I had very high hopes to eat here since yesterday we saw a huge crowd outside. I’m not sure if because we arrived around 9:30ish near closing time or what it was. As entering we were seated right away the front desk was nice and friendly but once we sat down and our waiter took our order she was all over the place would start with someones order and go to the next without waiting for one to finish. I ordered my daughter pasta assuming she was still taking my order and asked her about kids beverages . To my surprise I looked up and she was taking the order of my family member and I told my partner did she really walk away while I was ordering ? We ordered and she walked away assuming we were done ordering and waited about 10-15 minutes for her to come back with our drinks to tell her we didn’t finish ordering she missed someone’s order. At this point we waited about 40 min for our food the pizza wasn’t even hot like fresh and super greasy. On top of that we ordered a moose jaw cheeseburger not even looking at the menu anymore she asked us with everything the cheeseburger and started saying lettuce tomato bacon cheese and we said with everything keep in mind we weren’t looking at the menu anymore and weren’t aware of the extra charges for the burger without telling us . We literally thought the burger came with it because she was offering it at least a “just to let you know it’s extra for the toppings” that she offered. I was confused how a burger can cost 20$ when menu said 15 .if it was extra charges for the toppings it should have said it on the receipt as an itemized item usually receipt say additional topping and the additional charges. not once did she came to check on us by the time she did we were done with our dinner . My daughter was waiting for moose jaw hats to wear like everyone else and we didn’t even get them we had to go to another table that left theirs once we got up to leave . To the young lady with red hair and glasses I really hope you understand food service as I myself have worked in it an understand after a long day how you must feel but no reason to give the service you gave regardless if you were almost going home or whatever reason it was