The Queen's Gate Hotel — Hotel in London

A year ago, my wife and I stayed at 54 Queen's Gate, a hotel two blocks down from this one. We enjoyed our stay at “54”, but we admired this one from afar, thinking it fancier and more traditionally English. So we booked a room in May (for a stay in late November), specifying that we wanted a quiet room (the hotel faces the street Queen's Gate, which has a fair amount of traffic).

Upon arrival, we were assigned to what is now the infamous “Room 101”, supposedly a deluxe King Club Room which cost a small fortune. When we entered what turned out to be a shoebox of a room and heard the traffic noise, we went back to the front desk to ask for a different room. We were told the hotel was completely sold out and they would have to try to find us another room the next day.

In a nutshell, we didn't sleep a wink the first night. Aside from the road noise, we were right by the elevators and that noise; there was a piping issue under the floor that caused the bed and bedside table to shake like jello. Light poured in through the permanent gap in the window curtain. And the bathroom door only opened half way (I couldn't even sit on the toilet seat with my legs spread normally).

What makes this especially annoying is 1) we checked on the internet and saw available rooms (perhaps in a higher “class”); and 2) we met the GM the following night who laughed about how uninhabitable room 101 was and apologized for the desk clerk not giving us an upgrade.

The desk clerk, Annabel, is in way over her head. Her idea on Day 2 was to move us to a room on the other side of the hotel with a view of the “garden”. Take a look at the beautiful wasteland of industrial equipment and ladders which she tried to pass off as a “garden.” So we complained again and waited 2 more hours for another room to be found. When it was good ol' Annabel said to take a look and we'd work out the upgrade cost. I told her I'd pay not a penny more and we started looking for another hotel altogether. Ironically, she called back shortly to say we could have the room without any additional cost.

This second new room, number 109, was precisely what we expected to get in the first place, based on both the pricing and the pictures on the hotel website. However, there was yet another considerable snafu: the water didn't drain in the shower, and there was no lip to prevent the water from spilling onto the bathroom floor. It looked like a scene from “The Shape of Water”. At 7 PM, we reported the matter to good ol' Annabel, who told us the swamp would be cleaned up, and fresh towels would be placed in the room. We found fresh towels on our bed four hours later but no cleanup whatsoever in the bathroom. I spoke with the night manager, Francis, who came immediately to our room, rolled up his sleeves, and made things right.

Don't judge a book by its cover; this opulent-looking hotel with a large Union Jack flapping over the entryway is a joke. We would NEVER stay there...

A Magical Stay at Queen’s Gate Hotel—Where Guests Are Truly Cared For

Our recent stay at Queen’s Gate Hotel was nothing short of extraordinary. From the moment we arrived, we were struck by the hotel’s charm, the incredible hospitality of the staff, and the perfect location—just a short stroll from the Royal Albert Hall. The room was elegant and comfortable, and the food was superb. Every detail seemed thoughtfully considered to make our stay as enjoyable as possible.

But what made this stay unforgettable was not just the beautiful setting or the excellent amenities—it was the genuine care and kindness shown to us in a moment of panic.

After a lovely breakfast one morning, I experienced something that any traveler dreads: my wedding ring slipped off my finger and disappeared down the bathroom drain. In that moment, I felt a wave of fear and sadness, thinking I had lost something irreplaceable.

I quickly went to the reception, where the staff immediately assured me they would help. Within moments, they sent one of the maintenance staff to assist us. His name, I believe, was Johnny, and from the second he arrived, his calm and confident presence put us completely at ease. With a warm smile, he told us, “Don’t worry—I’ll find your ring, even if it’s not in the drain.” His reassuring words and positive attitude made us feel so much better at a time when we were feeling anxious.

We waited in the lobby, and just 10 minutes later, Johnny returned—not only with my wedding ring, but with it cleaned and wrapped in a neat piece of tissue. The relief and gratitude we felt in that moment are hard to put into words. Johnny’s kindness and professionalism turned what could have been a disaster into a heartwarming memory we will never forget. He made us feel valued and cared for in a way that went beyond the call of duty.

What truly amazed us was how Johnny handled the situation. Not only was he incredibly skilled, but he was also so kind, smiling, and treating us with such warmth and empathy. His demeanor was the perfect balance of professionalism and genuine human kindness. It’s rare to meet someone who makes such a strong, positive impact, and Johnny truly did.

Our stay at Queen’s Gate Hotel was remarkable in every way, and Johnny’s act of kindness elevated it to something truly special. It’s the little moments like these that make you realize how much this hotel genuinely cares for its guests—not just through its luxurious accommodations, but through the thoughtfulness and dedication of its staff.

We left Queen’s Gate Hotel not just feeling rested and happy, but also touched by the exceptional service we received. We can’t recommend this hotel enough, and we look forward to returning soon to relive such a...

We booked and prepaid our 4 nights stay over christmas (bk in nov), specially requested a non smoking room due to allergies. The email responded, they could not guarantee! When we arrived they gave us Room 5, walking in...it had a disgusting stale smoke smell. I immediately got a headache from it. When i complained, the front desk was surprised, she says its a non smoking hotel ! The concierge went in to retrieve our luggage and said to the front desk, yes the room smoking smell is bad!!!! Then they showed us some smaller rooms on level 1. So small we had to open our suitcases on the bed. Cruise ship rooms were bigger. There was no luggage rack, bathroom scale took 2 days before they fixed it and most frustrating is the hotel seems to hv updated their tech, cos all the heating etc is keypad control but kept the 10year old tech on room keys. This means our keys were deactivated each time we return to the hotel!!! immensely frustrating when you are tired. we had kept some cheese snacks in the fridge as it was unlocked when we chked in. Each night after that when we got bk n got keys reactivated.... we also had to ask them to unlock the fridge!! So we can access our snacks. At chkout, she asked if everything was good, i mentioned the locking of the fridge. She said the computer does it!!!!!!!

The bathroom is new but also has its faults. No indication which knob is which so be prepared to get a cold shower when all you want is to start the handheld with warm water. Some instructions would be helpful. Theres no way around getting soaked, bad design. Also if you hv a bad back, dont stay here, theres no counter space on the vanity n you hv to bend to get yr stuff under the sink...really bend...