I recently went to Clearwater beach with my wife and in-laws. We checked into the Castaway's on a Sunday. The property owner/manager basically called my father-in-law an idiot within the first five minutes we were there, telling him he knew nothing of motel/hotel management. He worked in that field for 17 years on a regional level. We walked into the room and were happy that it was a clean, nice room. We then noticed a list of 21 rules on the wall, with an additional 5 rules on the fridge. Said rules included quiet time from 10pm-9am, but the pool opens at 8am. No guests after 10pm. You must wash your own dishes or be charged $35 for him to do it. || Towel exchange is every day from 10am-1pm, but he was never there to do it. We used the same two towels the last 5 days we were there. Guest laundry time is 3pm-7pm, but he usually left his laundry in the machines during that time. He also spent upwards of an hour talking to a European couple DIRECTLY outside of my in-laws door at 11pm. So much for quiet time. || One night he knocked on our door at 10:30pm asking if he could install a hair dryer in the bathroom. My wife was in her nightgown and I felt that was something that could have been and SHOULD have been done at a reasonable hour. The rules were not consistent in either of our rooms.|| The owner is Polish, and treated the European guests like gold, while he acted like he couldn't wait for us to just go away. I don't know how things go in Poland, but in AMERICA, we normally like to provide good hospitality to our guests to keep them coming back. Needless to say, we sit here this evening searching other Clearwater Beach hotels for next...
Read moreAfter 45 days on the road from MD, we had stayed in many hotels and motels. What a blessing to find Castaways! We planned to stay 5 nights, wound up staying 8 nights. The owner is a lovely Polish grandmother named Teresa who has operated this motel for 14 years. There are only 6 or 7 units in this little motel. Our unit was actually a 2 room and bath apartment. It was immaculately clean, had great A/C, superb quality beds and linens, great water pressure in the shower, full kitchen, small pool right outside our door, and beautiful Clearwater Beach just over 2 blocks from our door. Teresa is a doll. Everything was great until our next to last night when the 4 one night guests in the room next to us arrived from celebrating a birthday at 1 AM and began singing, laughing and yelling so loud that we could not sleep. A few minutes later we heard Teresa knocking on their door asking them politely to stop the noise and go to sleep. They refused and the four of them began shouting abusively at this fine lady telling her they were celebrating a birthday and would continue as long as they wanted. Fortunately, the police arrived shortly and put an end to the circus and the four loud guests were gone shortly before 2 AM and we and the other guests at Castaways were able to go back to sleep. I hope that Teresa did not refund a penny to these folks. For the upset they caused her, us and the other guests, they should have...
Read moreYes we did it again, the third time. Sometimes i can´t understand the review of other guests, sure it is no 5 star hotel and thats the reason why we come again. it´s very personal and friendly and robert is a great host, but you have to tell him if something goes wrong, and he will do his best to change it. of course you have to clean your dishes and oh my lord you have to make your bed every morning and no james will bring you the morning coffee, sometimes i´m my own james for my wife and me. At least, i guess we are the EUROPEAN couple robert treated us like gold, sorry about that guys, but i think because we treat the owner not as a buttler. So, i hope my grammatics weren´t to bad and forgive me for that. And we will come again, afraid not 2012, because we will see east canada. Best wishes to all from the couple from AUSTRIA and enjoy...
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