Hilton Grand Vacations Club on the Las Vegas Strip — Hotel in Las Vegas

Shady and sneaky practices. Friendly staff. Every room (I was offered) was a connecting to a stranger's room.

ROOM: 1- Every room is a connecting room, so not okay 2- The freezer in the Studio doesn't work, it's just colder than the fridge (so don't buy their ice cream lol) 3- The internet was CRAP! For two days the TV couldn't even pull up the QR code to watch something (IT was super nice tho), hours and hours of IT trying to fix it, I could even do emails on my laptop. The Sales Manager told me the internet rarely works that well... Well sold lol. 4- Text requests/support: Kind but unorganized, it took 3 hours just to get more coffee packets, and they kept marking my IT requests as "complete" before they arrived. 5- There's no room service, but a "market". It has snacks and lots of junk food. VERY few Gluten Free options (no GF pizza). Prices are high, a 20oz bottle of soda was $5. LOL Seriously?! 6- Since Streaming was down, I was told to "rent" a free DVD on the 1st floor. Not many options though. It was kinda sad. 7- Parking is $25 a night, charged after you leave (no receipt either), regardless if they tell you or not.

PROMOTIONAL STAY ("timeshare"): So old school, I locked-in $250 for 3 nights with 15k points and $200 "credit"... But , you have to CALL them after booking online. That's where I was told of the ONE time slot for the presentation- that's it - can't make it you'll be charged in FULL. Well... Thanks!

They were super sneaky when confirming the booking over the phone: "Your ROOM", they didn't say Studio or SUITE (the sales page stated SUITE), and at check-in I was given a Studio and kindly asked to "prove" I was offered a Suite or to pay $40 more each night. Super sneaky way to get more money, not the best way to woo me over lol.

Also, they don't mention one WORD about parking. Self Parking is to the right and behind, you check-in with the gate-keeper. And they won't EVER mention you'll be charged for parking while here for the presentation, but they will charge you in full.

The 2hr sales presentation was over 3hrs long... So plan for 3-4hrs.

It's NOT a timeshare, you're buying points. They offered X annual points for life, at $24,000 UP FRONT.

When I let them know that $24k was beyond anything I imagined, they offered me $14k lol so much better!

They sell "lifetime ownership" (of POINTS!) is bettern due to increase cost of hotels, this is sneaky sneaky smoke and mirrors, as the amount of points will also increase each year.

The sales person was SUPER nice, but you have to be sold to by a manager... Not interested? You have to wait for another sales person for a $1,500 offer (24k to 14k to $1,500 lol).

Then you are walked up front, someone checks your bonuses. The added points - done! The $200 credit... NOPE. That's a $200 mail-in REBATE, and you HAVE to select the hotel brand NOW, then mail everything in AFTER you stay... Sneaky Sneaky. (I have a feeling the mail-in Rebate will get "lost in the mail" based off this experience).

THEN you're sent to ANOTHER desk to be sold a $200 offer for testing "the top locations"... In exchange for another 3hr sales pitch.

It was way longer than expected, but people were nicer than I expected too. But I never thought they'd use smoke and mirrors on the credit.

All staff (front desk, IT, sales person, lower offer person...) minus the Sales Manager (she seems a bit annoyed when I declined the $14k offer), were all extremely friendly and kind.

All in all... I would'nt recommend this location due to the connecting room, unless you need a connecting room, HORRIBLE internet, crazy parking fees (you're gonna charge the same as The Four Seasons, for HERE?! lol), and having my help requests marked as "done" as soon as it's entered (and no help lol wth).

And, I'll NEVER recommend joining the "ownership" (of points!) after the experience of the sneaky parking fees, room switching, and lying about the time of the presentation. Not to mention, the sneaky marketing around what the $24k (of POINTS) would offer...

Dear Hilton Grand Vacations Guest Services Team, First of all, it is so hard to file a formal complaint and find your customer service email where i can address this issue, so i will just write them down here.

I am writing to express my deep disappointment and concern regarding the unacceptable treatment I received from a staff member during my visit to one of your properties in Las Vegas, from 7/4/25 to 7/7/25, guest service specialist's name who took care of me was SUZY, short-dark-curly hair.

