La Quinta Inn & Ste by Wyndham Wisconsin Dells- Lake Delton — Hotel in Lake Delton

While I typically refrain from penning reviews about my past hotel or dining experiences, even when they've been less than satisfactory, I believe in giving establishments the benefit of the doubt. I understand that staff may have off days or other mitigating circumstances. However, my recent stay at La Quinta Inn & Suites in Wisconsin Dells has compelled me to make an exception to this rule.

My husband and I chose this hotel for our second-anniversary celebration, primarily because of the recent positive reviews and its affordability. We had planned a trip to the Dells and arrived at La Quinta at 4 pm on Friday, October 20th, which was the designated check-in time. To our dismay, the guest services representative informed us that our room was not ready. She promised to look into when it would be available but failed to provide any updates. As my husband and I waited on the lobby couch, she proceeded to check in other guests without any communication with us. Over 30 minutes passed without any resolution.

I eventually noticed a new staff member at the check-in desk and decided to approach her for an update. Surprisingly, the initial representative didn't inform her colleague about our situation. The new staff member eventually checked us in and took our card for the security deposit. However, to our surprise, we later realized they had charged us more than the amount indicated by the first representative.

Our room was clean and pleasant, and we appreciated the hotel's effort to provide clean and spacious king rooms. However, as we walked to our room, the constant barking of dogs in nearby rooms disrupted our peace. It took us until nearly 5 pm to reach our room, despite the 4 pm check-in time. Others who arrived after us checked in promptly.

After waiting for nearly an hour and having an unpleasant staff experience, not to mention the constant barking of dogs, we were understandably disheartened. I called the guest services from my cell phone and requested to speak with a manager. I spoke with the staff member who checked us in, Janelle, who happened to be the night supervisor. Unfortunately, she was unhelpful regarding the late check-in, the overcharge, and the noise from the barking dogs.

Deciding to leave the hotel, we went out for dinner. Upon our return, the dogs continued to bark. The next day, the problem persisted, even after we called the front desk around 11 am. They promised to send someone upstairs but did not resolve the issue.

By the end of the second night, the dogs began barking at around 11 pm, disturbing our sleep. My husband and I had reached our limit and recorded videos to provide evidence of the ongoing issue. When we approached the front desk, we encountered Janelle again. We inquired about the general manager and expressed our dissatisfaction.

Janelle's response was rude, which was unacceptable. Despite multiple complaints about the dog noise, she reluctantly agreed to remove a night's stay from our bill, implying that being a pet-friendly hotel meant the noise was not their problem.

We argued that, irrespective of being pet-friendly, the noise from dogs should not disrupt the experience of other guests. We also requested proof of her intention to request a refund for one night, as we were concerned that she might not follow through. We showed her the videos as evidence, as it appeared that no meaningful action had been taken to address the problem.

In summary, our stay at La Quinta Inn & Suites in Wisconsin Dells was a complete nightmare, and we have no intentions...

