Hilton Garden Inn Columbus/Grove City — Hotel in Jackson Township

It was clean and comfortable. Third party made reservations for us and left card number that according to night check on staff with a patronizing permanent grin on her face, was only to hold the room". Made use of debit card after discussion of room was paid for in advance but then decided best to use American Express. Again Ms. "PERMA GRIN" says well we can do that but the total won't be returned to the debit card for 3-5 days ... that's just the policy. Breakdown in communication on our end, our fault. Patronizing, intimidating night staff, I say intimidating secondary to the night time parking lot police... no disrespect meant, may have been security or may have been off duty police with side hustle trying to feed his family (did 26 years of that myself) so all respect for this young man he was just there quietly and then just as quietly walked away. But none the less there. Additionally we had available AARP AND AAA premium memberships that should have provided discount on rates but Ms. PERMA GRIM says no the reservation was made by a third party and NO, THROUGH HER CONDESENDING SMILE, we can't use any discounts. All this was after an 11 hour drive through traffic often 10 mph secondary to major traffic accidents, and thunderstorms with greater than heavy rainfall from the observation point of a veteran trained observer and licensed aircraft pilot, we walk into basically how dare you bring your country white boy back side to our wonderful midwestern city, even if your trip was focused on coming to assist a current member of US military with this person moving about the world in service to our country. Currently South Korea, to help move belongings and other very important parts of life and trust me our thoughts are about "the wonderful midwestern city" has its reputation ruined by CONDESENDING, LOUD MOUTHED, BRASIN, RECTAL SPCHINTERS. SO, HERE'S TO YOU HILTON. THANKS FOR A NIGHT FILLED 'UPPER CRUST'. BULL CHIPS! Have a wonderful day, ... ya'll .. imagine your very best effort at the country drawl, with my Ph.D....

As a frequent business traveler, this was a below average HGI experience. I've stayed here a few times over the past couple of years and each time it gets a little worse. This time my big issues were with the temperature in the gym and the temperature of the hot water. The gym was too hot and the water for my shower was too cold! On Monday of the week I stayed there my co-worker let me know that the gym was really warm. I figured that surely one of the hotel workers would have been in there and reported it and it would have been fixed by Tuesday night. So Tuesday night I go down to the (very small) gym and the thermostat shows that the AC is set to 70 but it's reading 78. I deal with it for about 20 minutes and decide to call it quits. I let them know at the desk and she makes it sound like it's the first they are hearing of it. I can't believe that not a single employee had walked into that gym in 24 hours. They tell me that they'll get maintenance to look at it on Wednesday. Wednesday night, I go back to the gym and it's now up to 80 degrees in there. I don't even bother at this point, so I go back to the desk and ask about the issue. They tell me "oh, yeah the AC repair guy was supposed to come out, but he is running late". So much for that. Then, the next morning, I had no hot water for my shower. My co-worker mentioned that he had that same issue earlier in the week. Finally, they had received a decent bit of snow a couple days before my arrival but didn't appear to do much in terms of getting their lot plowed. There was a ton of snow all over the place and it made walking outside tricky. Their solution was to put a sign on the door as you left that said "Caution parking lot icy". Thanks.... There aren't a ton of choices in the area so I'll likely end up back here again, but hopefully they work on their...

BEST PART OF THE STAY WAS CHECKING OUT A DAY EARLY. THIS HOTEL IS THE WORST I HAVE EVER STAYED IN....WE HAD TO CHECK OUT EARLIER THAN WE SHOULD HAVE, AND THEY REFUSED A REFUND. WE CHECKED OUT AFTER A SERIES OF INCIDENTS...FIRST NO IRONING BOARD, SO WE ASKED FOR ONE AND WAS TOLD THERE WAS ONE THERE. WE ASSURED THEM THERE WAS NOT, SO THE FRONT DESK REP INVADED OUR SPACE AFTER UNPACKING TO "SEARCH OUR ROOM" FOR THE BOARD. FINALLY SAW THAT THERE WAS NONE AND BROUGHT ONE BACK. WE WERE TOLD THE WATER BOTTLES IN THE PANTRY WERE FREE TO GUESTS, BUT WERE CHARGED. WE ALSO STATED THERE WAS A LOUD DRIPPING SOUND IN THE BATHROOM WALL, WHICH HE DISMISSED AS NOTHING. IT WAS ANNOYING. THE WALL PAPER IN THE BATH WAS PEELING. THE ROOM HAD NO OVERHEAD LIGHTING ACCEPT IN THE ENTRYWAY....A TOTAL OF 2 TABLE LIGHTS. ONE AT THE BEDSIDE AND ONE AT THE DESK. THE ROOM IS DARK AND BLAND. BATH WAS WELL LIT BUT THERE WAS NO SPACE AT THE SINK TO PLACE YOUR TOILETRIES. WHEN I WENT TO DRY MY HAIR, THE HAIR DRYER WAS SO DIRTY AND STICKY, IT LITERALLY STUCK TO MY HAND. JUST WHAT YOU WANT AFTER BATHING....IT WAS DISGUSTING. THE WALLS ARE PAPER THIN. THE FOLKS IN THE NEXT ROOM DECIDED TO TURN THEIR TV VOLUME UP AFTER 11PM SO IT WAS BLARING. WE DID COMPLAIN AND THEY TURNED IT DOWN. HOWEVER, DURING THE NIGHT THERE WERE SEXCAPADES HAPPENING, AND AGAIN IN THE MORNING, YOU COULD HEAR THEM IN THE SHOWER. GOOD FOR THEM, BUT WE COULD NOT SLEEP. THAT WAS IT. WE CHECKED OUT THAT MORNING AND THE GAL AT THE DESK WAS NOT APOLOGETIC AT ALL....IN HER CRUMPLED UP TSHIRT (SHOULD HAVE OFFERED OUR ROOM IRONING BOARD TO HER) SHE REFUSED TO REFUND ANYTHING. DO NOT STAY AT THIS HOTEL. IT MADE SUCH A DISGUSTING IMPRESSION ON US THAT WE DO NOT INTEND TO STAY AT ANY GARDEN HILTON EVER AGAIN. WE ARE NOT SNOBS. WE JUST EXPECT OUR SERVICE TO BE WHAT WE PAY FOR. WE WORK HARD...