dusitD2 Chiang Mai — Hotel in Chiang Mai Province

Not a really good stay.

My husband booked this hotel for our first wedding anniversary. As he is holder of xx black card, he got message from card company that he could get benefit of room upgrade for this stay. He managed to contact hotel to get this benefit prior arrival. When we did check in, staff told us that we got free upgrade because of our wedding anniversary. Actually it is benefit for card holder. I did not that if we dont hold a card, hotel would offer free room upgrade or not.

As our flight was so late at night, we asked for late check out and got late check out at 2 pm.

Staff who did check in for us was great but another lady (very short hair and wearing blue shirt) who kept working on PC screen was not friendly at all. When we asked for late check out, she talked with staff who did check in for us that we can got late check out at 2 pm without looking us or making eye contact with us. This lady not even turn her face from PC screen to greet us upon arrival. This was not service that we expected.

Our room was spacious. Hotel provided surgical masks, hand sanitizer and alcohol wipes for 2 but never refilled. We did not get anniversary cake and bed decoration. No welcome fruit. Maybe these kind of service was not available in this hotel. There is bathtub in room but we never used. There is also shower room and glass wall of shower room was not so clean. You could see water mark on glass wall clearly. No bidet shower for toilet and bathroom door does not have any lock.

There is QR code shown in living room to see breakfast menu, a la carte menu(room service) and local experience. I did a scan to see breakfast menu. It shows that there is nutella and whipped cream served with pancake and french toast on breakfast. I asked for nutella on first day as it was not at the station. Kitchen staff told that they did not have it but when I asked FB service staff, I was told that it finished. I asked again on second day and staff told me that it finished then I mention that I saw it states on menu that hotel provides nutella. I asked if I could have it next day. Staff told me that she would check for me but never returned for feedback. Third day I asked again for nutella. Staff mentioned that no stock on the storage so I asked why you did not buy. 7-11 is just next to the hotel then staff told me that menu that I see in room is a la carte menu. I did not deal with this anymore. Breakfast menu in room did not state anywhere that it is a la carte menu and did not show the price. Did not show any info how to order!! If you would like to sell something, why you dont mention price and how to order?

On first day of my breakfast. I went to restaurant around 9.30am. Plate of pancake and french toast was empty and never refilled until breakfast time ended. Fresh milk and water was not refilled until someone prompted staff to do. Many staff walked around but overlooked. Coffee machine was full of coffee dirt. It was not cleaned any once during breakfast.

I also had dinner once at restaurant. It was Dim sum buffet but just a few dim sum menu compared with other dim sum buffet that I have ever eaten. However a man who always serve us was friendly and his service was outstanding. He almost the one who cleared empty plates, refilled drinks and taking order. There was minor billing issue for billing. There is flyer in our room stated that inhouse guests could get 25% discount on this buffet but when I checked my bill, discount was not applied. When I asked staff, he asked me that I brought the flyer and presented to him. He said that other guests always brought the flyer to present at restaurant. Finally I got discount. But the point is flyer did now show anywhere that guests have to present flyer to staff to get discount. Your in room information is so confusing and not helpful at all.

We checked in on 27th but we just got letter about pool maintenance that there would be pool maintenance from 26th Nov - 5th Dec on evening of 27th and we were not informed about this...

Exceptional Stay at dusitD2 Chiang Mai! We recently had a truly exceptional stay at dusitD2 Chiang Mai and were so impressed by the warm and genuine hospitality we received. A special thank you to Khun Punrada Siripakkamongkol, the Hotel Manager, and Khun Pornpen for their incredibly welcoming demeanor and attentiveness throughout our visit.

We were also delighted and very grateful for the generous upgrade to a One Bedroom Suite. This contemporary and versatile space, at 64 sq. m, was a true haven. The seamless integration of the living area and bedroom, with the option to separate them with a sliding door, provided the perfect flexibility and comfort. The "Enhance Privilege" amenities were also a lovely touch.

dusitD2 Chiang Mai truly offers a business-class experience right from arrival. Its vibrant and upscale atmosphere makes it a fantastic getaway in the heart of the action. The hotel's convenient location, just off the famous Chang Klan Road in downtown Chiang Mai, is unbeatable. The night bazaar, a plethora of restaurants, and other hotspots are all within easy walking distance, making exploration effortless.

Whether you're traveling for business or leisure, the ease and convenience offered by dusitD2 Chiang Mai are remarkable. We found the service to be smart and efficient, ensuring all our needs were met with a smile.

Our breakfast experiences were excellent, with a good variety of delicious options to start our day. The dining at the hotel restaurant was also enjoyable, with reasonably priced and tasty meals. The hotel's proximity to Chiang Mai Airport was also a definite plus for our travel convenience.

dusitD2 Chiang Mai provides a perfect blend of modern comfort, exceptional service, and a prime location. We highly recommend this hotel to anyone visiting Chiang Mai, whether for business or leisure. The warm welcome, fantastic suite, convenient location, and overall excellent experience have made our stay truly memorable. We eagerly look forward to returning on our next trip...

Exceptional Service and Unforgettable Stay at DusitD2 Chiang Mai From the moment we arrived at DusitD2 Chiang Mai, it was clear that this was going to be an extraordinary stay. Nestled in the heart of Chiang Mai, this hotel not only boasts an enviable location but also a warmth and hospitality that are truly second to none.

Our experience took an unexpected turn when we encountered an issue with the hot water in our room. However, what could have been a minor inconvenience was swiftly transformed into a testament to the hotel's exceptional customer service. Without hesitation, the duty manager, Gig, stepped in to address the situation. Her understanding and proactive approach were beyond commendable. Recognizing the inconvenience, Gig upgraded us to a much better room, ensuring our comfort and satisfaction.

But it didn't stop there. Throughout our stay, Gig went out of her way to ensure that my daughter and I felt welcomed, valued, and cared for. Her attention to detail, genuine kindness, and dedication to guest satisfaction were evident in every interaction. It's rare to encounter someone so committed to making guests' experiences memorable, and Gig truly made ours unforgettable.

The hotel itself is a delightful blend of contemporary design and traditional Thai elements, offering all the amenities one could wish for. The rooms are spacious, well-appointed, and offer a haven of comfort and tranquility amidst the bustling city of Chiang Mai.

Our stay at DusitD2 Chiang Mai was not just a stay but an experience - one that was significantly enhanced by the outstanding service and genuine hospitality extended by Gig and the entire team. It is clear that they take great pride in not just meeting but exceeding guests' expectations.

To anyone considering a visit to Chiang Mai, I wholeheartedly recommend DusitD2. Whether you're traveling for business or pleasure, this hotel promises not just a place to stay but a memorable journey into Thai hospitality...