Grand Kingsgate Hotel Waterfront — Hotel in Dubai

What a shame! Prices were significantly higher these days so I had a little higher expectations from the new hotel. And had mixed experiences over the two days I stayed here. I’d like to openly share them hoping the place learns from this. Whilst I arrived rather late (9pm approx) the gentleman in reception was extremely accommodating and helpful with my needs, phone charging and all. Being 5 months pregnant and checking in due to emergency I’d was praying for friendly staff, and he was. He allowed me to have my talabat orders come to my room, and he was helpful. However, the next day was downhill from there, starting with the disappointment at breakfast, my 2 day booking wasn’t on the list which meant I my room confirmation wasn’t on the breakfast list, the lady checking could barely speak English and zero Arabic. I had a nightmare asking for a decaf coffee from the Starbucks coffee stand they have, she couldn’t understand what decaffeinated coffee was and keep repeating “teacaf” and holding up teabag box to me. I repeated several times I’m pregnant and would like a decaffeinated cafe latte please, waste of time. She understood nothing. Whilst eating breakfast at 9:30-10:15 the drilling and renovation works began in lobby. Extremely loud drilling whilst the 20+ of us were eating breakfast. I had to politely ask them to stop or I’d have to check-out immediately. They did!

Later that night I ordered Talabat food to the room and security refused him to even enter the lobby, he wasn’t allowed to bring my order to the reception and we argued with the reception that the previous day was fine, was today wasn’t? I also requested additional pillow on the bed, and was told at main reception to call house-keeping. Which I called for the entire time and no one ever answered the phone, not room service, not house keeping and not operations from my room to request additional pillow?

There are some very good staff working in the building who’re extra helpful at breakfast and in the evenings. The gentleman were all very friendly, but the ladies were not. Shame really!

The bed was reasonable, not the most comfortable as it’s two twin beds joined together but was ok, AC was strong and hot water, next to the canal for a morning/evening walk. Parking in the basement but overall I’m afraid this is a 3* budget category hotel. Ideal for 1-2 nights single person, business travels, people who just want somewhere to rest their heads and shower.

There is a rooftop pool but closes at 6pm, and the hotel offers room-service but if no one answers the phone you won’t be...

I am writing this review to share what has been one of the most unsettling hotel experiences I have ever had. As a single woman traveling alone, safety and peace of mind are extremely important to me. Unfortunately, this hotel failed me on both.

First, my room was assigned as a connecting room, which already compromised my privacy and security. On top of that, the guests in the adjacent room were extremely loud at night, making it impossible for me to sleep. I called reception multiple times to ask them to intervene, yet the noise persisted.

But the worst part of my stay happened at 2:30 a.m. when I was abruptly awakened by loud knocking on my door. To my shock, it was a hotel security guard accusing me of smoking in my room something I have never done in my life, as I am not even a smoker. I repeatedly invited him to inspect my room to see there was not a single trace of cigarettes, but instead of listening, he stood outside my door, refusing to leave, insisting I must pay a fine. At that moment, I felt deeply harassed and intimidated.

Imagine being woken in the middle of the night, alone, confronted by a man in authority at your door who will not leave, falsely accusing you of something and demanding money. I even asked multiple times for the police to be called, because the situation left me shaken and unsafe. The manager eventually came and apologized, but no real action was taken to protect me.

This incident left me traumatized. In all my travels, I have never experienced such unprofessional and threatening behavior from hotel staff and in Dubai of all places, a city known for its safety. If I had not already paid upfront for my stay, I would have left immediately.

I am sharing this review not only to express my disappointment, but to warn other travelers, especially women traveling alone, to think twice before booking here. Safety, respect, and professionalism should never be compromised,...

Nicely located hotel in a nook of other buildings. We arrived around 1.30pm and thought that we could check in right away but due to weekend rush had to wait 30-40 mins. The room was nice for the price we paid, basic furnishing, a nice tv where you could mirror your phone with, no wardrobe but a small section to stack your clothes, the faucet was fitted with water saving nozzle, shower was nice and warm. The room was made to deter loud noises from penetrating in, and you can control the temperature of the room down to 10c (which we love). The breakfast was also great. We paid aed250 for a night stay with breakfast for Two (at high season). So overall it was a great experience. Some minor stuff that we are not very happy about we think we are more than willing to let that go because we are feeling generous today. So good luck to this hotel, hope they could uplift their standard a little bit by adding a place for a Car to park while checking in because the road towards the hotel is so narrow. Also, the pillow cases are a bit stained (not dirty though), and we made acquaintance with a tiny fly in the room (which is absolutely fine because we love animals). We sincerely hope that the next tenant will not shoo the fly away because flies have short lifespan and they deserve to spend their short lives in...