IntercityHotel Al Jaddaf — Hotel in Dubai

Personal Review of IntercityHotel Dubai Jaddaf WaterfrontOverviewMy recent stay at IntercityHotel Dubai Jaddaf Waterfront was a delightful experience that combined comfort, convenience, and excellent service. This hotel truly stands out as a great choice for both business and leisure travelers.LocationThe hotel's location in the vibrant Al Jaddaf area was a major plus for me. Just a short drive from Dubai International Airport, it made my arrival and departure hassle-free. Its proximity to Dubai Festival City, Dubai Creek, and Downtown Dubai allowed me to explore the city's highlights with ease. The nearby public transportation options, including the metro, added to the convenience, making it easy to get around.AccommodationI stayed in one of the hotel's well-appointed rooms and was very impressed. The contemporary décor and comfortable bedding ensured a restful night. The room was spacious and equipped with all the modern amenities I needed, such as high-speed Wi-Fi, a flat-screen TV, and a well-stocked minibar. The bathroom was clean and featured a large shower, which was a refreshing way to start my day.DiningThe dining options at IntercityHotel Dubai Jaddaf Waterfront were excellent. I particularly enjoyed the breakfast buffet, which offered a wide variety of international and local dishes. The freshness and quality of the food were remarkable. The café was a perfect spot to relax with a coffee and a light snack after a day of sightseeing.FacilitiesThe hotel’s facilities greatly enhanced my stay. The rooftop swimming pool offered stunning views of the city, and the well-equipped fitness center was perfect for maintaining my workout routine. For business needs, the meeting rooms were convenient and equipped with the necessary technology. The hotel’s free shuttle service to key locations in Dubai was an added bonus, making my trips around the city effortless.ServiceWhat truly sets IntercityHotel Dubai Jaddaf Waterfront apart is the exceptional service. The staff were incredibly friendly and professional, always ready to assist with a smile. Whether it was arranging transportation, providing dining recommendations, or handling special requests, their attentiveness made my stay seamless and enjoyable.ConclusionIntercityHotel Dubai Jaddaf Waterfront exceeded my expectations in every way. Its prime location, modern amenities, and outstanding service make it an excellent choice for anyone visiting Dubai. Whether for business or leisure, this hotel offers everything you need for a comfortable and memorable stay. I highly recommend it and look forward to returning on my next...

I recently stayed at IntercityHotel Al Jaddaf, and while there were some positives, unfortunately, my overall experience was disappointing.

Positives: The rooms are comfortable, and the breakfast was decent. Some of the staff, particularly a professional gentleman I believe is a supervisor, stood out for his exceptional service. I met him about six months ago, and his professionalism and attention to detail left a lasting impression. He made excellent drinks for us, and I felt comfortable addressing my concerns directly with him today.

Negatives: Unfortunately, the reception staff needs significant improvement. While they weren’t rude, their communication skills and proficiency in English were lacking, which led to a frustrating experience.

The main reason I wouldn’t return to this hotel with my family is the disappointing hospitality. The lifeguard, who is supposed to ensure a welcoming environment, was rude, unprofessional, and lacked basic respect. The main thing about a hotel is hospitality and this person should not work in this sector he is way beyond training.

We entered the pool area about 15 minutes early, And this lifeguard who is Pakistani I think arrived late anyways after 9:30 am. And instead of politely informing us, he lectured us about rules and regulations for too long. He even said since there are policies we need to respect it that's why there are policies. even though there were already people in the pool and others tanning nearby. The sign indicating the pool was closed was small, unclear, and was placed next to the adult swimming pool not the babies and kids swimming pool which the sign could have easily been left over from the previous night.

When I decided to leave after his unnecessary lecture, I politely informed him that he had ruined our family’s mood. Instead of apologizing, he waved his hand dismissively and told us to go. When I tried to de-escalate the situation, he continued to escalate it, mentioning the police and hotel policies. To top it off, he said what's your room number as if he's scaring me or something while showing up late for his duty, arriving at 9:40 am instead of the scheduled 9:30 am, which he seemed more focused on enforcing than following himself.

Overall, the lack of proper hospitality and the unprofessional behavior of the lifeguard overshadowed the positive aspects of our stay. I won’t be returning to this hotel...

Worst Experience Ever||I stayed at this hotel for 10 days, and it’s hard to capture just how disappointing the experience was, but here are some key issues I encountered:||Frequent Power Outages:|The electricity cut off twice during my stay, each time for about 10 hours, leaving the entire hotel without air conditioning. ||Elevator Delays:|With only one working elevator, I experienced a frustrating 15-minute wait just to reach my room on one occasion.||Repetitive Breakfast:|The breakfast lacked any variety, with the exact same options served daily for all 10 days.||Early Pool Closure:|The outdoor pool closes at 9:30 PM, which is too early for guests wanting to unwind after a long day.||Misleading Restaurant Claims:|Despite the website advertising three restaurants, only one was open, and it served the same monotonous breakfast.||No Sound Insulation:|The rooms have little to no soundproofing; I could clearly hear my neighbors at all hours.||Unreliable Air Conditioning:|The AC turned off twice during the night at 3:30 AM, requiring me to wait for repairs each time. Even after switching rooms, the new room’s AC was equally unreliable. To add to this, while writing this review, the AC in the lobby was also malfunctioning.||Poor Ventilation:|The rooms lack windows for fresh air, and the ventilation system is inadequate, forcing you to breathe stale air.||Subpar Cleanliness:|Although the hotel isn’t old, it’s poorly maintained. The dining area, bathrooms, hallways, and pool area were all noticeably unclean.|-|Deceptive Restaurant Hours:|The restaurant, contrary to its claim of being open late, closes at 10:30 PM. I ordered once and never again due to the overpriced and disappointing food that didn’t match the menu pictures.||Unexpected Charges:|Despite booking this hotel as a package through an agency that assured me everything was prepaid, I was charged an additional 10 AED per night for VAT upon arrival.||The only redeeming quality of this hotel was the staff, who were exceptionally friendly and professional, delivering 5-star service in an otherwise subpar...