Days Inn by Wyndham Anaheim Near the Park — Hotel in Anaheim

•    My fiancé, our two children, and I traveled from the Bay Area to Southern California to celebrate our daughter’s 5th birthday. We checked into your property on August 22, 2025, at approximately 8:15 p.m. •    Upon requesting to view the room prior to payment, I was denied and told, “If you’re looking for a 5-star hotel, this is not that.” Once inside the room, it was immediately apparent that the accommodations did not resemble the images advertised online. •    On August 23, 2025, at approximately 4:30 a.m., we discovered a bed bug infestation. My fiancé suffered numerous bites, later confirmed to be caused by bed bugs. The night clerk admitted, “We’ve had bed bugs in the past,” but refused to provide assistance, stating nothing could be done until morning management arrived. •    As a result, my family was forced to sleep in our vehicle in your parking lot. No alternative accommodations were offered. •    The following morning, we were initially offered only a $20 discount. Eventually, Manager Henry processed a partial refund, but the refund does not begin to address the financial and physical harm caused.

Damages

As a direct result of the infestation, the following damages were incurred: Medical Expenses – My fiancé suffered an allergic reaction requiring hospital care and treatment for infection. Property Damage – Clothing and personal items were exposed to bed bugs, requiring professional cleaning and/or replacement. Refund of Lodging Costs – A full refund is warranted, as the room was uninhabitable and unsafe. Pain and Suffering – My fiancé is currently bedridden, experiencing significant physical pain, emotional distress, and loss of enjoyment of our trip. Emotional Distress & Loss of Use – Our family was forced to sleep in our car and endure unnecessary hardship during what was supposed to be a celebratory trip...

The room was spacious and clean, however that isn’t the issue, my issues are directly with the hotel staff with their poor and lousy. Customer service skills. I had my spouse with me and we booked one night because I had Wyndham rewards points, I have member perks that any Wyndham hotel should accommodate but unfortunately this property failed to do so, I asked if we could check in a bit early and the front desk clerk instantly told me no in a very stern aggressive way over the phone, and I even requested a handicapped room for my spouse who is partially paralyzed. They told me when I checked in that they rarely have those types of rooms available which is confusing since they are a 2.5 star hotel, they also require a $100 deposit which I paid in cash I thought that was kind of ridiculous, the hotel itself was clean and comfortable but I had to make a bath for my spouse since there was no shower chair for him to use. We slept great and the next morning we went to check out their free breakfast which was just frozen waffles, danishes, and muffins which were pretty good, just wish they had a better variety. I wanted to see if they could give me an extra 30 minutes to check out and the front desk clerk that morning was not very friendly or accommodating, treated me like we thrashed the hotel room in which we didn’t and seemed kind of racist towards us saying to me that you younger people are kind of lazy and messy but whatever people talk their crap, got our deposit back and finally was ready to hit the road, all in all if they trained their staff to have better communication skills and professionalism along with respecting their guests and not a ridiculous security deposit then it would definitely...

I made this reservation solely for a place to sleep. I wasn't looking for perks or special amenities, but the room actually came with one: ants.

A hotel this close to both Knotts' Berry Farm and Disney should come replete with great costumer service and a nice room. Instead, my first night I found myself being bitten by tiny black ants to the point that I had to sleep on top of the other bed and alternate back and forth to avoid the onslaught. Wow, this is not something that I would expect, but the hospitality desk will surely help.

Enter Henry.

Henry is the "hospitality clerk." He is equal parts recalcitrance and aloofness. I presented my problem to him, to which he neither apologized nor showed any sign of caring. He stated that I could either stay in the room after it was sprayed or move to another. I showed him the ant bites running the length of my arms, to which Henry gave a bored nod. Apparently, this is a matter of course for the establishment.

And, of course, Henry was not willing to talk about me moving to another hotel and having Days Inn cover the difference. I had made a reservation; that was my fault, was the inference. He stated that I could email the manager if I was unhappy. But I had a family reunion to attend.

I strongly recommend avoiding Days Inn Anaheim for the following reasons:

1. There is an ant infestation that the staff is aware of (they had sprayed the room for pests by the time I was done talking to Henry).
2. The hospitality staff lacks hospitality, certainly Henry fails any minimum bar
3. The hotel is not willing to work with you if you encounter problems with their rooms.

On the bright side, the maids...