My family and I had the worst experience dining here.

Our order was incorrectly taken by the waiter, Ahmed, which is a perfectly fine mistake. However, when we conveyed this, he immediately became extremely defensive, asserting that “There’s clearly a mistake here, but it’s NOT MY mistake”. After some back and forth of him insisting that we were the ones who gave the wrong orders and not wanting to replace the dishes to the correct ones, we were willing to let it go and that we’d eat the wrong dishes. Yet, he still refused to leave the table and repeatedly made passive aggressive remarks saying that we looked unhappy, yet he made no effort to correct the issue. He insisted that we pay again for the correct dishes if we wanted them replaced. The worst part of this was that the fix would have been very easy to do. He just had to add an ingredient to the dishes that were already served to correct them to what we actually ordered, but he refused to do so, all the while rudely accusing us of changing our minds when the order was served, when in reality he made a mistake while taking our order. This also showed how little the restaurant/staff cared about their customers and about being accountable for their mistakes. While we were eating, he even came back a second time to interrupt our meal and questioned why we had unhappy expressions.

He did not have any decency to admit his mistake or apologise for taking the order wrongly. After all, it should be the waiter’s responsibility to confirm the order with the diners before sending it to the kitchen - which he did not even do.

Our whole interaction with Ahmed was unpleasant, from the time that he impatiently asked us to sit the moment we entered the restaurant.

We were eager to quickly finish the food and leave the restaurant. As the cherry on top, the food was just subpar.

I’ve eaten at other restaurants in Switzerland and the rest of the region and have never had such an unpleasant experience.

It was a terrible experience and I would never visit this place again. I would not recommend this place to anyone.