Hotel Holiday — Hotel in Zermatt

After multiple times yes & no on Zermatt (had single day to spare & were struggling to fit in the itinerary), we decided to finally book our stay here. This was such a lovey find. TA had decent reviews & one of the reasons we booked this was free pick & drop from train station since we had large bags. ||Booking was smooth. Property is located in a quiet & lovely location away from train & market buzz. Short & beautiful walk to everywhere. Rooms were adequate, not too small or big. With extra bed it may seem a bit compact but it was fine. Balcony was lovely views. Some rooms have Matterhorn view. Unfortunately (actually fortunately) it rained that day so couldn't view Matterhorn from the balcony. But Zermatt is so so beautiful in rains. Zermatt is magical beautiful even if you can't see Matterhorn. We had such a lovely time walking around the town & loved the idyllic setup of this hotel. River next door & peaceful scenic location. ||Lift yes. Fans no. TV yes. Beds & bathroom comfortable. Nice breakfast, lovey spread, nice breakfast room. Think they had meal service had seen posters in lift. Reception was efficient & friendly. It was also slightly lower rates that other properties around. A really nice find. ||Highly recommend Zermatt. Hotel holiday for a...

The staff was very rude and unhelpful (except for the waitress at breakfast she was so kind.) ||They constantly seemed bothered by questions, and were often not at the front desk during the day most days we were here. At night, no one staffed the desk, and the hotel leaves keys unattended at the desk with guest names on them for pick up. As a female, this made me uneasy and seems like a safety concern.||My last day there was a snow storm most of the town was shut down. But the staff wasn’t even at the desk to help get water/tea from the bar that is supposed to be open 8-16:00. ||They say they have a shuttle for guest but the first day they weren’t will to pick me up just before 14:00 since they stopped at 14:00, and going back my last day they were shuttling guest for the snow. They acted bothered when I asked them to assist me with booking a tax to the train station.|| rooms were OK but very small. Wouldn’t recommend staying here largely due to how unhelpful the staff was. You can find similar rates for much...

Everything worked perfectly from start to end.|They pick you up at the train station and brings you and your luggage/Skies to the hotel.( the same for your departure of course)|It is not far to walk, but the last approx 200 meters is going up!!! Do remember; you are at 1620 m above the sea level - the air is thin. ||Ski rental is down and across the river( Matterhorn sport - you get 10% discount if you tell them where you stay. Open until 19.00 - practical for pickup the day before you start skiing and also the last day of skiing - nice to have the equipment returned the very same day.||There is a restaurant in the basement( here the breakfast is served) - and we tested it - good and cosy/ separate review.|Nice rooms and bar area. The breakfast is good, but I have to say; I missed the bacon - otherwise perfect for me at least.|There is approx 200 meters to walk to Sunnegga "lift"( a train that brings you up to 2200 m above sea. Then you may start skiing.||The hotel we recommend...