Hampton Inn Columbus-South — Hotel in Jackson Township

This weekend should have been a memorable celebration for my girlfriend, Terris, marking her 50th birthday in Columbus, Ohio. Instead, our stay at the Hampton Inn on 4017 Jackpot Road, Grove City, was overshadowed by an incident that compels us to call for immediate action and introspection from the hotel management.||||Upon returning to the hotel around 1 AM, ahead of our group, we were confronted with a situation that was both unexpected and unwarranted. The front desk attendant, LeAnne, informed us of the hotel's check-in policy, which necessitated Terris's son's presence. We acknowledged the policy and explained that her son was indeed on his way to the hotel to comply with this requirement. However, LeAnne refused to believe us, treating us as if we were deceitful and had just arrived without any intention of adhering to the policy. Despite our efforts to accommodate her concerns and find a resolution, LeAnne's demeanor remained confrontational and dismissive.||||Terris, seeking to de-escalate the situation, proposed a simple solution: transferring the booking from her son's name to hers. Yet, instead of engaging with this proposal, LeAnne escalated the situation by calling the police—a reaction that was both disproportionate and deeply troubling.||||The involvement of the police only compounded the distress of the situation, with LeAnne making baseless accusations against Terris. This experience highlights a significant failure in customer service, raising concerns about the consistency and application of hotel policies, as well as the professional conduct of its staff.||||We share this account not in search of retribution but to advocate for meaningful change and accountability. The incident at the Hampton Inn in Grove City is a stark reminder of the need for clear, fair policies and the importance of treating all guests with respect and dignity. It is unacceptable for guests to be met with suspicion and hostility, particularly when they are actively trying to comply with hotel requirements.||||Our call to action is for the Hampton Inn and its leadership to address this incident head-on, to reevaluate their training programs, and to ensure their staff is equipped to handle situations with professionalism and empathy. Everyone deserves to be treated with respect, without having to prove their honesty or intentions.||||We urge our community and allies to join us in seeking not just justice for Terris but also systemic improvements that foster a welcoming and discrimination-free environment for all guests.||||#JusticeForTerris #RespectInHospitality...

Never had any problems staying at any Hampton hotel except this one... Stayed at ones all over the state and even out of state. No where could I find an age requirement when booking the room. They really need to do a better job with advertising this. I made the reservation, no problems. Called to confirm a few days prior, no issues. I work full time with early hours so I don't feel safe driving home late after being up for 24 hours. When we got there (Me 18, friend 20, almost 21) were greeted with the most unhelpful and rude front desk lady. Tried to check in and we're denied.We explained our situation and got attitude about every question we asked. Luckily another lady came out and was a little more helpful. At the end of the day, rude staff who stranded two kids four hours from home after I called and made sure we'd be able to check in.

Response for the owner...

Thank you, however YOU are responsible for letting your customers know this. Don't let people under the age requirement book rooms and advertise better that it's 21 and over. I've wasted time and money I cannot get back, along with a concert I missed as I had no where to sleep. I wouldn't be as upset if it was my fault. Educate your staff because when I called I was told if I was 18 I'd be fine. Have also had friends stay there that were only 18, that's actually how I got recommended to stay there. Clearly something is not being...

THE HAMPTON INN ON JACKPOT ST IN GROVE CITY IS A DISGRACE TO HOTELS EVERYWHERE!!!!! In all the hotels I have stayed in, never have I ever had such a terrible experience dealing with the staff. Especially their supervisor Lisa!!! The Hampton Inn staff stated that my group (who were there on business for the Arnold Classic 2015) had numerous noise complaints and lied on a report saying that we damaged the hotel room we were in when we weren't even in the hotel most of the night. They charged us $75.00 to compensate the other attendees without 1)filing an investigation to see where the noise was coming from 2)mentioning anything to us when we checked out an hour early and 3)placing the charge on our credit card after we left hoping that we wouldn't notice. It took me two weeks of talking to their corporate office to finally get their supervisor (who obviously needs to learn how to work on her customer service skills or not be a supervisor at all) to reverse the false transaction put on the card. Let me just give you some advice before you check in to this place. If you are looking to get ripped off, falsely accused of something you didn't do, and have a BULLSHIT supervisor not do her job right, this is place is for you. Otherwise, stay at a different hotel and hopefully you will have a way better experience. You...