Mattress Firm Grove City Outlet Center — Hotel in Jackson Township

Don’t expect your delivery at the Grove City, Ohio location.

Was told bed would be delivered between 6:45pm and 8:45 pm. It’s 11:30 pm and no response. Should have know when someone called the store while I was purchasing with the same problem. Always a joy to work 12 hours expect to come home to a new $2,000 investment and not have it. Wouldn’t have been a big deal but the main reason I went with the purchase is I was promised it would be here today before I left the state for a mini vacation. Even joked with the salesman that maybe I should reconsider after hearing the other customer complaining about not recieveing his investment either. Was reassured though that the product would be delivered quote “ It may be a little late but it will be there just working out some quarks with the new delivery company”. Definitely will be calling tomorrow for a full refund on my drive and take my business to a place that values customers as much as I have to in my place of business.I know I’m just one customer and not going to make a difference but maybe someone else will do the little extra to earn my business where...

Went in because my old mattress had it's time. Started having Back pain, and knew 10 years in a mattress would do it. So I did my research, narrowed it between purple, tulo, and serta.. made it there, and was shown the few that I mentioned but ended up leaving with a better priced, nicer model of their in store/showcased mattresses. I viewed the medium tulo, and it was too hard and felt weird. I've been on a pillow top for as long as I can remember. So went with another! The Sleepy slumber pillow top queen. Was very comfortable in store and i got him and it was quite firmer- which is obvious since no one has used it- that being said the way it was when I got home, was still comfortbale and could tell it comforted well. Cant wait to see how the next month(s) are. 120 day trial period, obviously a change out fee. But knowing it would only cost 80 to 120 to change to a bigger or better mattress (plus difference in $) is a nice line of defense in buying. Went in not wanting to spend over 1000, got it plus a all around protective cover for around 900. Will update after...

This will be my third mattress purchase from this location, the staff is always helpful, professional and does not apply any pressure to make anyone purchase. That is the best part, I hate being pressured into something but I don't want or need. I feel like my case was a little unique, as I went in looking for a very specific type of bed to which they only had a few. I was ultimately able to find a bed that seems to suit my needs, I cannot speak 100% on it until I have a chance to sleep on it but it feels very comfortable in the store. I went during the Memorial Day holiday and received some extra discounts on top of it, the price still seemed a bit steep even after the discounts, but I understand that prices in all Industries are going up for everything from groceries to cars so I cannot complain too much.

I had an overall good experience, like I said the staff was very friendly and professional. I will return again if I need additional bedding...