Hyannis Harbor Hotel — Hotel in Barnstable

This was our first visit to Cape Cod. My wife and I chose to stay in Hyannis for the 4th of July weekend (4th-7th) due to it's proximity to the ferry and overall beauty of the town. What was most important to us were the views from our room as well as the overall quality of the room and property.

Hyannis Harbor only had rooms available from the 5th onward, so upon recommendation from the front desk we booked one night (the 4th) at their sister hotel Ocean Street Inn (I will review that stay separately but in summary no complaints there, we received what we expected).

We booked a King Premium poolside room with views of the Pool overlooking the Harbor (Each room tier has their own rates for nightly stays which were increased due to the Holiday). Since we were staying at their sister hotel we were able to leave our bags at the property on the day of check in while we explored Martha's Vineyard. Upon returning to the Hotel that afternoon we officially checked in and received our room key, unfortunately the room was overlooking the PARKING LOT and not the poolside and Harbor as indicated. When contacting the front desk concerning this we were told "Sorry, we overbooked" and that they could move us into the room type we booked on the following day. We were only staying for 3 nights and mind you had already moved once from their sister hotel to Hyannis Harbor so the thought of once again gathering our bags and moving rooms for such a short stay was not the relaxed vibe we were looking for. We let them know we were not interested in moving once again. After a brief hold we were informed that our charges would be adjusted to the rate for the room type we received.

Why this is a disappointment: The view from the room was one of the main criteria for us in choosing our stay, If we wanted a sub-par view we had many more options to choose from in the area and most likely would have chosen another property with more amenities, etc.. We value our money and the time we get to spend away together and expect to receive what we pay for, and if this cannot be delivered for whatever reason, we expect the hosting establishment to acknowledge that they have not lived up to their end of the agreement and show recognition in some manner other than adjusting the rate to that of the room we actually received (which is a no-brainer, why would I pay a higher rate for a room I was not staying in). There are MANY things a hotel can do to express their appreciation for customers choosing their establishment, particularly when they have not provided what you initially agreed upon and paid for. It's those little considerations that make the difference in repeat visits and recommendations to family and friends.

The room itself: Standard room you would find and any of the larger franchise hotels. King with Sofa Sleeper. Room was Clean, shower and bathroom were nice and spacious, Bed was comfy.

Nitpick: There was a red stain on our comforter (not sure if it was blood or perhaps wine spilt at a previous time) but did need to request a new comforter because.... you never know. And on one of the complimentary robes there was a stain on the inside which overall.. we are just particular when sheets, towels or robes don't...

First, I selected this hotel because it was right across the street from the harbor, and I wanted the water views. I called the hotel to ask for the harbor view specifically. I even told the customer service representative I'm coming for my birthday.||We checked in late! After settling in, we went to get something to eat. Although it's summertime and a high travel season, most of the restaurants within a 2 to 5-mile radius close at 9 pm! Even if the restaurants advertise, they stay open until 9:30 pm or 10:00 pm. We drove around for almost 30 minutes and found a Mexican restaurant, but the food wasn't that good!||Although the hotel and room were nice and clean, the Premium room we stayed in WAS NOT overlooking the harbor; it was a small side view of the harbor. I was told all of the rooms facing the harbor were taken. ||This was problematic for multiple reasons. I selected this hotel for the harbor view! Upon check-in, I was told the hotel only had a few Harbor view rooms. Those rooms were not available! My sole reason for selecting this hotel was for the harbor view, and I told the representative when I called and placed a deposit on the room! Next, the bathroom fan ran constantly even when all the switches were turned off! I didn't realize it until that night, while I was trying to sleep, and kept hearing noise! ||I called the front office about the noise. They sent an engineer who tried to fix it, but he couldn't. I asked to speak to a manager. None were on duty! I spoke with a front desk representative while talking the call disconnected. She never called me back. I waited by the phone, and after a few minutes I called her back. She told me she sent an email to the manager about my experience. I asked if the hotel could provide some kind of concession for our inconvenience of the noisy fan. I also asked if they could deduct from the cost of the room or give a comp for a meal at one of the local restaurants, anything? She offered me to move to another room. It was further away from the harbor with a view over the parking lot!!! I turned it down, and nothing else was done! ||A survey was sent via email after we returned home. I completed the survey and sent a letter expressing my concern and displeasure with my stay. Two weeks after my return home, I still have not heard from the hotel manager or any other representative from this hotel. ||In addition, we were on a week-long road trip. We stayed in multiple hotels. The Hyannis Harbor Hotel was the most expensive hotel. The bed was not comfortable for me at all! My back ached both mornings when I woke up! With the fan running all day and night and the uncomfortable mattress, I didn't sleep well at all! ||Overall, I was disappointed with my stay at the hotel. It was the most expensive room during our entire trip. And my stay...

Upon arriving, as we booked the Ocean Street location, we were met with what seemed like a motel 6. The outside was horribly kept, there was no one else in the parking lot but a white sprinter van, and there were multiple units with the doors wide open to the public. Once in our actual room, there were ants all over the bathroom, the AC didn’t work, the carpet looked like it hadn’t been swept in ages and there was a literal plastic bag over the carbon monoxide alarm. We called and asked for a room change to the main hotel and they were accommodating. The front desk worker, Kemisha was one of the most unhelpful people. After expressing our safety and cleanliness concerns she completely disregarded us and told us that “other people weren’t there yet.” You’re telling me no one else was checked into that motel? For good reason I guess.. We were met with the upgrade price to the main hotel, which we expected, but it ended up being almost triple our original room, for just the “difference” price. Also what wasn’t disclosed ANYWHERE when booking was an additional $50-100 amenities fee per night?? Which, after seeing that the pool is literally green and the pool boy sits there on his phone, and can’t even bother to get guests towels and says “you can grab them behind me” while he sits on his phone … not sure what that fee is really going to. We then went to our new room where we were met with, yet again, ANTS all over the bathroom. We called the front desk (which by the way off by one number from the rooms to the website so the room phone doesnt actually call the front desk, it’s a dial tone) and they sent someone with a (broken) ant killer tub and a paper cup and they poured the (toxic) ant killer into the corners of our room and bathroom, rather than switching our rooms. When we tried to open the bathroom window to let out some of the toxic smell we were unable. Then, in the morning, we woke up to a literal ant infestation in the bathroom, carpet and in our personal belongings. we called back and they finally agreed to switch our room. They needed to move our luggage as we had the ferry to catch and we were told they would call & let us know when our room was ready, but we had to call back 8 hours later to confirm we had a place to stay. Upon checking out, there was no manager on duty to speak to and we STILL weren’t able to get an itemized printed out receipt for our stay, after we had initially asked for one from the room change and random upgrade fees, they said it would be available upon check out but they weren’t able to close it out. Worst hotel experience ever. Ruined my best friends bachelorette weekend and our first time ever in the cape. Truly the worst customer service and I expect a full refund for...