Dairy Queen Grill & Chill — Restaurant in Jackson Township

Subject: $110 Worth of Cold Chicken, Zero Common Sense – Thanks, DQ Grove City!

Dear Dairy Queen Grove City,

Just wanted to send a heartfelt thank you for the unforgettable Saturday night experience you provided around 10 PM. I say "unforgettable" because it's hard to forget the moment you realize you just dropped $110 on a meal that somehow managed to be both double-dipped and double disappointing.

Let's start with the basics. After taking our large order (but not our will to live), no one bothered to ask the simple, industry-standard question: "Is this for here or to go?" Silly me for assuming that kind of communication is part of the Dairy Queen training manual.

So we sat… and sat… and sat some more. After 20 minutes of feeling like we were in a fast food hostage situation, we decided to go check on our gourmet banquet. Turns out, it was all sitting in a bag—cold and confused, just like us. Not even a courtesy shoutout to let us know it was ready? I guess you all are really committed to the “silent service” model.

Now, the chicken—bless its double-dipped heart—was cold enough to qualify as a new menu item: DQ Arctic Tenders. Crunchy outside, icy inside, just how nobody likes it.

To put the whipped cream on the melted Blizzard, when we asked for sauce for our $110 order, your team informed us that we’d have to pay an extra $0.50 per packet. I just spent a hundred bucks at a fast food joint and you’re gatekeeping ranch dressing like it’s imported truffle oil? Incredible.

The only saving grace in this entire circus was Hannah, who at least tried to pretend this was a functioning restaurant. The rest of the crew? Think “The Office” meets “Kitchen Nightmares” but without the cameras, training, or comedic timing.

Please do better. Or at least install a microwave for the next poor soul who spends triple digits and leaves with frozen tenders and a side of existential regret.

Best regards (and warmest wishes, unlike your...

I love Peanut Buster Parfaits, and I think this location has a really unique, fun interior tiki theme. So, I'm sorry I have to write this review for bad service.

I ordered lunch for my family, including a chili cheese dog for my daughter. I asked for no bun. They got the order wrong: it had a bun and no cheese. Not a big deal, it happens. I went up to the counter to ask for a correction. It took a couple minutes, but still no big deal.

I opened the box to verify. No bun, but still no cheese. Not a big deal, so I asked for another correction. I was told it would be 30 cents more. Surely this is just some confusion, as I ordered a chili cheese dog, and the cashier read it back to me when I ordered.

But no, the cashier made a mistake, she says, and I must pay 30 cents. No 'sorry', no smile, no offer to let it go this one time, nothing. Maybe fraudulent cheese upsizing is a big issue here? So instead of standing there quibbling over 30 cents of a $20 order (plus the ice cream I hadn't ordered yet), I said 'okay' and walked away without the cheese I asked for.

So, I hope that 30 cents was worth it, because I didn't order ice cream, and I won't be returning to that location. There is comperable food and frozen yogurt nearby at Steak and Shake, Sonic, and OH-YO. I'd recommend skipping...

I order a small milkshake and medium cone. Young Lady 1 was talking to me on microphone, when a Young Man interrupted/talked over her to give me my total. I drive to window and my shake is sitting there (I was about 4 cars back initially). I wait at window for an entire song on the radio (3-4 minutes), when Young Lady 2 wonders over and very grumpy-like asks for my money & hands me my shake. She hands card back and closes window. I sit there, she reopens window and even more grumpy asks what I want, I reply my cone. She replies Young Man did not put that on my order. Young Woman 1 chimes in, "yeah, he ordered that..." We all sit and stare at each other...impasse. I leave w/o my cone. Great customer service...I'm not sure why they had two people on intercom which evidently caused mass confusion. I'm also not sure where to buy my kid a milkshake since this is the second or third issue I've had with an order at this DQ and the neighboring Steak & Shake is the worst restaurant...