Waldorf Astoria Atlanta Buckhead — Hotel in Atlanta

We checked in on Friday night around 6pm and we were greeted with a warm welcome from a very nice front desk lady with a lovely accent. She was accommodating; she informed us about the amenities we could take part in. She reminded us that I purchased a late checkout and that it could be anytime on Saturday from 3pm-6pm. After that, she handed us our room keys and wished us a wonderful stay.

As we enter our room, we noticed that on one side of the bed the lamp would not stop flickering!

At the spa, We were greeted by a woman who seemed a little flustered if not surprised to see us coming off the elevator. She immediately asked us for our room number and name so she could verify our stay. She then pointed to a door and said the heated pool would be through the door and down an elevator floor.

As we exit the pool after 7:30pm, we head up to take some time to ourselves in the steam room located in the spa. We notice the same woman from before walking guests to and from the destination and holding doors as well. We noticed very easily the gentlemen's area for the spa, but we wandered around a bit to try and find the women's spa. We realized the attendant would not help us until we ASKED ! It was clear we were not receiving the same treatment as the other guests.

The steam room was absolutely amazing ! We leave the spa and exit up to our room to take a bath and relax. Our light in the room was still flickering constantly. I started to run the bath and turn on the TV and to my surprise the TV was also very poor. The TV in the tub area kept freezing and buffering. We also noticed our tub was draining while in it !

As we leave our room to go out for the evening we see the same receptionist ask us how our stay was so far and we explained our issues and she recommended a engineer/technician come visit our room to correct the problems. It's close to about 10pm so we said it was not necessary.

Saturday morning we woke up to immediately go back to the steam room because we loved it so much. We see the same woman from previous night assisting everyone. She noticed who we were from before. She smiled and said "enjoy the spa". We didn't care that she didn't assist us again (as she was still assisting everyone else) we just wanted to make it a relaxing morning. In the gentlemen's area, I was not showed around like other guests, given spa slippers as everyone had around me.

As we exit the spa we get ready for our day to enjoy a nice brunch. We turn on the "make-up room" button so that when we come back we could enjoy a nice nap and take a shower as opposed to a bath this time. During brunch we received a phone call from the manager Kayla telling us that room service came in our room and saw that our bags and belongings were still there. and she asked us if we were aware that we should have checked out already. Even though, I had elected to pay more for the extended stay which we were told everything was in order and we could checkout at 6PM on Saturday (again ill-timed and mildly infuriating). So, Kayla says she will check about everything and make sure it is in order. At this time, we are getting a little bothered by the hotels lack of communication. We decide that when we get back just to make sure everything is in order and let them know that some of these instances are a bit bothersome. As we come back, we are met by Janice, super sweet, understanding, and accommodating, and let her know of the problems we are having and she tells us the manager (Kayla) was out of the hotel at the time and she will give us a call back later.

Around 1:45 pm, we get back to our room and make preparations to checkout later cause we plan on taking a relaxing nap and shower. We order a couple towels because nobody has come and made the room or replenished anything. Kayla gave us a call and said our “problems were, OUR PROBLEMS”. Meaning they didn’t matter to her. This hotel had some great staff like Janice and Ron but beyond that it...

I would be lying if I said my stay went as seamlessly as I had hoped. I reserved a junior suite to spend my wedding night at this past weekend. After making the reservation (through Amex FHR), I called the property to let them know that I would be arriving very late (after midnight) and that I was coming for my wedding night. The staff said they would do something nice for us and put something in the room. This was a great gesture and I greatly appreciated it.

However, upon my arrival at the hotel, the check-in process was quite rough. I had initally selected a room in my Hilton app on the 12th floor. When we arrived, the desk staff did not really recognize my diamond or FHR status, until I brought it up. Then, they gave me a room for the 7th floor. I was a little confused, so I inquired if there were any upgrades, at which point they checked something and said that, since they have done something nice for us in the room, they can't offer an upgrade. Totally fair, and I thanked them and went up on our way. Upon arriving in the room, it was just a standard room, with no added decoration or anything. Again, this didn't really bother me, since a gift/decoration would simply be an additional perk, and nothing expected from the hotel. However, since there was nothing unique about the room, and since some of the light fixtures were flickering oddly, I decided to go back downstairs to ask if there would be an upgrade possible anyway. Kindly enough, they did offer me an upgrade on the 8th floor. However, they swapped out my keys, and didn't foresee that my now wife would be stranded on the 7th floor, since I could not get the elevator to get to the 7th floor to pick her up. I had to go back downstairs yet again for them to help me to the 7th floor. Mind you, this is about 2-3 am at this point and we are both exhausted. Nonetheless, we make it to the new, upgraded room, and it's fancy, beautiful and huge. We loved it, except for the random set of slipper that was oddly left in the bedroom (the other pair was in the closet as expected), which was strange, but not a big deal. The room was spacious and comfortable, and we slept for the night.

