Homewood Suites by Hilton Columbus Easton — Hotel in Columbus

This Homewood Suites (which shares the staff and structure with a Hilton Garden Inn) is relatively new construction, and the rooms themselves are my favorite in the area for extended stays. I love having the (somewhat) complete kitchen, which gives me the ability to store frozen foods and cook in a skillet. The location is very convenient to all of the Easton shopping; however, the placement of the property does require entry into the parking lot from inconvenient traffic directions.||The hotel staff are typically quite friendly; however, it is my distinct impression that they really do not have their act together as far as hotel management. During my most recent (2-week) stay: I began the stay with almost fully depleted paper towels and toilet paper, with no spares for either provided in the room. The conditioner was completely empty, and the shampoo ran out within a couple of days. It is my standard practice to purchase a new skillet when I begin a stay (kitchenware in hotels is always cheaply made and abused), but I also had to get a spatula this time. There were an abundance of forks, but only one spoon, and a single tall wine glass that didn't fit in any of the cabinets. Most other hotels also include an extra blanket and pillow in the closet, but I don't think I've ever seen any here.||On the second morning I received a check-out email, even though my reservation was for two full weeks -- had to call the desk and fix that. ||One day, I came back to my room to find a hospitality letter left on the table -- which was clearly meant for some other person in some other room. The letter did tell me that the hotel performs room service on Thursdays; other than delivery of the letter, I never saw any indication that anyone came in my room - there certainly was never any service performed. Most of the consumables were empty or already gone very early in my stay.||On Saturday morning at 5:30 am, the fire alarm went off. A hotel full of guests piled into the lobby and covered area, as it was also pouring rain outside! I think the guests were more composed than the employees, who were frantically running around insisting it was not their fault. The fire department finally showed up, the alarm got turned off, and we were dismissed to our rooms with a "false alarm". The following Wednesday AND Friday mornings at 6:00 am the fire alarm went off AGAIN (however this time it seems they figured out how to silence it quickly -- but that doesn't really remove the early disruption of sleep.)||I've stayed in several different rooms at this property, and they all seem to have some weird electrical wiring design with the lighting -- it can take some experimentation to figure out how to successfully turn on some lights, so don't give up too early. In my latest room, it took me some time to figure out that the thermostats were reversed -- each one controlled the air unit in the opposite room. This made for some very strange and unproductive behavior from the A/C units.||I consider many of the things I'm pointing out here to be standard, daily basics for hotels. Sure, I could be a person who calls the desk every day to remind them of the things that ought to be available in my room -- but I don't want to have keep nagging the staff to be good at their job. That is more annoying to me than having to do their job for them. Hopefully, some time and experience will sort out some of the things that could be easily solved with some practical staff training and adherence...

