Hotel Royal St. Georges Interlaken MGallery — Hotel in Interlaken

The best thing about this place, is the staff and the service. If you appear at the front desk, they stop anything they're doing, and give you their full attention. One morning I had a question and the manager (who happened to be there) answered my query himself. I can't remember what it was, I think it was directions, but I remember the service. Maybe that's as it should be, but often isn't at other places. As we were a family of 5, we had an appartment in a different building out the back. When checked in, I set off with our luggage myself, as I had no cash on me for tips, having not yet visited the ATM. A member of staff ran after me and insisted on taking our luggage, even after I explained that I had no cash. This was helpful, as there are some steps to climb at the appartment, with 5 large suitcases.|Best of all though, was the waiter called Bouras. He just always seemed to be there, at breakfast and at dinner, and even when we were just walking through the lobby he'd give us a wave and say hello, greeting us by name, having a quick chat. It was like we were VIPs. He's actually like a combined sommelier-concierge-waiter, as he'd give us local info, directions, an impromptu mini wine tasting. As a result, it's true that we did stop for drinks in the outdoor bar and eat in the restaurant more than we would otherwise have done. We weren't there for the food - even in the main restaurant it's nothing that special - we were there for the service and his recommendations on Spanish wine. To give credit, the Indian waiter in the bar was faultless.|The family appartments are not in the grand main building, sadly. They are however, fine. Functional and a bit spartan, a bit like a Premier Inn in the UK. There are 2 rooms, a bedroom with a couple of built-in bunkbeds and a double bed, and the main room with 3 functions - kitchen, lounge, bedroom. To sleep 5, the sofabed must be used so it's no longer a lounge. To be fair, it was pretty comfortable. There was a TV in both rooms, although nothing much of interest to watch, and to be honest, why would you. We didn't need to cook anything but the kitchen seemed to be well equipped, and the coffee machine and capsules were welcome. The air conditioning didn't do anything, so it was rather on the warm side in summer. A fan came on, but it didn't get any cooler. The bathroom was also basic and functional. One toilet, one shower, one washbasin for 5 of us was limiting. Although the toilet and shower both had their own doors, they were glass and nobody really felt comfortable leaving the outer door unlocked while they used either of them. So not luxury, but the appartment did the job and more cheaply than booking 2 separate rooms, which isn't always an option anyway depending on the age of your children.|Breakfast was good, it had all of the offerings that seem to come as standard across all of Switzerland, as if there's a rulebook that must be followed, all with the same overcooked bacon and identical sausages, cereals, fruit and juices. Should you desire a fried egg though, you're out of luck no matter where in the country you are. |The outdoor bar was really good. Good selection of drinks, snacks, and of course the great service. The main restaurant was so-so. The food was not memorable. The wine list was pretty good. But the waiter was Bouras, so it's worth it for that reason alone.|I'd come back, no question, because of the impeccable...

We visited for our honeymoon, we had reserved what we thought would be a beautiful baroque styled room with a balcony and Mountain View’s in a high end hotel.

However it ended up being quite dilapidated and not restored. More just they didn’t waste any money maintaining it. The chandelier would flicker from the footsteps in the room above us, and yes we could hear every footstep above and the balcony ended up being more a shared patio with smokers with doors from both the bathroom and room.

The bathtub did not plug to take a bath unfortunately as we were excited about this but I’m not sure you would have wanted to take a bath in it.

The bed was two pushed together which is common for Europe but it didn’t feel like there was a pad underneath. I ended up rolling into the middle constantly and we both had bad backs during our stay.

The location was okay, don’t expect Interlaken to be quaint though. It is filled with tourists, and while we were central - I’d recommend a vehicle to get away from the hustle and bustle - they do charge daily to keep it on property though. We could hear street and chatter noise from our room - as well as the music from the hotel bar.

We felt uncomfortable from the other guests at the breakfasts each morning, I was specifically targeted -: I was the only women not in hijab. I received rude glares and sneers every time we entered the hotel from the fellow hotel guests so we tried to keep to our room as much as possible. We even saw these guests berate the staff, where we just felt unbelievably uncomfortable at their anger over a hotel breakfast.

Ultimately, we had 6 nights reserved and stayed about 3 too many. We tried to get a refund for the remaining nights to try to save apart of our honeymoon but had no luck. Ultimately decided this money was not worth ruining our one and only honeymoon but it was ridiculous that they wouldn’t entertain even a partial refund if they were able to rent the room.

This all being said, the actual hotel staff were kind and fantastic considering the circumstances but unfortunately they work at a very old and run down hotel, with guests that were not tolerant of other cultures and it seems this hotel caters to that.

I would not recommend this hotel and was very disappointed that this will be a forever memory we have from a very...

The hotel has a very good location in Interlaken and is housed in an old building, whose façade was nicely restored.||The problem is that this hotel charges rates equivalent to ACCOR’s Luxury category (comparable to Fairmont, Banyan Tree, Sofitel). However, the hotel is very poorly maintained, and the rooms do not meet the standards of that category.||The floors, both in the common areas and the rooms, are in bad condition, poorly restored. In the lobby, the doors, columns—everything is scratched and deteriorated, giving the impression of being dirty.||They have two types of rooms: modern and historic. I was assigned a modern room. The furniture had no design, with a wooden closet in front of the bed that looked like a meaningless box, scratched and in poor condition. There was an old, small, badly positioned TV, an old sofa, lamps that looked like they came from a dollar store, and a mini-split cooling system (not even concealed in the ceiling) that made noise at night. The materials in the room—carpet, bathroom floors, wallpaper—all correspond to the category of a 2- or 3-star hotel. Additionally, the room smelled strongly of cigarette smoke and women’s perfume. I reported it, but no solution was provided. I cannot understand how ACCOR allowed this hotel to be classified in this category.||The hotel is divided into two buildings, and the annexed building is poorly planned. It is actually more practical to enter through the street that divides them than through the lobby. This literally makes you feel like you are arriving at a motel. On top of that, the staircase leading to my room was under maintenance, and during the three days I stayed there, it had a tarp on the steps and a bucket. The area was not closed off (the ceiling was under repair), but the worst part is that in those three days no one worked— they just left the repair materials lying around on the stairs.||I asked to speak with the manager to report all these inconsistencies, but during the two days I requested it, although he was supposedly on duty, he was never physically present at the hotel.||I had rented two rooms for three nights. I ended up canceling the third night, and I have never felt so robbed when paying for a hotel as I did in this place.||I definitely do not...