Extended Stay America Select Suites - Austin - Metro — Hotel in Austin

Almost Nice place actually. A sort of mundanely maybe-better than usual version of "Okay". The kitchens are nice, as is the full fridge, though it's generally drab and dusty all over. A few bigger issues, but all in all very quiet and comfortable. In fact it has a kind of soothing quality that might make it seem nicer than it is? I'm not sure. But I enjoyed my stay regardless.

Extended Stay is typically pretty reasonable for the amenities, but this trip ended up being dramatically overpriced @ the 6th Street Location due to a technical issue concerning the weekly/daily booking rate difference and I'm a tad (a lot) bitter about it. I've transferred over to Metro on Highway 290, and if the discussion about reimbursement that I'm having at checkout doesn't go well then my rating may well go down a star.

Staff was great, quiet; never bothered us and were extremely reasonable when we had to suddenly register a visitor, as well as being super sweet to my dog. Booking pets was also easy, and not too terribly priced. Got the 10lb Chihuahua and the 80lb Pitbull both in the room with no glitches. Actually I might rate the individual staff members higher than the establishment itself if there were a way to do that.

On the other hand, it's possible that the admittedly friendly and accommodating staff aren't very diligent about upkeep. Found random bits of various druggy-type refuse and leftovers in tiny amounts all around the room from God-Knows-how-long-ago; So they obviously don't really clean. If it's under or behind the furniture, out of easy arm's length, or not within the normal line of sight, it's probably kinda gross. Not really gross, but just... just a tad more gross than you really want.

Oh, the continental breakfast is a lie, by the way. Like, a straight up lie. Maybe not literally, but they seriously juat give you a packet of instant oatmeal with a bowl, plus there's coffee and cereal. It's extremely fortunate that this place makes it easy to store and cook your own groceries. Then again, I love to cook and I'm good at it. Not everybody is.

At the end of the review I give a 3 instead of a 2, despite the glaring issues. The fact is that it was always a nice comfortable place to come back to at the end of a busy night or a productive day, and my overall impression is that I enjoyed being here. When I can honestly say that I had a good time, I don't feel right giving too poor of a review even if it's not the nicest place in the world and their booking system error swindled a third of my last paycheck. I don't have a lot of money to throw around, and Extended Stay is usually a good deal for the price. Provided my concerns are addressed to my satisfaction, I'd be happy to...

I absolutely hate putting negative reviews but oh man, its necessary. Honestly, the only thing nice about my stay at this hotel was the employee at the front desk who helped us out. The fact that there were no accommodations for the price was pretty bad. No "grab and go breakfast" or any breakfast for that matter, no pool, no anything, really. Then when we got up to our hotel room, we found blood on the window curtain. The super nice employee at the front desk changed us to a different room, but when we got there, we were hit with a heavy smoke smell we couldn't get rid of no matter how much deodorizer or perfume we tried. The refrigerator door opened the wrong way so we had to get out of the way before it was opened. The toilet was detached from the floor so we had to be careful using it. The showerhead was not properly screwed on, it sprayed from the base of it before we tightened it to stop. There was nothing but one bar of soap provided, so we had to go to a shop to pick up the basics. If this isn't something commonly provided, then that's on me for expecting it. When we asked for extra pillows, we were told that they had absolutely no extra pillows--only the ones provided in the room. The furniture was terrible. I'm not trying to be harsh here but the drawers were missing a front panel, so it was just an open hole. One of the side lamps with an outlet shorted out my brand-new phone charger. And when me and my husband sat at the end of the bed while watching TV, the whole thing almost flipped over from the opposite end. Now, I might be a little spoiled here but the way this company presents itself in advertisement, I thought there would be the little amenities and toiletries. No coffee maker/tea in sight, even in the lobby. We had to request for our room keys to be fixed every day of our stay because they stopped working repeatedly. The only reason I did not cancel and book elsewhere is because nothing would equal the price in such short notice as the day of.

The friendliest was our initial front desk employee, but we did see two or three other people and they weren't the friendliest. I don't put the blame on them though--as it seems like a terrible location when it comes to customer types and apparently a terrible company that does not provide their employees with the necessary factors for customer...

Update: so if you’re following the saga… Diane lied to BBB and then when I called her on it, she disconnected her phone number. Another Lubbock number called me yesterday and let it ring once and hung up. Tried returning the call but the voicemail is full. This has been one of the most outrageous customer experiences of my entire life.

Another update: The hotel lied to the better business bureau and said they called me and I never called them back. Diane called at 1208 and I returned the called back at 1229. I called back 6 additional times with no return call before she called back and said to stop calling. She assured me I’d hear from Calvin miller. Spoiler alert, I have not. This organization is criminal. Avoid at all costs

This place is a nightmare. To start, the building looks abandoned and the parking lot is filled with sketchy people. The place stinks on the inside. They didn’t have the room size I booked so we were going to try to make one bed work for three people. On entering the room we found bloody boogers smeared on the walls and dirty bandaids over the fire alarm. My kids and I did not feel safe and we immediately called Expedia who contacted the property. I was notified that I could leave and I would receive a full refund in 10-14 days. It’s been 30 and still no refund. I have called 6 times and every time I am told the manager, courtlind, will call me back. They have not called me back and the front desk is now abusive and aggressive towards me when I call. Avoid this place like the plague because you might get the plague if you stay here

Update: cortland still never returned my call. Truly a terrible person. A terrible establishment. Save yourself , do not ever go here.

Update: Diane called me one day and I immediately returned her call. Every day… for 2 weeks. She finally just called me back and said “I don’t remember why I called you. You didn’t answer. I also don’t want to know. I’m referring you to someone else who’s number I don’t know and won’t give you” so they continue to do nothing to help me. 3 months of trying to get a refund. I’ve spent countless hours. Submitted a claim to my bank. Filed with the BBB. This company is horrific and filled with the worst kind of people. Avoid...