooftop terrace with sofas and seating and tables, we often brought up a few bottles of wine in the early evening to enjoy before we went out for dinner. They also have a bar on the rooftop for those would like to buy drinks there. ||The location cannot be better, with only a 5 minute walk to Sao Bento station, and to the tourist buses (which you can book with reception btw) it was brilliantly placed. The Riberia area is only a 10 minute downhill walk away (you may want to get a taxi back up as it’s a steep walk up from riberia). ||A final special mention to the staff here, who are all so wonderful and friendly, going above and beyond to make our stay special and delightful! We look forward to visiting again when we come to Porto and thank them for our...

Centrally located hotel located 30m from Porto Campanha. You can either take the taxi from the station or walk. From here, you can also explore different attractions by foot including the river area. With nearby shopping center, food market, grocery and a lot of resto and bars.

The hotel check inn was pleasant. You need to ring the doorbell to open the door and we were welcomed by Victoria on the reception area upstairs.

Breakfast choices were great and enough to start the day. Kudos to Teresa in the dining area who was so sweet. The best among everyone else.

The room was big with comfy beds. There’s a fridge and a big closet. The bathroom was great as well except for the ceiling where there’s a small moldy looking section.

There’s some noise at night from outside but did not bother us. We were able yo have a good night sleep.

I will definitely choose this hotel again and will...