Downtown Denver Rink Presented by Southwest — Attraction in Denver

Used to be a place I loved going. I’m so sad to say this rink has gotten horrible over the years. I had gone Christmas Eve and New Years Eve and both times the ice was snowy and it gradually became almost tough to move around and skate. I had jokingly asked an employee if they were bringing out the zamboni and he said it hadn’t been used almost all day and the person who was supposed to was absent. The lines were long all day and the few poor employees were not able to manage all the people. On New Years Eve, the place was a mess. It was completely packed, almost 2 hour wait in line and no waiver wristbands were being passed out. The ice was not being supervised by anyone and became very choppy and honestly dangerous. The music was cut off most the night and when it was playing it was often inappropriate and vulgar. It became so packed that they had a ‘temporary 15 minute close’ which became 30+ minutes. As a mountain of skates built up behind the register, other people just began to hand out their skates to those waiting in line. Sorry for the long review but this place needs to be fixed! I’m devastated its gotten this bad, most of the poor employees didn’t even look like they knew what they were doing. long lines completely understaffed very bad ice little management packed to the brim no or...

This place has gone downhill over the years. I was there this morning, Christmas Day. Ice was not in great shape; was "soft". Employee was arguing with a guest when I got there for hopping the fence because the entrance is hard to find and has been moved from where it was for at least the past 8 years. Employee was threatening not to give him a liability waiver wristband, though the guest was very apologetic. I left the ice when they started playing hip-hop holiday music that had the n-word in it. When I went to the skate rental booth to tell them, there were three young employees working inside. When I ask, "Is everyone here okay with the Christmas music playing that has the n-word in it?" They all just looked at me stone-faced, not saying a word, while one employee changed the music. Her new choice was "Baby Shark" which was a passive play of the opposite extreme and appeared intentional to annoy guests. Imagine they don't have an ASCAP or SESAC license to stream or play any of the songs to public. I write this for Denver Partnership so they know how things are. Just a bad vibe about the place this year. I will...

I’ve been to this rink many times over the season and I’ve never had an issue. But today I’ve had an encounter with someone called Julie. I was on the rink and I was targeted by her for using a ice skating walker, she stated I needed to pay extra for it which I was fine by that I handed over my credit card and asked for a receipt in which she said she couldn’t give me one and threw my card back at me and yanked the walker away from me half way in the rink. I got off the ice and went straight to the booth, in which I spoke to the manger and he didn’t seem to have an issue with me using a walker, I explained to him the issue and that I was willing to pay for it but that no one had explained to me that I had to. He then stated that I didn’t have to and that he would talk to Julie, pulling Julie off the ice and having a word with her, I was able to continue my skating. It seems like Julie is an actual issue, harassing skaters and being disrespectful as it was seemingly targeted towards some...