Park Inn by Radisson Bucharest Hotel & Residence — Hotel in Bucharest

We stayed at the Park Inn Bucharest in July 2025 and felt completely misled, cheated and lied to. The room we received looked nothing like the modern, renovated rooms shown in their online photos. What we got was a dark, outdated, badly maintained room — more like a pension in a third-world country than anything resembling a 4-star hotel.||The hotel clearly has both renovated and unrenovated rooms, but only advertises the good ones to attract guests. Once you arrive, they quietly place you in a low-quality room — while still charging full price. It’s a classic bait-and-switch tactic, and staff act like this is standard procedure, given it's clearly their business model.||It gets worse with the outdoor pool, another heavily advertised feature with pictures of it in all their advertisement. It’s not included in your stay. When we tried to access it we were told we had to pay extra (25 Euro), and then told it was “sold out.” In reality, they sell access to the outside public as a beach club and effectively block hotel guests from using it. Prioritizing outside profit over guest experience and services. Another classic bait-and-switch tactic. ||If all this was not enough, they don’t even clean the rooms. When we returned after a full day out, the room was exactly as we’d left it. When we asked at reception, they told us that cleaning was “upon request” — something we were never informed of (same as the pool or room quality). There’s no notice, no explanation, no default cleaning. Just another way to cut costs and offer the bare minimum in service while continuing to charge full price.||When we raised these issues, the manager in charge said they knew about it, and that it was their system and they were not going to change it. Alexandru was rude, dismissive, and unhelpful. We later complained in Radisson hotel also, and Evelyn, the person in charge of client services for both hotels was even more disrespectful and rude. She said she would look into it, and talk to us, but she did not for the duration of our stay. When she saw us she tried to be as dismissive and uncaring as possible. Clearly her job was to disregard guests (as this is the hotel's business model). ||This hotel clearly follows a business model of giving as little as possible for the highest possible price — with no transparency, no service, and no shame.||Unfortunately, they operate under the Radisson brand, which gives guests a false sense of trust and quality. It’s astonishing that Radisson allows this level of deception and low quality services to be performed under their brand name — it seriously damages their reputation. ||The only good thing in the miserable experience was the food. At least something, but nowhere near enough to justify the overall experience.||Sadly, this kind of hotel, services and false advertisement, leaves visitors with a very bad image of Romania, which is unfair to the country and its people, who deserve much better representation.||If you can, avoid this hotel. It’s dishonest, greedy, and built on exploiting guest expectations while delivering as little value...

We stayed at the Park Inn Bucharest in July 2025 and felt completely misled, cheated and lied to. The room we received looked nothing like the modern, renovated rooms shown in their online photos. What we got was a dark, outdated, badly maintained room — more like a pension in a third-world country than anything resembling a 4-star hotel.

The hotel clearly has both renovated and unrenovated rooms, but only advertises the good ones to attract guests. Once you arrive, they quietly place you in a low-quality room — while still charging full price. It’s a classic bait-and-switch tactic, and staff act like this is standard procedure, given it's clearly their business model.

It gets worse with the outdoor pool, another heavily advertised feature with pictures of it in all their advertisement. It’s not included in your stay. When we tried to access it we were told we had to pay extra (25 Euro), and then told it was “sold out.” In reality, they sell access to the outside public as a beach club and effectively block hotel guests from using it. Prioritizing outside profit over guest experience and services. Another classic bait-and-switch tactic.

If all this was not enough, they don’t even clean the rooms. When we returned after a full day out, the room was exactly as we’d left it. When we asked at reception, they told us that cleaning was “upon request” — something we were never informed of (same as the pool or room quality). There’s no notice, no explanation, no default cleaning. Just another way to cut costs and offer the bare minimum in service while continuing to charge full price.

When we raised these issues, the manager in charge said they knew about it, and that it was their system and they were not going to change it. Alexandru was rude, dismissive, and unhelpful. We later complained in Radisson hotel also, and Evelyn, the person in charge of client services for both hotels was even more disrespectful and rude. She said she would look into it, and talk to us, but she did not for the duration of our stay. When she saw us she tried to be as dismissive and uncaring as possible. Clearly her job was to disregard guests (as this is the hotel's business model).

This hotel clearly follows a business model of giving as little as possible for the highest possible price — with no transparency, no service, and no shame.

Unfortunately, they operate under the Radisson brand, which gives guests a false sense of trust and quality. It’s astonishing that Radisson allows this level of deception and low quality services to be performed under their brand name — it seriously damages their reputation.

The only good thing in the miserable experience was the food. At least something, but nowhere near enough to justify the overall experience.

Sadly, this kind of hotel, services and false advertisement, leaves visitors with a very bad image of Romania, which is unfair to the country and its people, who deserve much better representation.

If you can, avoid this hotel. It’s dishonest, greedy, and built on exploiting guest expectations while delivering as little value...

I stayed on a business trip here for 2 weeks and I got an apartement which is amazing in size and location as the place is central. Receptionist and cleaning staff were very kind and helpful. The place is a bit run down but it would be still ok for the price. However the pool area is just outragous. The Park Inn and the Radisson has a shared courtyard. As a Park Inn guest you are supposed to use a tub-sized pool for free which is kind of crucial in 40 degrees for everyone I guess. The rest of the pool is indoors and actually belongs to a neighbouring gym so people come here to do sport and not spend leisure time like I wanted to do as a tourist. The outdoor pool is accessible for 50 lei for Park Inn Guest though. The bar staff is mainly students and really undertrained managers, they don't greet guests, they are not polite, they don't show willingness to help or sort out things but they just shrug and send you to another collegaue... There is no "pool rules" so the whole day was awful today! The guests were mainly coming from the middle East, literally EVERYONE was a smoker. The deck counts as an outdoor area and the staff said it was allowed to smoke so I was sitting in a grey cloud all day because the other 100 people was smoking and even if it's outside this amount of cig is unbearable. I think it would be a good idea to designate a smoking and non-smoking area even though it was outdoors. Tables were not really cleaned up by the staff after the drinks and tons of sunflower seeds so by the afternoon the whole deck was a mess. People moved around sunbeds and sunbrellas without questioning others or the staff, the place was upside down which made the access to the pool quite uncomfortable as you had to climb through groups playing backgammon or just chatting in a circle. The pool temperature is perfect and they have lovely Ibiza style beach side music. Which is utterly exploited by above mentioned groups of smoking man and women groups. Each group brought their bluetooth speaker and played different music loudly in every corner of the pool area from traditional Arabic music to contemporary one. Nobody asked them to stop and listen to the local speakers or at least agree on ONE music and play only that and not 12 different ones at the same time from 12 angles. It was just unbearable today and i would have been very angry if it's my own booking and not the company paid for it but me. I wanted to hide in my apartement and use the balcony but there is no furniture in it. I think this is a quite bad hotel, I would not recommend apart...