Dreams Jardín Tropical Resort & Spa — Hotel in Adeje

Disappointing Stay – A Hotel Pretending to Be Something It’s Not

I’m not someone who usually leaves reviews, but after my stay at Dreams Jardín Tropical in Tenerife from the 13th to the 20th of July, I feel a genuine responsibility to inform other potential guests of the true nature of this hotel.

On the surface, this place presents itself as a luxury resort. The aesthetics, the pool area, the online marketing — it all looks impressive. But scratch just a little beneath that surface, and the illusion quickly falls apart. This hotel is, in my experience, simply not what it claims to be — and for the price you pay, I truly believe you can find far superior options where your time and money will be better spent.

Let me explain why.

A Nightmare First Night

On our very first night, we were locked out of our room due to a broken electronic lock. Staff attempted to fix it for over an hour before concluding the only solution was to drill it out. However, they refused to do so at 11pm to avoid disturbing other guests. Fair enough — but after repeatedly explaining the situation to the front desk (whose staff member seemed uninterested and unhelpful), we were reluctantly moved to a temporary room for the night. Not offered toiletries, not offered water, and not even treated with basic empathy.

We slept in our clothes, with my girlfriend unable to see properly after having to remove her dried-out contact lenses (her glasses were locked in the room). We had a boat trip booked for the next morning and were left in limbo about whether we’d be able to access our belongings in time.

At 8:15am the next day, we got a rushed phone call saying the lock had been removed — we ran across to get dressed and just barely made our tour, without breakfast, and completely uncomfortable.

Unbelievably… It Happened Again

The following night, the lock broke again. This time, they did drill it out at 11pm (despite claiming the night before that they couldn’t). We were finally let in after midnight. Why wasn’t a new lock fitted the first time?

Laughable Compensation

In return for this disruption, we were offered what they called a “room upgrade,” which turned out to be the exact same room across the hall with a partial pool view — only worse, as the view was obstructed by a large post in the middle of the window. We declined. They then offered a meal in their buffet (which we’ll come to later), and finally settled on offering us a couple of cocktails at the bar — a token €40 gesture for losing access to our room not once, but twice.

At checkout, these “free” cocktails were still on our tab. We spent over 30 minutes arguing with staff who treated us like liars before they reluctantly agreed to remove the charge. It was an exhausting end to a disappointing stay. Why wasn’t this logged properly? Why didn’t staff know? Incompetence and a lack of communication were a theme throughout.

General Issues to Be Aware Of • Air Conditioning: The A/C cannot be controlled for temperature — only fan speed. There’s no display or indication of cooling power. Our room was consistently too warm and uncomfortable to sleep properly. • Breakfast: Extremely poor quality. Tinned fruit, overcooked eggs, dry bacon, dry pastries, and broken coffee machines. This is nowhere near what’s advertised as part of a luxury experience. • Service: The staff generally made us feel like we were an inconvenience. Disinterest, poor communication, and a lack of accountability were constant. One bellboy even scrolled Instagram on his phone while walking us to our “upgrade” room. • Sunbeds: Very difficult to get one unless you camp out early. The hotel claims to remove towels from reserved beds after an hour — this rule is clearly not enforced. • Pool Area: This was the only redeeming aspect. It’s nicely designed and looks great in photos — but it’s not as large or relaxing as the images suggest once it gets busy.

This is a hotel masquerading as a high-end, guest-focused resort. It...

I’ll start with the positives: The reception staff were fantastic, I couldn’t fault them; architecturally, the hotel is absolutely stunning and our terrace that overlooked the ocean sunset was breathtaking, the bed and pillows were insanely comfortable, and evening service to prepare our room and bed for the night was a nice touch.

The negatives: It’s important to bear in mind that for one week, me and my partner paid over €4,000 for the All-Inclusive, Preferred club. This boasted a private Preferred Club and Terrace, as well as other benefits, our friends (who got married during their stay) stayed for two weeks and paid around £9,000 for their stay.

Food One of our friends found a long black hair inside a meatball, whilst eating at the Spanish restaurant. When she reported it to staff, they tried insinuating that the hair belonged to her, which is impossible as it was fused to the meat.

On a separate occasion, another friend was served tempura prawns that were raw!

There also is no menu at the Preferred Club Restaurant. On two occasions I asked different members of staff what I could order, and they just mumbled “…eggs,…eggs”.

The image I have uploaded is of my Eggs Benedict. I’ve had better at a roadside truck stop!

