Best Buy — Local services in Columbus

I ordered a dishwasher and oven online on September 19th and scheduled delivery and installation for October 31st. I promptly received and email confirming this. A few days later I went online to check something on my order and noticed that it looked as though the delivery and installation wasn’t scheduled. I called their support line to confirm that we were still on schedule for delivery only to find out that they had removed it from the schedule because the oven was back ordered. The representative assured me that they were receiving a new shipment on November 3rd and that they would hold one back for me so it could be delivered on November 7th. I promptly received an email confirming the date.

Well today is November 7th. Having heard nothing about when I should expect them to arrive I checked my order online. Once again it looked as though the delivery wasn’t scheduled. I called the support line again and spoke to Natalie and explained that I was expecting the delivery today and I wanted it today. She put on hold for an HOUR AND A HALF without checking in to let me know she was still working on the issue. By I held on that long because I figured that she was doing whatever she needed to do to get me my order. What she was actually doing was leaving me on hold in the hopes that I would just go away and become someone else’s problem. I didn’t go away, but after the long wait I was disconnected. Quite aggravated at this point, I called back again. I didn’t catch the name of the person I spoke with, but she very politely told me that there was no way I could get my order today. She offered to reschedule and compensate for my trouble. Then I find out that the soonest I could get it was DECEMBER 29TH. At that point I was beyond words and told her to cancel the order because I was taking my business elsewhere.

I know that there is a lot going on in the world and I am not unreasonable. If they would have contacted me to let me know that we needed to reschedule I would have been willing to work with them. However, they made no effort either time to let me know there was an issue. And since my order was languishing out there without my knowledge it appears that other orders were scheduled around mine. This was a monumental failure on the part of Best Buy I have purchased all of my appliances from them as well as a couple of TVs. But if they have now taken up the practice of abandoning orders, then my previous purchase from them has...

I’m writing this review after trying to resolve an issue for over 4 months with no proper help from either Best Buy or Citi Bank.

I initially purchased an iPad Pro Max from Best Buy, and later realized at the store that it was WiFi-only, not WiFi + Cellular (which I actually needed). I immediately returned the unopened iPad and exchanged it for the correct WiFi + Cellular model. However, we never received the Best Buy Citi credit card they said was issued during the purchase.

This raised serious concerns about potential misuse or identity theft, so we went back to the store after two months and informed them. Unfortunately, no action was taken, and we were only told to “call Citi Bank.” No one in-store took responsibility or followed up.

Then, we returned the correct iPad as well (within the return period) with a screen protector still on it. While the iPad amount was refunded, they did not refund the cost of the screen protector. Again, we called Best Buy customer service multiple times, and all we kept hearing was, “Talk to Citi Bank.”

Citi Bank, on the other hand, says they never received any information or proper communication from Best Buy, and they couldn’t resolve anything from their side either.

Meanwhile, our credit score kept getting hit every month because of this unresolved credit card issue. We never activated a card. We never received one. And yet, Best Buy continues to run our credit and acknowledges it was their mistake — but no one is doing anything to fix it.

We’ve visited the store twice, spent hours on calls, explained everything multiple times — but still zero help.

I understand that mistakes happen, but no accountability, no follow-up, and no real support from a company like Best Buy is unacceptable — especially when it affects a customer’s credit and financial reputation.

If someone from Best Buy is reading this: Please escalate this case to someone who can take real action. We are completely exhausted and feel helpless. Any genuine suggestions or support from others who’ve experienced similar situations would also be...

BEWARE! ALWAYS CHECK WHATEVER YOU'RE BUYING FROM THIS STORE.

On January 24th, 2025, I bought a Galaxy S24 Ultra (a $1000 phone) "Brand New," NOT "Open-box" for a close family member, and had them go pick it up. When he went to pick it up, he heard the employee who handed him the phone ask the other employee who went to take the phone from the warehouse: "Why is the box open?"

The family member still took the phone and saw that it was not properly sealed and went on his way. But halfway home, he opened the box and saw that the screen was flickering and the top right corner had a dark spot of dead pixels.

He immediately told me, and I told them to bring it back to BestBuy. They will help sort this no issue, I've been a long time customer of and they never failed me once.

When he went there and tried his best to explain the situation (his English is not the best), they didn't exchange the phone. He called me to help explain better, which I did. I told them everything.

While they were checking the phone, they saw that the IMEI on the box wasn't matching the IMEI of the actual phone. And I told them it was the exact same phone they gave him that he brought back. They went back to "investigate," then came back saying that they wouldn't exchange it.

I went to another BestBuy to explain the situation, they said this store should be the one exchanging it since it was where I bought it from. But they gave me the store number for this location and advised me to call 1-800-BESTBUY number and have the Customer Resolution Team help me.

I call them and had them, explained everything again, and then they opened a case for investigation. They also told me that I could call Samsung and have them check the IMEIs for me.

When I called Samsung and gave both IMEIs, Samsung found out that:

-The IMEI on the box was last active on January 19, 2025. I BOUGHT THE PHONE ON JANUARY 24, 2025.

-And the IMEI of the actual phone was last active on August of 2024! Again, I bought the phone on January 24,...