When I inquired why my digital ID—accompanied by an official police report verifying its legitimacy—was not accepted for check-in, I was met with an unprofessional, dismissive, and rude attitude from her Instead of receiving respectful communication or assistance, I was spoken to in a condescending and unaccommodating manner that left me feeling disrespected and very unwelcome (i do have my passport with me btw, i was just asking for a clarification nicely and met with unexpected tone and attitude from Suzy).

I understand that there may be policies in place regarding forms of identification; however, guests deserve to be treated with dignity, patience, and professionalism—especially when presenting official documentation that supports their identity in an unfortunate situation such as a lost or stolen ID.

It is heartbreaking and frankly disturbing to feel that I may have been judged or mistreated based on my appearance or beliefs (I am a muslim wearing a hijab covering my head). If that is the case, it is not only unprofessional—it is discriminatory, and it should be taken extremely seriously. No guest should ever be made to feel as though they don’t belong.

This experience has permanently affected the way I view Hilton Grand Vacations. Its unfortunate that big name like Hilton would allow this kind of behavior to occur unchecked.

Maybe additional training on staff who works on the front line need to be reviewed to aligned with Hilton hospitality like what you proudly advertised, so that no guest in difficult circumstances is treated with such disregard in the future.

Another gentle reminder for her manager as well (a short-statured male, appears to be of Asian descent or mexican im not sure), who completely disregarded me when I attempted to raise my concerns when I told him that I wished to file a formal complaint regarding the staff’s behavior, he dismissed me without offering any support not even looked at me before he left while completely ignoring my request-- to be please remember that we are your customer and not a beggar.

Other than that, the room is very clean, location is very good, amenities are on point, and i love the marketing team who work with us, name is David, he is straight forward, fair, unlike the typical of marketing person who just wanted to try to sell you something and hate you when you say no. I would say because of him i might give it a try in the future. But the experience with Suzy and her manager affected our decision so much on that day.

Thanks for...

We purchased the vacation package in exchange for the sales presentation.||Room- we were given a King Studio which was very clean and spacious with a small kitchenette. The bathroom was a little small but had a tub and good counter space. Body wash, shampoo, conditioner and lotion are provided. I even found a make-up mirror under the sink. Plenty of towels. I do wish there was either literature in the room about amenities, hours of operation, etc- or at least a QR code to access that information. You do get a text that allows you to ask any questions or make requests- though you may have to wait a little while for an answer. If you have noisy neighbors- you can hear EVERYTHING. You are allowed 2 bottles of water per room per day- available in the Market. Oh- the pillows- those could be better- they flatten out and don't provide much support. If you are driving in, I'd recommend bringing some pillows with you. ||Facility- very nice lobby with a bar. There is a business center with computers. The pool area is lovely with 2 pools and 2 hot tubs for non-owners. Lots of loungers-some with umbrellas. There is no adults only pool/hot tub and there were lots of kids. There is a separate pool area for owners. We took advantage of the cabanas and rented one for 6 hours. It was fun to be a little "extra." The cabana comes with a sofa, TV, fridge, swamp cooler, 2 loungers and an amenity basket filled with snacks and beverages. The cost is very reasonable compared to other resorts in the area. A waitress comes by frequently to see if you want to order bar drinks or food from the poolside cafe. Pool staff is great as well.||Restaurant- one restaurant onsite is Waves which is the poolside cafe and bar. The staff was wonderful and attentive. Drinks are well made. We only ate breakfast there but both days it was great- large portions and very tasty. All food and drink is served in plastic. Prices for food were reasonable for Vegas. Cost of drinks was on par of the area.||Market- there is a market on the lower level. Of course, prices are elevated, but there is a large assortment of things. They also serve Starbucks coffee.||Location- probably not ideal for most as it is on the Northern edge of the strip but you can easily walk to the Sahara and the Fountainbleau casinos for gambling and other dining options. The monorail is accessible from the Sahara.||Sales Presentation- we knew what we were getting into by buying this vacation. We found the sales presentation to be positive and friendly. While the sales team was eager to sell and tried to overcome any objections (including my husband having cancer- yes they went there by saying even if he died I would still want to vacation), they were not high pressure and respectful of our kind "no thank you." Honestly, it's not a bad product if you can truly afford it and it actually fits your lifestyle- but it is not going to be for everyone.||Overall, we enjoyed the resort and would...