The food is also repetitive and mediocre, and the quality is noticeably different during the day compared to the evening (Garlic prawns at Barefoot Grill are mushy compared to seemingly fresh ones at every other restaurant in the evening)

Service Remember, we paid extra for the Preferred Club as it boasted enhanced service benefits.

House keeping would often enter the room whilst we were sleeping or showering, 1-2 hours earlier than agreed when we checked-in.

There was NO bar service around the private Preferred Club terrace area. In fact getting service at all areas of the hotel was virtually impossible.

Whenever our drink order was taken, we often had to remind the same member of staff as they would either ignore or forget our order for ~half an hour.

In the end we just went to the bars ourselves to order drinks, as the staff would be nowhere to be seen, and due to how long it took them to serve us at the bars (for example, at the Sunset Bar, they would stand chatting for ~10 minutes before serving us) we would order multiple drinks to save us multiple trips.

It got to the point where the manager on the Sunset Bar questioned us whenever we ordered more than two drinks, telling me that I could only order two drinks as there are only two people under my room (I’m all Inclusive, I’ll damn well order as much as I want) during the next few days we kept being reminded: “we can see your photos, your age and other data” on the bar terminals!! Is this GDPR compliant for our data to be available on such systems??

In any case, that’s fine as WE were ordering OUR drinks. We just did not take kindly to being made to feel like thieves.

This not only reflects poorly on Dreams Jardín Tropical hotel, but the entire Hyatt brand, as I expect a certain level of service for the money we paid to stay at a Hyatt hotel. There is no way I would risk spending my money at a Hyatt again, as I genuinely have had better service at 3-star hotels at a fraction of the price.

Location If your idea of a good night out on vacation involves chancing being robbed by prostitutes and drug dealers patrolling the streets, this area is perfect for you.

P.s cockroaches in the...

I wanted to report on our experience at Dreams Jardin Tropical.

Like most, we have had our fair share of incredible and not so incredible holiday experiences. To date, I’d never felt compelled to write a review until now.

Out of genuine sympathy and concern for other holiday goers to the lovely island of Tenerife, I feel obligated to share our experience at Dreams Jardín Tropical Resort.

On arrival, we were kindly greeted by Pablo the porter, (not to be confused with the hotel manager, who is also called Pablo). He set our luggage aside and directed us to the desk for check in.

At this stage, I need to provide some context; I am a white man with my British-Indian wife, and we’re with her parents. Her father wears a turban and her parents are of the Sikh faith.

The lady who checked us in was shut down and robotic. But hey! No biggie, it’s probably not her dream job and she might have had a long day. As standard, she provided us with key cards, to which we later found out were for rooms in a basement-style area of the hotel beneath reception, the pool, all dining areas, etc, (floor 1).

What did we pay for, you ask?

A standard room, so we didn’t have anything to complain about. We were just happy to have finally arrived at our hotel! Rooms for “standard” ranged from floors 1-4.

On entering the rooms we were met with a high degree of uncleanliness, an electric box that wouldn’t stop humming and cockroaches. A lot of cockroaches. From babies to adults on the bed, in the bathroom and on the walls. It was unlike anything I have experienced before, and we have stayed in Hostels many a time.

But cockroaches are part of the natural habitat, you say? Absolutely! In fact, as we walked down the steps to the basement-style rooms, they were littered all over the stairs. I can accept this, but an infestation inside both of our rooms? I don’t think so.

When questioning this issue at the desk, multiple staff members stated “we often get complaints about cockroaches in those rooms and have to move people”. The staff KNOW ABOUT THIS ISSUE, but still send their guests down there. I can only assume this is on instruction from the hotel manager, Pablo.

Were we sent there for a reason? Does race factor? Pure speculation, but it’s something that certainly crossed our minds.

We became further suspicious of this when we moved to a different room. We found that floor 4 (not in a basement-style area), was readily available and cockroach free.

If staff know there is a cockroach infestation in the basement-style rooms, why weren’t we provided with floor 4 on arrival?

After multiple trips to the desk both at night and during the day, we were reluctantly and without apology provided a room upgrade to the 7th floor. That’s 3 room changes in 24 hours, not what we were anticipating, but we tried to remain positive… This was our yearly holiday, after all!

However, the following morning we had breakfast and spotted a cockroach around the food (floor 3). Yuck. Thank goodness we didn’t pay for all inclusive.

In total, we spent 4 nights here, with the first being a mess of poor customer service, concern for discrimination and racism, cockroaches, broken electrical boxes and poor hygiene. Frankly, it ruined the entire holiday for us.

Pablo, the hotel manager, needs to deeply assess what he is doing with allowing guests to stay in the lower floors of this hotel. It’s...