Landmark Premier Hotel — Hotel in Dubai

Hello, I would like to share our experience with you, or request a refund (adequate amount) for our accommodation. We had booked from 11.2.2022 - 18.2.2022 in the LandMark premier Hotel. Unfortunately, today 12.2.2022 we had to move. This hotel is not responsible at all 4 * as stated on the booking. Photos on the site completely different than in reality. There was stink, mess, trash, soiled sheets in the room. We didn't even have towels in the room, we had to ask for it. The drawers did not work. When we announced it at the reception they didn't understand us, but it didn't help. We had to press on the socket to charge the mobile phone. The climate was very weak and stinked after release. I was also afraid to turn on the lamp on the bedside table because it sparkled in the switch. We could not turn off the light in the hallway, only after removing the card from the source. The refrigerator cooled very poorly. At night we could not even sleep after a demanding and long flight. A fire alarm sounded on the floor every 20 minutes. He was constantly buzzing from 00:00 around 3:00 in the morning. We were complaining about it at the front desk. The receptionist was only able to say ok, he figured it out. Breakfast - a terrible choice. There was no pastry, juice ... a very weak choice, I rather said that one had nothing to choose. The toaster, which was for toasting bread, did not work, but mainly because they had it unloaded for use there. No cheese, salami, fruit. The pastries we found were terribly hard. We have never been forced to change a hotel in our lives but this is something terrible. We had to rebook another hotel in Dubai. Therefore, please return the corresponding part for accommodation (for the last 6 days) Thank you very much for your response and understanding. I believe we will no longer have such...

I recently stayed at this hotel with high expectations, given its reputation. Unfortunately, my experience during check-in was extremely disappointing due to the behavior of the front desk manager, Mr. Richard.||While I do understand that I arrived earlier than the standard check-in time, I was hoping for a bit of flexibility and consideration. I politely explained my situation and kindly requested to be accommodated a little earlier so I could rest. However, Mr. Richard was unhelpful and dismissive from the beginning. Instead of showing understanding or offering alternatives, he repeatedly said “no” without even attempting to assist in any way.||I am fully aware of hotel policies and check-in procedures, but I also believe that part of a manager’s role is to assess situations with empathy and find solutions when possible. Sadly, Mr. Richard failed to do that. His tone was cold and unwelcoming, which is not what any guest should experience—especially in a hotel that prides itself on service.||I strongly suggest that management looks into this matter seriously and provides the necessary guidance or disciplinary action. A guest’s experience is deeply impacted by the way staff—especially those in leadership positions—handle such moments.||This incident left me feeling disappointed and disrespected. I hope the hotel takes this feedback as an opportunity to improve, and that no future guest will have to go through the...

I recently stayed at this hotel with high expectations, given its reputation. Unfortunately, my experience during check-in was extremely disappointing due to the behavior of the front desk manager, Mr. Richard.

While I do understand that I arrived earlier than the standard check-in time, I was hoping for a bit of flexibility and consideration. I politely explained my situation and kindly requested to be accommodated a little earlier so I could rest. However, Mr. Richard was unhelpful and dismissive from the beginning. Instead of showing understanding or offering alternatives, he repeatedly said “no” without even attempting to assist in any way.

I am fully aware of hotel policies and check-in procedures, but I also believe that part of a manager’s role is to assess situations with empathy and find solutions when possible. Sadly, Mr. Richard failed to do that. His tone was cold and unwelcoming, which is not what any guest should experience—especially in a hotel that prides itself on service.

I strongly suggest that management looks into this matter seriously and provides the necessary guidance or disciplinary action. A guest’s experience is deeply impacted by the way staff—especially those in leadership positions—handle such moments.

This incident left me feeling disappointed and disrespected. I hope the hotel takes this feedback as an opportunity to improve, and that no future guest will have to go through the...