This was the worst hotel experience I've had in a long time. This was my second stay here, but it was so much better 18 months ago. Now it seems that no one cares. This place is a filthy sticky mess. ||First I would give 5 starts to the front desk staff. The night audit guy did everything he could within his power to make my stay as good as it could be. Same wit the 60 something lady on days over the weekend. I can't recall their names, and apparently name tags aren't required at this Hilton property but they deserve some credit for trying their best with what they we're given.||Now for the bad, and there is plenty. This place is filthy and unsanitary. Hilton needs to send someone from corporate to this hotel which is operated by Middletown Hotel Management. 48 Million Dollars to build and this place is not unlike a 20 year old Super 8 or Motel 6.||First off, the snack area in the lobby is empty. Hardly anything available to purchase, and no beer and wine available like there was during my first stay. No Water offered at check-in as a HHonors member. Everything here is sticky. The hall outside the elevator bank was sticky. Inside the elevator was sticky and disgusting. The halls are being mopped with dirty mop heads which we witnesses one day while leaving the property for the day. The lobby smelled like a dirty mop. The elevators contain months worth of finger prints. No one is cleaning the elevator buttons.||Inside the room, dirty finger prints and dirty water stains on the inside of the entry door and bathroom door. The floor was sticky from where something was spilled by a previous guest. The floor had not been swept or mopped. The tub contained short black hairs from a previous guest. The commode had someones posterior sweat mark on it. The bathroom floor had not been swept. The carpet in the room was disgusting and obviously is not shampooed with any regular cadence.||The kitchenette was missing more then half of it's cookware and utensils based on what is stocked at other Homewood Suites I've stayed in.||There were only 2 sets of towels, and there were none available at the front desk or in laundry, so I had to hunt the halls for a housekeeper to bum a couple of towels.||The breakfast room on a Saturday morning displayed guests standing around waiting for food to be refilled and post-it notes from staff who apparently is calling the shots on what cups can be used for hot or cold drinks. At 8AM. there were no potatoes, some very runny oatmeal, no protein available, and no muffins. What was available were waffles, toast, hardboiled eggs, and drinks. Bright Green Bananas, very little cereal, in the dispensers, and no breakfast attendant to be found.||Someone here doesn't care. Maybe it's the GM. Maybe it's housekeeping, but this starts at the top with whoever is managing this place. Training and standards need to be followed and there clearly aren't any in place here. Maybe Hilton should let someone takeover that cares about the guest experience when you're spending a couple hundred dollars a night to stay somewhere. This was more like a $60 per...

This was the worst hotel experience I've had in a long time. This was my second stay here, but it was so much better 18 months ago. Now it seems that no one cares. This place is a filthy sticky mess. ||First I would give 5 starts to the front desk staff. The night audit guy did everything he could within his power to make my stay as good as it could be. Same wit the 60 something lady on days over the weekend. I can't recall their names, and apparently name tags aren't required at this Hilton property but they deserve some credit for trying their best with what they we're given.||Now for the bad, and there is plenty. This place is filthy and unsanitary. Hilton needs to send someone from corporate to this hotel which is operated by Middletown Hotel Management. 48 Million Dollars to build and this place is not unlike a 20 year old Super 8 or Motel 6.||First off, the snack area in the lobby is empty. Hardly anything available to purchase, and no beer and wine available like there was during my first stay. No Water offered at check-in as a HHonors member. Everything here is sticky. The hall outside the elevator bank was sticky. Inside the elevator was sticky and disgusting. The halls are being mopped with dirty mop heads which we witnesses one day while leaving the property for the day. The lobby smelled like a dirty mop. The elevators contain months worth of finger prints. No one is cleaning the elevator buttons.||Inside the room, dirty finger prints and dirty water stains on the inside of the entry door and bathroom door. The floor was sticky from where something was spilled by a previous guest. The floor had not been swept or mopped. The tub contained short black hairs from a previous guest. The commode had someones posterior sweat mark on it. The bathroom floor had not been swept. The carpet in the room was disgusting and obviously is not shampooed with any regular cadence.||The kitchenette was missing more then half of it's cookware and utensils based on what is stocked at other Homewood Suites I've stayed in.||There were only 2 sets of towels, and there were none available at the front desk or in laundry, so I had to hunt the halls for a housekeeper to bum a couple of towels.||The breakfast room on a Saturday morning displayed guests standing around waiting for food to be refilled and post-it notes from staff who apparently is calling the shots on what cups can be used for hot or cold drinks. At 8AM. there were no potatoes, some very runny oatmeal, no protein available, and no muffins. What was available were waffles, toast, hardboiled eggs, and drinks. Bright Green Bananas, very little cereal, in the dispensers, and no breakfast attendant to be found.||Someone here doesn't care. Maybe it's the GM. Maybe it's housekeeping, but this starts at the top with whoever is managing this place. Training and standards need to be followed and there clearly aren't any in place here. Maybe Hilton should let someone takeover that cares about the guest experience when you're spending a couple hundred dollars a night to stay somewhere. This was more like a $60 per...