Unfortunate Experience on Behalf of My Friend at Casino Interlaken AG

I am writing this review on behalf of my friend, who had an unfortunate experience during our recent visit to Casino Interlaken AG. The incident that occurred highlights a concerning issue that requires the casino's attention and immediate action.

One of the most disheartening aspects of our visit was the staff's refusal to accept ID cards and resident permits from Middle Eastern and Asian countries. This policy not only left my friend feeling unwelcome but also raises serious concerns about fairness and inclusivity at Casino Interlaken AG.

The incident that deeply impacted us was when my friend, who possessed valid identification from their home country, was denied entry into the casino. It's disconcerting to witness such treatment, as it not only dampened our spirits but also made us question the casino's commitment to providing an enjoyable experience for all its patrons.

I believe it's essential for Casino Interlaken AG's management to thoroughly review and revise their ID acceptance policy. Denying entry to individuals based on their nationality or region contradicts the principles of hospitality and fairness. All patrons, regardless of where they come from, should be treated with respect and afforded the same opportunities.

I sincerely hope that my friend's unfortunate experience serves as a catalyst for positive change at Casino Interlaken AG. By addressing these issues and creating a more inclusive environment, the casino can ensure that future patrons do not have to endure the same disappointment. It is my hope that the management takes this feedback seriously and makes the necessary adjustments to prevent similar incidents from happening again.