Hotel Pazo De Altamira — Hotel in Santiago de Compostela

Hotel clearly for foreigners who finish the Camino de Santiago and will not come back. Nice pictures but terrible service. It took us almost an hour to check-in, they gave us a room on the top floor where there is only this room and a social lounge. At first we thought it was good but then it was like having a half hotel inside the room since people kept entering the social lounge all day and the room is separated from this room only with a small wall of plasterboard. The worst part was early in the morning when all the hotel cleaning activity starts at the door of the room and without any care. But the thing can go even worse and there is no water in the shower! I showered with a splash and, when I was soaped, it disappeared completely, so I could barely remove the soap with the towel. But the thing is not there, after protesting, they kept doubting my word as calling a client a liar! They said they would return half of the stay in compensation for the inconvenience and today I have not received any refund. YOU ARE THE LIER and VERY BAD EDUCATED.

Hotel claramente para extranjeros que terminan el Camino de Santiago y no van a volver. Tardamos casi un hora en hacer el check-in, nos dieron una habitación en la última planta donde sólo hay esta habitación y un salón social. Al principio nos pareció bien pero luego fue como tener a medio hotel dentro de la habitación ya que no paraba de subir gente y la habitación está separada de esta sala sólo con un pequeño muro de pladur. Lo peor por la mañana cuando toda la actividad de limpieza del hotel se inicia en la misma puerta de la habitación y sin ningún tipo de cuidado. Pero la cosa puede ir aun a peor y es que no había agua en la ducha! Me duché con un chorrito y, cuando estaba enjabonado, desapareció del todo, por lo que me pude quitar el jabón a duras penas con la toalla. Pero no queda ahí la cosa, después de protestar, no dejaron de dudar sobre mi palabra como llamando mentiroso a un cliente! Dijeron que me devolverían la mitad de la estancia en compensación por las molestias y a día de hoy no he recibido reembolso alguno. Ustedes sí que son unos MENTIROSOS y MUY...

If you come in by bus as we did, you can walk to the hotel. But be prepared to walk on an incline for about 20 minutes. The place is easy to find, use Google Map, located in the historic district. So much to say about the general location and historical value. The staff is incredibly wonderful, they will take the extra step to make your stay a great experience. They are well versed in recommending places to eat and visit. Most places are within walking distance, however the bus comes every 5 minutes and cheap. We had a great view of the street and Igleasia San Agustin, great for people watching. They also have a restaurant behind the check in counter and endless cafés outside. The best part is the local market just around the hotel, also accessible to transportation. In case you forgot your adaptor for your international electronics, ask from the desk, they will provide free of charge. Take advantage of their reservation to restaurants and transfer services, they are free. It makes it convenient to avoid lines in restaurants. If this is your first time in Santiago de Compostela, this would be a great place for you to start. The hotel area is quiet and you can enjoy that rest in between seeing the city. The location is safe for family travel, convenient if you have little ones. They have a lift in case you are in top floors. A plus is their mini fridge. This hotel is definitely noteworthy to recommend. Also it is registered with the local tourist bureau. Their prices are subjective to your budget, but for what they offer, and more...worth it! Thank you so much again for the wonderful staff, who really take...

Our stay in this hotel was a real disappointment, we’re currently sitting in the airport, waiting for our flight home, irritated, tired, with a general sense of dissatisfaction.||Last night we barely slept, firstly we were woken by a group of teenagers shouting in the foyer at around 11.30. This went on for a prolonged period without any intervention from hotel staff. When this finally stopped, the noise from the street picked up. Despite having all the windows and shutters closed, the noise was unbearably loud. The room was totally un sound proofed, the street noise (partying, shouting and street cleaning) continued unabated until around 5am.||To add to our insomnia, the room also had a harsh white light above the door which couldn’t be switched off.||The room itself was also less than ideal, firstly the door looked like it had been repeatedly broken into. There was an obsolete electronic lock hanging off the door and a number of holes in the door.||The TV in the room seemed to date from the late 90s and appeared to only have four channels.||The walls had various scuffs and stains, it was a bit pokey and there were no facilities for making hot drinks. There was also no indication that the tap water was drinkable.||Breakfast was pretty limited but ok quality.The staff at the hotel were really lovely, helpful friendly and kind. ||All in all though, our stay was disappointing and I wouldn’t return or recommend...