The next morning, we wake up and try to place a breakfast order for room service, only to find that the phone in the room is not working. At this point, I am a little frustrated, since there has been multiple things that have just not quite gone smoothly as I would have hoped for a hotel of this caliber. I try to avoid going downstairs and call the hotel main line on my cell phone, try to reach the restaurant, but nothing. It all either goes unanswered, or to voicemail. I ended up having to go downstairs to order my food and to relay my disconentment, when I met Erin, the guest services manager, who really changed the experience around.

Erin was wonderfully kind and understanding, and went above and beyond to make us feel like important guests. She took our breakfast order, asked the restaurant to do a little something special (they sent us balloons and roses along with the food), and took her time to listen to me explain why I had become frustrated. She was patient and gracious, and later sent us a box of wonderful chocolates with a nice note.

Overall, the stay could have been marred by the somewhat disappointing check-in process, as well as little things that irked me about the room and its preparedness. Thankfully, though, Erin really took the time to make us feel valued, redeeming the entire experience....

I would be lying if I said my stay went as seamlessly as I had hoped. I reserved a junior suite to spend my wedding night at this past weekend. After making the reservation (through Amex FHR), I called the property to let them know that I would be arriving very late (after midnight) and that I was coming for my wedding night. The staff said they would do something nice for us and put something in the room. This was a great gesture and I greatly appreciated it.||However, upon my arrival at the hotel, the check-in process was quite rough. I had initally selected a room in my Hilton app on the 12th floor. When we arrived, the desk staff did not really recognize my diamond or FHR status, until I brought it up. Then, they gave me a room for the 7th floor. I was a little confused, so I inquired if there were any upgrades, at which point they checked something and said that, since they have done something nice for us in the room, they can't offer an upgrade. Totally fair, and I thanked them and went up on our way. Upon arriving in the room, it was just a standard room, with no added decoration or anything. Again, this didn't really bother me, since a gift/decoration would simply be an additional perk, and nothing expected from the hotel. However, since there was nothing unique about the room, and since some of the light fixtures were flickering oddly, I decided to go back downstairs to ask if there would be an upgrade possible anyway. Kindly enough, they did offer me an upgrade on the 8th floor. However, they swapped out my keys, and didn't foresee that my now wife would be stranded on the 7th floor, since I could not get the elevator to get to the 7th floor to pick her up. I had to go back downstairs yet again for them to help me to the 7th floor. Mind you, this is about 2-3 am at this point and we are both exhausted. Nonetheless, we make it to the new, upgraded room, and it's fancy, beautiful and huge. We loved it, except for the random set of slipper that was oddly left in the bedroom (the other pair was in the closet as expected), which was strange, but not a big deal. The room was spacious and comfortable, and we slept for the night.||The next morning, we wake up and try to place a breakfast order for room service, only to find that the phone in the room is not working. At this point, I am a little frustrated, since there has been multiple things that have just not quite gone smoothly as I would have hoped for a hotel of this caliber. I try to avoid going downstairs and call the hotel main line on my cell phone, try to reach the restaurant, but nothing. It all either goes unanswered, or to voicemail. I ended up having to go downstairs to order my food and to relay my disconentment, when I met Erin, the guest services manager, who really changed the experience around.||Erin was wonderfully kind and understanding, and went above and beyond to make us feel like important guests. She took our breakfast order, asked the restaurant to do a little something special (they sent us balloons and roses along with the food), and took her time to listen to me explain why I had become frustrated. She was patient and gracious, and later sent us a box of wonderful chocolates with a nice note.||Overall, the stay could have been marred by the somewhat disappointing check-in process, as well as little things that irked me about the room and its preparedness. Thankfully, though, Erin really took the time to make us feel valued, redeeming the entire experience....