Mayors- Lenox Square — Local services in Atlanta

Today I visited Mayors inquiring about a timepiece in place of my partner. Unfortunately, the treatment I received by one of the employees, Poppy, was shockingly unprofessional and unwelcoming.

I greeted her before informing her of the watch I was interested in purchasing. She informed me that the specific model was hard to come by and that she didn't have any watches to sale me today. She said there were no watches for sale, except a pre-owned Rolex. Her closed off demeanor and the forceful way she spoke to me during our interaction was unexpected and left me confused.

Even so, I began asking what was the best way to stay in contact since my partner is very eager to purchase a beautiful piece. Poppy began to tell me the watch could take up to a year to become available and that they will contact us. Of course I am aware of the long wait times, but I had a difficult time explaining to her that my partner did not leave his contact information his last visit because he was given an email instead. It seemed as though she wanted to stop talking to me.

I informed her that my partner visited previously and received contact information from one of her colleagues, but has yet to receive a confirmation of receipt of his messages after a few weeks. I told her I know her colleague might just be busy, so she would know I am understanding that messages might get overlooked in that case. I attempted to tell her, because of the lack of response, I am visiting in person in hopes it has become available and to hopefully gain "confirmation" that my partner's information was received so that he can be waitlisted.

She cut me off as I said "confirmation" saying "there is no confirmation". I can only believe in that moment she was assuming I was referring to receiving confirmation on a watch or something, so I finished my sentence giving her an example of how one sends an email and in response people tend to respond saying "received" at the very least.

At some point during our interaction she gave me a notepad to record my partner's contact information while offering me a seat and beverage. Around that time I asked her name and complimented how pretty it was, even in my confusion at her demeanor at the time.

The most memorable and off-putting moment for me was when Poppy offered to send the information over to the colleague via text right then and there. She proceeded to take a picture of the contact information and used a voice message or voice-to-text telling her colleague that I was interested in the watch and was "upset" that there had been no responses. You can imagine how surprised I was to hear her tell someone I was upset when I was calm and kind our entire interaction.. I told her I wasn't upset.

Soon after I left, my partner told me he received a call from the colleague and he said Poppy told him that I came to the store and had a sh##-fit. My partner of course told him that was untrue. The colleague then went on to apologize for his lack of communication and informed my partner that it was, understandably, due to life events. I want to be clear that the colleague and other employees in Mayors were in no way rude or unprofessional. My partner and I had pleasant interactions with everyone else.

Honestly I cant help but to feel profiled and disappointed. My character was defamed and I have been left with such an unpleasant feeling. This is an experience I'm not very familiar with. I hope that by leaving this review Mayors will address Poppy and she can take some ownership of her actions today. No customer should be made to...

Update: STILL 5 STARS!! So 7 months ago I took my Rolex to Mayor's as the Rolex store was being renovated. I didn't get the gentleman's name last time but he took my watch to the back like I said and came right out. I went to the Rolex store today as they are finally done with renovations. It's the same situation, my clasp was loose. The young lady at Rolex looked at it and said there's nothing she could do on a boutique level and how I would have to get it shipped off to get it serviced, which I wouldn't have minded IF the helpful man at Mayor's didn't help me last time. So I told her I'd be back and went to my TRUSTED FRIENDS at Mayor's! This time an extremely nice man by the name of Mark Benedict helped me! It took no time for him to greet me and I told him my clasp was loose and how this happened 7 months ago and I just don't know why. So he took off my watch and said he'd take it to the back, he offered water while I waited but I said nah because I had water in the car since I'm on my way to the gym. So Mark was in the back for about 2 to 3 minutes and he came out and asked how did my clasp feel? SHE FEELS LIKE NEW AGAIN🥲 I asked him why does she do this and if there's anything that I could do on my own when/if it happens again? And he explained because my timepiece is an older girl, it's made with a steel that easily bends and showed me how (with a gentle touch) to fix it in the future!! The gentleman helped me last time but didn't explain that particular part, which is okay!! Anyways, Mark explained that today is their last day open until August 25th as they are moving across from the Rolex store. I always get great service here. Thanks so much Mark Benedict and my trusted friends at Mayor's in Lenox Mall!!

7 Months Ago: I didn't get my Rolex here but I've been soooooo sad for the past 4 days that my baby has been broken. The clasp wasn't closing. I literally went to 3 watch repair places and they were trying to charge me anywhere from $30-50 to fix it. Went into Mayor's 15 minutes ago (Lenox Mall Rolex location is being renovated I think), and it literally took him less than 30 seconds to fix my clasp. I CAN FINALLY SEE AGAIN! I kept looking at my wrist out of habit and was sad every time. I start my new job in 2 days and I NEED my timepiece in working condition! FINALLY!! This quick act of kindness is definitely worth the 5 star review!...

Consistently poor customer service and unprofessional.

I have attempted to purchase ~$30k of jewelry over the past year or so across several visits. Went in to inquire about Mikimoto earrings as a gift. Couldn't get a sales associate to even acknowledge me, so left and ordered through Saks, who was more than happy to assist. Went in again to ask about a $16k Omega watch I had seen previously in the store. Associate tells me it's discontinued. I see later that it's not discontinued and in fact quite easy to obtain. Send emails to an associate I have contact info for. She doesn't acknowledge my inquiry about the watch at all. Ultimately found it while traveling and bought same day at another jeweler. Went in again to inquire about Cartier watches. Completely ignored again and felt so awkward just standing around I just went across the street to Phipps and picked up a Cartier within minutes. Registered interest in a entry-level, not particularly rare Rolex well over a year ago and told to reach out with any questions. My first several outreach attempts were entirely ignored. Sometimes I'll get a response back that's riddled with punctuation and spelling errors, if I get a response at all. Reached out with my concerns and ignored again.

I'm no stranger to dealing with luxury jewelers, and my first interactions here upon moving back to Atlanta trying to establish a new AD relationship were promising, but the way this store routinely treats potential customers is incredibly disrespectful. I don't get that business model, but it's just jewelry at the end of the day, and I have enough self-respect to take my business elsewhere and recommend others to do the same.

Edit: as an addendum, I reached out to the store manager, Nora, and the email provided in the store's reply, but have been getting no responses. So much for the...