Clarion Hotel & Conference Center North Atlanta — Hotel in Doraville

I hate it when I have to write reviews like this for businesses because I understand the level of work it truly goes into running and managing a business, but when it comes to hospitality there is a certain level of integrity and respect you must uphold for ALL people. I reserved a room through Priceline for a night stay at the Clarion hotel. About two hours later I received a call from family of an unexpected emergency to attend to and had to cancel my reservation last minute. First red flag was no one being at the front desk to attend to guests coming in. 2nd red flag, When I finally got ahold of an associate he told me to call Priceline to conduct the cancellation. Priceline eventually had to have the hotel approval to continue with the process. The Priceline associate began to call clarion and at this time there were no other guests to tend to but me. 2 hotel staff members were at the front and the phone was ringing off the hook and no one was answering the phones but they decided to feel as if there conversations in another language than English about non work related things were most important than paying attention to my needs. The Priceline associate then said she could not get ahold of the hotel and I then had to direct there attentions to me in order for them to further do their jobs. The condescending attitudes and gestures were uncalled for since I was pleasantly trying to get there attention but obviously my needs were causing them to be annoyed and extremely rude in there responses to me. The Priceline associate tried calling again and the phone continued to ring until I had to direct them again. Marr, the hotel associate finally answered the phone and responded to the Priceline worker to cancel the reservation but In a very rude stern manner. I was so confused at his attitude and ignorance in ignoring me the first few times I tried to get all of there attention. I have never felt so disrespected, and neglected as a customer. This establishment is borderline ghetto and I can see why now the ratings for this hotel establishment are extremely low. These people could careless for people and that is the opposite of how it should be working in hospitality. I recommend no one stay here and prayerfully this business will become something more vital for the community other than being filled with people who carry no class...

This hotel was awful. It wasn’t even worth one star. I am not from this area, so I picked a hotel that I thought would be safe and fine for me to stay at while I saw a concert. From the first moment I arrived, I saw things that were an issue. There was blood on the carpet in the hallways, a roach blunt on the counter in the front lobby, and my room smelled very strongly of smoke. I have asthma, so my throat started to close up and my eyes became red and puffy. My girlfriend and I came back from our concert, grabbed our things and went to check out. I was already starting to cough again, so I went to the car and my girlfriend went to the front desk to talk to the employee. She asked if we could have a full refund, as the online site said “ no smoking” and the smell in the hotel and room was not from a couple of people smoking in it every now and then, but repeated smoking on a regular basis. I imagine that the smell has soaked into the walls and carpets. Not to mention they clearly didn’t have an issue with it, if the employees were smoking themselves. Keep in mind that my girlfriend and I had only used the bathroom, one or two hand towels, and set our bags on. We did not undo the bed, or messy anything else up. The front desk lady was extremely rude and smart-mouthed to my girlfriend. She said to contact our third party, but would not help us. This was an big issue involving my health, and they will not give me a refund still. We were able to find a much nicer hotel, that actually upheld their rules and kept their hotel nice and clean. Highly recommend the Country Inn Raddison Hotel. If I do not get my deposit, or a full refund back, I will definitely be involving my family’s lawyer—as they have not cared about my health, or have the standards that they advertise. On top of the smoke, blood stained carpets in the hall, and the rude employee, the pool was also closed down and the elevator was very questionable.

For anyone wondering, I’m not usually someone to write a review on something. I don’t have the energy to as I’m just a lazy person. However, this was absolutely awful and I do NOT want someone getting into the same situation. Especially with a health issue. Spend the extra money somewhere else, it’s awful service and an...

Do not recommend. Staff lacks professionalism. Checked in and the night auditor had very loud christian music but at the same time welcomed me saying all the stuff Hotel did not provide. No Breakfast, no business center, no pool and check out must be before 11 am or I will be charged. Gave me poor directions to get to the elevator I was lost due to had to walk in between buildings and abandoned pool to get to the other building. I started feeling not safe. The halls, doors, carpet were dirty. Is the type of hotel that rents weekly, and take a copy of your ID to have it on their records. The elevator stinks and the room too, they where not cleaned properly. I checked in around 6am do to I was driving across state and at that time could not find another hotel to walk away. The rooms don't even have a phone, safe, blower, iron nothing. Only stained furnitures, T.V. And mini fridge and microwave. The bed doesn’t even have bed skirts just plain box spring. Their guests is the type of people you feel like walking into a bad neighborhood. No cameras and lots of signs they are not responsible for items damage or lost in your vehicle. My room was not cleaned although my reservation was Friday to Sunday. Checked in Saturday morning and left Saturday afternoon as soon as my other new hotel room was ready. Before I left I wanted to provide feed back and when asked if a manager was available, the male front desk said no, they will be here Monday and turned his sight like if he was busy and I was interrupting him. No questions asked if everything was ok, or how could he help. Pictures on the website are not the reality of the hotel, nor rooms. Stay away. Is not worth it staying in a hotel that is not clean, staff is rude, and you will fear for...