Meliá Chiang Mai — Hotel in Chiang Mai Province

Dear Charming Melia Chiang Mai,

I had stayed at your hotel at "The Level" room type which as the whole Melia brand means a superior room and lounge and I will be delivered a memorable experience. Some staffs were really good at communicating and nice hotel facilities but here are something need to be highlighted that made me feel really disappointed about your service: I received a pre-arrival email for welcoming, providing information about benefits, asking to assist with further services and in 3 hours I had replied to be assisted about transportation but there was no respond until I checked in at your hotel (3 days). If you have ever come to a country which you are not familiar with and have no active SIM card to make any call or CASH to get taxi and a promise to be supported with car but no one showed up, I will understand how frustrated and upset I was at that time. When I finally reached the hotel, I had also mentioned about the above problem at checking in with the reception by showing my mail box. The staff did take a picture of my screen and did nothing to solve the problem or asking about transportation back to the airport if I need. When entering my room, I saw an used slipper right next to my bed. Is this your hotel's definition of inspected room? I had to call them to get it removed and received no apology. I also had a so-call-Turn down service (one of THE LEVEL benefits mentioned in my welcoming email) by being waked up with the constant door bell and was given a piece of chocolate at the door. The staff then left ithout asking me to do the touch up service. Moreover, when I asked about the UPGRADE fee to Suite room and need to know because I need the bathtub, they took really long time to check the for price, and did not know if I can earn benefit points from this extra fee. I was okay to let them inform me on the next day but once again, there was NO respond ??? Additionally, they forgot to make up my room THREE times in the SAME day. I had informed them before leaving for breakfast at around 9 or 10am, came back in an hour with a dirty room. I went out a gain, met a HK staff on the way and asked for it, still not completed in 2 hours tho. I called front desk get scheduled after 2 PM, STILL NOBODY CAME or CALLED me back. Only till the 3rd time I came back at 7-8PM was it finally done. Really unacceptable because this is not the high-time of traveling in Thailand and not many guests stayed here. I calmly shared my bad experiences to the staff, expected for only an apology and she said that she would inform her Duty Manager to meet me on the next day when I checked out. Hence the next day, I had waited 20 minutes for that meeting, room checking process along with myself-arranged transportation but NOBODY CAME and they did not even inform me about my property forgotten at room. I sent an email to keep it at Lost and Found service so my friend could come to take it but I didnt get the reply the email. I wonder if they ever check the mail box and keep my thing.

I came to this hotel with expectation of 5 stars service, a promise of warm Spanish friendliness and hospitalityfrom Melia brand which makes the guests feel like home and make them wanna come back many times like the experience I have had with other Melia hotels but I received not even the least of 5 stars standard. At some point I thought I was doing something wrong or having bad attitude with you that I received this treatment and had patiently waited for an email or call for many days but seems like I was not a respected guest at all. I here by express my regret and disappointment with the commitment to Melia! Melia Chiang Mai has no understanding or warm Spanish friendliness like the Melia group's brand. Melia’s service culture is make the guests feel like home and make them wanna come back many times. I learned about that and you are doing all wrong!

With Warm Regards.

De...

Everything is designed down to the last detail in a way that is rarely seen in this detail and with such good materials. Exceptionally individual. Furniture, materials, decor convey the style of the country and that of the hotel group. Thai and Mediterranean style (here Spain). A bit of cultural history. From the interior design to the furniture to the crockery. This applies to the entire hotel (except for the room corridors). In addition, the rooms, the public areas and the restaurants are decorated with arts and crafts. Very challenging. Also extremely clean. You should definitely give 5 stars plus for this.

The restaurants are excellent. The dishes are presented very well and have their own unique taste. Famous for its spices, Thai cuisine is among the most refined in the world. The staff is unusually polite and accommodating. In the Asian restaurant on the top floor, the staff is incredibly attentive and service minded. Here, too, only top marks can be awarded.

