Marriott Executive Apartments Johannesburg, Melrose Arch — Hotel in Gauteng

I have been holding off for months - since October 28th - not desiring to write this review. However, we have had the worst experience with the customer service team at this hotel - particularly Mushaisano Mathekga the customer service agent who I’ve had at least 50 communications with since September of this year and sithembiso mkubukeli who I was told was someone in management from this location that could assist, but has not yet effectively.

We booked a stay for a party of 16 people at this location for family vacation. Our initial complaint was when our rooms were given away and downsized a week prior to our arrival although we booked our reservations several months in advance (June 2024). We were never told our rooms were changed. I only learned of this a week prior to our arrival when reviewing our travel itinerary. It was an ongoing hassle to get our original rooms back after contacting corporate about the matter. It was tedious and stressful for a while as we were consistently told there were no longer rooms available with the quantity of beds we needed to accommodate everyone in our group. After days of reaching out every day until two days before our travel, the matter was finally resolved. Imagine traveling across the world with 16 people learning days before your rooms don’t accommodate everyone in your party!!

We then had yet another issue the week after our check- out, which makes me conclude that this Marriott location does not value their guests. Upon checking out, I did not receive the proper points for our stay on my account. As a loyal Gold Elite member of the Marriott brand I expected to be fairly compensated with the points I should have earned for this stay. I’ve been given the runaround and there has been no loyalty or integrity from staff or management to resolve this issue in a timely manner. It’s now December - two months later, and I’m still waiting for this matter to be satisfied and my account to be credited.

I am now reaching out to corporate for another intervention. This hotel may be nice aesthetically but the way they do business is questionable as their service is subpar. We won’t be returning and we...

Where do I start, I love love love this place. Very modern, large apartment with all the kitchen supplies you could need to make your stay comfortable. Great staff, kudos to Sithembiso Mkubukeli and Katlego Teffo for being such helpful and wonderful managers. I would honestly be happy to stay here every single time I need to get an apartment in a hotel in Johannesburg. 2 TV's, one in the lounge and the other in the bedroom, you can login to your Netflix and YouTube accounts on these too. Spacious gym as far as hotels go. The only real snag and only reason I stopped staying here is that as a Marriot Bonvoy Member, you do not earn the regular number of points per stay, only about 25% what you would if you were staying at the hotel side, for a few days I suppose it's not the end of the world but for someone like me who was there for a few months, that was a huge problem. Other than that, as someone who's stayed at a few other apartment hotels, this is definitely top 2 for me in SA from the big...

How many ways can I say EXCELLENT??? The 2 bedroom apartment was first class. Very modern, quiet and spotless!!! I interacted with Reception (Penwell, Sandile, Victor, Megan, Jane, Caitlin and Neo) at various times throughout my stay. They provided professional and courteous service. The hostess Sisipho always greeted me with a smile. The Bar-man Duma waited on me late one evening after a long day. He was very kind, warm and patient. Every morning I was greeted by waiter's (Mehlali, Irene, Cynthia, Simphiwe and Godfred) during breakfast. You guys made my daughter and I feel at home. The food and the service were top notch. I also wish to thank the chefs with whom I had no interaction, but the food was delicious, fresh and beautifully displayed. Again, thank you all for making us feel welcome and at home. Will see you...