Sandcastle Arcade Bar & Grill — Restaurant in Clearwater

Went there for dinner tonight 7/15 with my family for the first time and we will never be back. I always like to go local when my husband and I go places, and I’m disappointed that I picked this restaurant. We got there and asked for inside and as we passed about 10-12 empty tables we got sat by the bathroom. Now I have been a server for years and understand section but literally right across from the bathroom and the only one back there. We were sitting for a decent amount of time when I server (don’t even know her name because she never told us) appeared from the bathroom. I was very awkward. We ordered our drinks, which she returned quickly with, then ordered appetizers. Coconut shrimp (which was definitely frozen Sysco garbage) and pretzels (very good and the only reason I gave it a 2). After we received our appetizers and pretty much ate them all our server appeared again to take our order. I ordered a Grilled Mahi sandwich (because I didn’t want everything the other one came with) daughter and husband ordered burgers. Food came and mine was the other mahi sandwich blackened and the server told me that’s what she put in the computer but the kitchen always puts that on the sandwich. I said oh and took off what was on there and ate it. I was not happy but I was so hungry I didn’t care. Finished the meal got the check and guess what was on the check... the more expensive mahi sandwich that I didn’t order! It was only $1 but it’s the principle. As being in the industry and a server I felt that was sketchy as hell!! For that reason exactly is why we will never return. Shame on the server for pretty much telling me that the kitchen messed. I wish I knew her name so the owner would hopefully handle it properly. It’s a shame because they have a beyond...

I wish I could leave zero stars. Not sure what was worse the food or the service. I’d have to go with the service I guess. Once we were seated it took 5-10 minutes for a server to greet us. The server a heavier set blonde with extremely long hair ( Alicia) clearly had other important things to be doing. Went without a drink refill for the entire meal. Finally couldn’t take it anymore so went to the bar to get one. Then we were done and waited forever for the check to come so we could enjoy our evening. I have my card out on the table ready to pay and Alicia just drops off the check and quickly walks away ( back to the host stand to get back to her phone. Finally after what seemed like an eternity she came back to accept the payment. When she brought the check back she didn’t say anything no “ have a good night” or “come back and see us” didn’t ask if we needed boxes for all the uneaten food. Good news is we did not need boxes because the food was extremely underwhelming. The Mahi fish sandwich was a great way to ruin a piece of fish. Everything that was going on around the piece of fish was just wrong. The Caesar that we asked Alicia to bring before the entrees ( yea that didn’t get accommodated) was warm to hot. Caesars should be cold. The best way to describe the pizza......go get a half cup of all purpose flour from the kitchen and shove it in your face. Sauce may have been good but couldn’t tell because of all the flour on the bad dough. As if the service and food weren’t bad enough this morning when I woke up I paid the ultimate price for eating at CKs if ya catch my drift 😉 We...

We walked in around 1230/1pm and noticed nobody was in there, which we thought was kind of weird because it was so crowded outside. I ordered the shrimp and bacon tacos-no pico de gallo, no lettuce, my boyfriend ordered the blackened grouper sandwich. For an appetizer we ordered the calamari. Calamari comes with no lemon and has marinara sauce and not cocktail sauce, didn’t even have much flavor besides fried crunchiness. I get my tacos and there was no cilantro, like, or sour cream (which was listed it comes with) and some weird pink sauce in it with bacon bits, and cold shredded cheese (which I thought bacon-like fresh cooked and chopped or wrapped around the shrimp but whatever) I try it- and the sauce was terrible. No idea What it was, but it wasn’t even supposed to come on it. It was also slathered on my boyfriend’s sandwich (which it was supposed to be) he seemed to think it was ok. His was supposed to be with pineapple and pico de gallo but was a cucumber and pineapple weird chop thing. I asked the waitress what the sauce was , she stated their “BC sauce” but told her it wasn’t in the description and it was so gross. She offered to have them remake it or order something else, I politely declined. His sandwich was soggy but he said it was ok, however the food was not impressive at all especially for such a crowded congested spot of Clearwater. Aside from that the toilet paper roll holder in the women’s bathroom fell completely off the wall…

Don’t even post descriptions of food if you’re not serving what you’re selling, and that sauce yuck!

10/10...