Santa Filomena — Hotel in Santiago de Compostela

They have caused me an extreme stress and panic attack on one night. When I came back from a day trip very late at night at about 21:30, the card to open the door to my room didn't work and I couldn't enter the room where I left all my staff and documents. There are no signs with information who to contact in case of emergency. I have called the number provided in the booking receipt several times and nobody answered this phone. Luckily some other travellers who stayed at the hotel were kind to help me. One lady contacted the customer service from booking.com and they contacted the hotel owner who came to open the door for me. I feel very disappointed that the best hotel in Santiago can cause so much stress accessing room which is basic provision.

The room is convenient for 1 night but for longer it is annoying. The shower door did not close properly so when showering some water was leaking on the floor.

This hotel should improve their hospitality service. There is only a coffee machine in the communal area. They should provide tables and chairs, refrigerator, kettle, so that pilgrims can sit and talk and meet each other. This would create a more social space which is more friendly for...

Amazing staff. The lovely lady at reception was delightful and went above and beyond to help me. I think it's a family business, and it shows in their BNB-like hospitality.

The room is clean, shower is great, small balcony was a nice surprise. There's AC, but no fridge or tea/coffee. The rooms are pretty minimalistic.

Perfect location. The rooms in the back (overlooking the neighborhood) are very quiet. The bed is on the softer side but for 1 night this is more than fine. They're well equipped for bike storage/collection at the end of your camino and seemingly used to the process.

On that note, they're very friendly to pilgrims. At the end of each day I'm usually looking (and smelling) like a vagrant - most hotels I get skeptical looks, but not here. The staff could not have been warmer or more welcoming.

I'd stay here again in...

I stayed here after completing the Camino and the lady who owns the hotel was very friendly and welcoming when I arrived. She explained that the hotel is not staffed after 8pm and told me how the access worked which was very simple.|The hotel has been beautifully and respectfully renovated from an old convent and keeps lots of original features throughout.|My room, while simple, was modern and spotlessly clean, the shower worked well, the air con was great, and the bed was comfortable so all good.|The location is good, the old market halls are just cross the road and it is around a 5 minute walk to the cathedral and main square. Also, the bus to the airport stops right outside which was a nice bonus.|Great stay, would...