THIS IS THE ABSOLUTE WORST HOTEL I HAVE EVER STAYED AT IN MY ENTIRE LIFE!!!!! Upon check in there were 20 kids running up and down the hallway. They were occupying the two double bed rooms across from my room. I was in the shower and my husband too our daughters to the pool next door. The front desk called my cell phone saying the dogs are barking. Yes they were barking however if you have 20 kids running the hallways what do you think a dog is going to do. About 30mins later I got a phone call from my sister that my uncle had a medical emergency and was rushed to the hospital. I spoke to the front desk and explained that I was not able to stay due to a medical emergency. They told me they could not refund the full $303 for the night but that they were willing to give me &170. I was hoping there would be some sort of compassion and they would give me a full refund considering the circumstances. Janelle referred me to Cari who was not available at the time. Therefore, I asked her for the phone number to corporate. She laughed at me and said why don’t you google it. I then spoke with Mike and asked him politely for Cari’s voicemail he then laughed at me and said she’s out for the holiday and will not be back until the following week. Upon checking my account and discovering a charge from La Quinta Inn for $759 I called customer care to file a complaint and the operator put me on a brief hold. He came back and informed me that he had just spoken to Cari and she was going to call me in 2minutes. Hours went by and Cari did not call me. I called and left her a voicemail. She did not return my call. Considering it was a Friday evening there was nothing I could do but wait. I called La Quinta at 8:30am on Monday. Cari answered the phone as if she been waiting for my call. I informed her of the mortifying experience I had. She said “look you were not charged $759 you were only charged $170 and that’s your fault because your dogs were barking. I was devastated at what I was hearing. Therefore, I asked her for the number to cooperate and she said “I can give it to you but they’re not gonna do anything anyway because we’re independently owned ”! I said well “can I please have your bosses number”? She said “ I don’t have a boss I run this place!” I was absolutely devastated as to the lack of professionalism, compassion and poor communication displayed by Cari, Mike and Janelle. Now I am regretting ever booking a room with La Quinta Inn because my bank account is reflecting a $759 charge when I stayed at the hotel for 45mins. These people are cold, callous, heartless thief’s!! I have reached out to my local news station and posted about this nightmare on every possible social media platform I could think of. Everyone deserves to know of the disgusting behavior and selfish, cruel actions these hotel employees displayed. I WILL NEVER EVER RETURN TO ANY LA QUINTA INN IN MY ENTIRE LIFE!!! IF YOU WANT TO STAY SOMEWHERE REPUTABLE THAT WON’T FRAUDULENTLY CHARGE YOUR CREDIT CARD I HIGHLY SUGGEST YOU RUN FAR AND FAST AS YOU CAN FROM THIS DIRTY UNPROFESSIONAL, THIEVING, CRIMINAL EMPIRE, CIRCUS ACT...

I had booked a 2 night stay, Nov 16-18. On the night of Nov 16 I struggled to fall asleep due to so much noise from other rooms. I could hear light switches being turned on in other rooms. Of course, lots of doors closing, but that is relatively typical so that didn't bother me like the light switches did. What really did it for me, was at about 4am I woke up to a vibrating sound and thought I had accidentally set my alarm for the wrong time. It took me a minute to realize I was actually hearing someone else's phone vibrating from another room. Think about that for a moment. I could hear a cell phone VIBRATING from an adjacent room.

I eventually started my day and went about my plans but realized how hard I was dragging and that my 2nd night needed to be elsewhere. I checked out with the hotel around 5-6pm ish and advised of my issues, which were responded with "Oh, you're a light sleeper, eh?". This upset me and I left.

I immediately filed a complaint with Wyndham online and they said someone would be in touch. Days later, they offered me 6,000 points, which are not enough to book HALF of a night at the same hotel. I declined. They then tried to tell me I checked out on 11/18, which was a complete lie. They said if I wanted different compensation I'd have to contact the manager.

I contacted the manager this morning and he explained he would have been glad to help if I had contacted him first. Apparently, me telling the person I checked out with and then being upset at their response was the incorrect thing to do. He said he could not help because his hotel was already charged the 6,000 points by Wyndham, which makes no sense because first, I declined the 6,000 points, and second they said if I accept they need my member number which I did not provide.

He was not willing to do anything other than allow me to have 6,000 points. So instead, I beg of you, stay anywhere, anywhere else. This hotel is clean and modern, but the noise is ridiculous. I've stayed at probably 50 unique hotels, including about 8 in the dells alone at this point and have never encountered an issue like this. And the terrible treatment after the fact is appalling. They do not care about you. Take your business elsewhere. Hampton Inn, Kalahari, Glacier Canyon, Blackhawk Motel, Great Wolf, etc. All fantastic places to stay. Blackhawk Motel is typically the same prices or less as this place with more benefits as well. I'm not stuck up. This...