JW Marriott Atlanta Buckhead — Hotel in Atlanta

I'll start with the good. This JW Marriott is in a wonderful location and the valet and bellhop were polite and pleasant to be around. They have an excellent indoor pool, gym, and sauna. Room drrvice also had a tasty peach dessert on the menu. That's about sums it up.

As for the bad, buckle up... we arrived for check in a day after our reservation (1/17) and after a very long day of travel, we were met with a wait time at the front desk. From what we gathered our room was potentially given away and thus we were placed in another room. Okay, no biggie. Once we got to our room we discovered their was no toilet tissue (again, no biggie) and only one set of towels. Thankfully we found a lady cleaning a room and she took care of us. The following day (Sat 1/18) we spent the mor inf and most of the afternoon away, when we returned we quickly learned that the restaurant wasn't kid friendly and offered an extremely limited menu (Lenox mall has a large food court).

• THIS is where things really went SOUTH *

▪︎ Sunday (1/19) was an absolute cluster (fill in the blank)!!! I don't know if someone dropped the ball or if they over/double booked... Ohio State and Notre Dame alum poured in and 3 or 4 of the elevators weren't working so you'd have to wait anywhere from 10-25 minutes to get up to your room and another 10-25 to come back down. I even listened as staff lied to newly arriving guests about the elevators to the point where this young man was going back and forth with an older woman as she complained about the elevators.

▪︎ Valet text messaging wouldn't go through so we had to come down in freezing temperatures and wait for them to retrieve the vehicle.

▪︎ For some reason our keys were disabled so I had to trek down and wait over 30 mins to speak to the front desk. Once there, the young lady who helped me started getting assistance from the gentleman next to her (I think he's a manager). I discovered that we were essentially checked out of our room! And after she "fixed" it I asked "so it's okay, they work now and will work until Tuesday?" Once I said that, she took the keys back and had to redo our reservation again!!

▪︎ After that ordeal I went back upstairs to my family only to discover there was NO HOT WATER!!! The no hot water lastest from Sunday (1/19 evening until we checked out Tuesday (1/21)! For all I know they may still not have hot water. Now imagine having to bathe not only yourself, but your 2 year old in cold water for days! Men, I want you to imagine it not only being yourself, your 2 year old son, but also your wife ... ON HER BIRTHDAY!!!!!

Yeah, it's safe to say I never heard the end of it and that I now owe her another trip. Thanks for that, Marriott.

I've stayed at a lot of Marriott's through the years, so would I stay here again? Possibly. Will it be in the near future or ever during the winter ABSOLUTELY NOT! I feel taken, and I am not a fan of...

Oh Marriott, I keep wanting to like you, and I keep wanting to give you chances, but every time I do, I’m reminded of why I shouldn’t. When we are in Atlanta, we usually stay at the Waldorf Astoria. I wanted to try something different and this place looked like it checked all the boxes. We did arrive late, but a four star hotel that doesn’t have a bellhop is strange to me. We had to load our own cart and bring it up to the room. Not that huge of a deal, except for I am dealing with medical issues that make lifting and pushing things really difficult for me. so, I look for services and amenities in hotels before I book them. Bellhop service being one. One of the other reasons that I opted to stay here is because their website says that room service is 24 hours. Upon checking in, I found out that it isn’t. It ends at 11 PM. Before heading to Atlanta. I chatted with the team at this hotel and told them that due to a medical issue, I have to sleep on a steep incline, and I asked for eight extra pillows. They told me that was no problem and they would take care of it. Upon entering the room I see four extra pillows. I also asked for extra soap and dental kits, none of which were in the room. Last thing, because of the medical condition that I’m dealing with I need to keep my skin, cool, so I asked them to please set the room to 65° before my arrival. Please tell me why it was set to 70. And we left for several hours and came back and it is hot as hell in this room. Super stuffy. It’s clear that the air conditioner either doesn’t work, or barely works. Also, the water smells like sulfur, or rotten eggs. Why is that? It just feels dirty here. Maybe I just got spoiled on 5 star hotels and I’m expecting too much, but I really don’t think I am. I’m not asking for red carpets to be rolled out or for them to come fluff my pillows and give me a kiss good night. But if you tell me you’re gonna set my room temperature to a certain setting for me, if you tell me you’re gonna give me a certain amount of extra pillows, soap, and dental kits, then do it. If your website says that your room service is 24 hours, then it better be 24 hours. If your website talks about bellhop service, then you need to have bellhop service. first world problems, I know. But I’m going to be sticking with Hilton from now on. Edit- on day 2, from out of nowhere the sink water was scalding. Not warm. Not hot. Scalding. On the cold setting. Also, in the middle of the night, the outlets stopped working on the nightstand, so had to charge phone across the room and could no longer use the fan to keep cool in the otherwise stifling room. This is 4 stars??? I’d love to know how those star ratings are decided on because this was more like a motel than...

What a disappointing experience, if you're going to pay these rates there are much better choices. |1) On arrival I attempted to enter a door which was apparently not the main entrance, there was a door man there at the glass doors that just stared at me, he did not direct me to another entrance or even point in the right direction. I had never been to this hotel and was unaware that was not the main entrance, it did looked like it, I rang a bell that was near the doors and the front desk unlocked the door for me to enter. Later I found out it was an entrance it was just locked at that time. The doorman proceeded to borate me for entering that way this is horrible service.|2) I used the Bonvoy app to check in and received my room number and key ahead of my arrival. However this hotel requires a separate physical elevator key which I had to wait in a check in line to obtain, this was a holiday weekend and they were busy. The convenience of check in on line and mobile key is pointless.|3) I purchased access to the lounge with my stay, at the lounge the coffee and tea station was closed with a sign that indicated the machines were not functioning and they did not offer another option, they also had no fresh fruit or other snacks as advertised.|4) My room did not have coffee, tea or even a machine, I brought this to the attention of 3 employees who were all in disbelief and said I just needed to look in the drawers. I advised them I had and they were all empty, their response was it should be there. I ended up waiting till the cafe was open in the morning and purchased a coffee and advised the desk clerk again of the lack of coffee or even a machine in my room, he had the same response as the others.|An employee did came up to my room to "check" and thought it was funny, he stated, "what do you know you were right". This is terrible service from multiple staff, rude and very disappointing. |5) I had dinner at the hotel restaurant where I ordered the Salmon with fresh vegetables and arugula, no vegetables were served and the arugula was warm and wilted. At this point I didn't say anything as I didn't think the staff would do anything about it.|5)The description of the room is for premium bedding, I have to say the mattress was so uncomfortable I slept on the couch and decided to spend the rest of my stay in Atlanta in a different hotel even though I had already paid for the Marriott.|5) During checkout the clerk asked how my stay was as I was walking out the door I told her not good and she said she would send me a survey, I have not...