Difficulties in understanding are to be expected in almost all areas. It can then lead to annoying misunderstandings. You have to limit yourself to what is absolutely necessary. At the reception one urgently needs to get away from tourist language formulas and place more value on the individuality of the guest, individual questions and wishes, no formulas for the answer. In any case, conversations that are not specified in terms of content are not possible.

As much taste as the equipment shows, it has its price. It's very uncomfortable to sit while eating, because the overhanging table leg leaves no room for your own legs. The very nice quality armchairs (everywhere in the hotel) l are too deep for medium slender and not very tall people. The result was constant back pain for me, as I'm not used to a crooked posture, and I didn't feel relaxed while sitting to concentrate on the food.

The bathrooms in the rooms are top designed, but so small that you can only move in them alone and that's difficult. It would fit with the equipment that you get freshly cleaned dishes from the kitchen every day for used dishes (such as mugs or glasses). Here it is the case that they are rinsed out with lukewarm water by the cleaning staff in their own bathroom. This is not very elegant, somewhat disgusting and often associated with bad results.

The secluded smoking area is a bit run down and dirty. Apparently this is an "educational" measure (lol).

The windows do not insulate completely. Music can be heard from the tourist venues in front of the hotel late into the night. You also have to step over a deep sofa to close the curtains. That would have been possible electrically. The air conditioning is unusually noisy. You can't sleep while it's running.

Because of these shortcomings: the quality of the furnishings, design, art and culture in detail, even at the reception as a background (very instructive), the courtesy of the staff, the excellent cuisine, other offers leave no other option than the hotel 5 stars admit. In addition, in comparison to other 5-star hotels, which today has nothing to do with luxury, but always with possibilities (savings, gym, pool, etc.). However, I am deducting two stars because the stay was very tiring for me and with a strong physical condition. I really need some relaxation now.

Finally: rules of conduct should be laid out in the rooms. Some guests are reckless, stamping as they walk, slamming doors, or moving objects loudly....

New hotel opened in April 2022. We stayed for 3 nights and enjoyed some parts of our stay, but still need to make alot of improvements in many areas and fine tuned the standard of services.

The designs and decorations are very nice, white and brown with edges of gold and dark grey colors.

Room: Good size, nice design, soft bed. Areas for improvement The room smells like the drainage once enter, it seems like the drainage system is not properly installed The drain system in the shower is slow and you get waterlogged after a few minutes in the shower. Poor insulation in the bathroom, mold will likely build ip in the longrun. Air-conditioning is not as cold and doesnt reach the set temperature. No soundproof, we can hear the beep from the elevator door closing. 6.. Multiple times we come back to the room we see the house keeping trolly in front of the elevator, they should be properly kept away from sight if not used.

Breakfast: the breakfast spread was very good, some of the dishes tasted delicious, however some were quite bland. Coffee was good too.

Check-in was smooth, however it took about 5 minutes waiting for the staff to do the paper works processing our check in. This can be an issue if there are multiple check in at the same time.

Service On our first morning breakfast, we brought with us to breakfast hot soymilk from outside the hotel, we asked for a cup to pour our soymilk and the male staff brought us the cup and was very nice asking if we would like to warm it, but we bought it hot so it was ok.

After dining for sometime, another staff walked by our table staring down and said she will bring a document for us to sign as this is soymilk from outside the hotel. We said ok and acknowledge this.

About ten minutes later when we are still dining, she walked by again saying she will bring the document to sign, so we said we will sign when we finish dining!!!. We had to look at her name tag as her actions was too improper. Her name was "Lucia".

The reason we want to share this F&B experience is for improvements and that it wont ruin other guests dining experience in a nice hotel.

No greetings from Lucia, she just said she will the document for us to sign. She did not explain why or what was the regulations. We acknowledge there are standards and procedures the staff has to follow at F&B, but they also need to be trained how to provide proper service.

On Monday morning 2nd May at 8.30 until 9.30am, we could hear drilling of walls in the hotel, the staff did not inform us in advance nor was there a note...