KYU Las Vegas — Restaurant in Las Vegas

I would like to begin by expressing my deep appreciation for the extraordinary level of attention and kindness I received while dining at your restaurant. As a disabled guest, navigating certain spaces—particularly seating arrangements—can often be challenging and, at times, even emotionally difficult. On multiple occasions in multiple properties I have been asked how disabled I am or whether I could walk to a particular table. These types of questions, though perhaps well-intended, are not only deeply uncomfortable but also reflect a lack of thoughtful consideration.

Your restaurant stood out as one that did not subject me to such questions. This simple yet powerful act of respect and awareness made an enormous difference in my experience. I want to especially commend your manager, Eric, who exemplifies the very best in hospitality. He is generous, thoughtful, and impressively committed to customer satisfaction. His attentiveness and warmth made me feel genuinely cared for. Eric is a tremendous asset to your organization, and I hope his value is recognized internally as deeply as I recognized it during my visit.

I would also like to extend my gratitude to Jason, who provided truly exceptional service. His recommendations were spot-on, and every detail—from the food and beverages to the cleanliness and overall experience—was flawlessly managed. Jason ensured my drink was never empty, my napkin was always refreshed, and the table remained impeccably tidy. His attentiveness was consistent and genuine. Having lived and dined in luxury hotels across the globe—sometimes for months or even years at a time—I consider myself well-versed in what distinguishes good service from great. Jason is, without question, among the best I have encountered. As someone who has lectured on customer care and service at institutions around the world, including the American University in Cairo, I do not offer this praise lightly.

In addition, I want to acknowledge JD and Antonio, as well as the welcoming staff at the front desk. Each one of them contributed to an atmosphere that felt warm, inviting, and sincerely hospitable. They made me feel not just accommodated, but genuinely welcome.

The combination of excellent food and extraordinary service made this dining experience memorable. I will certainly be returning before I check out, and I will enthusiastically recommend your restaurant to others. Please extend my heartfelt thanks to the entire team for their professionalism, kindness, and generosity. You all deserve every...

My husband had a $100 dining credit that we needed to use up at Fontainebleau. What a mess trying to find a meal to use it as someone with Celiac disease. Not only are the menus not marked at most of the restaurants at any casino, but for the restaurant that does at Fontainebleau, Kyu, they only have gluten-free options marked for items that aren't main dishes.

Do chefs and managers ever consider that if they're making a menu and they're marking it for special diets, some dishes in each course should be able to be ordered by someone who is utilizing those markers?

Again, there were no main dishes that were gluten-free. The waiter told me he talked to the chef and I could order the $70 filet mignon with no seasonings and a dish of salt on the side "but that it wouldn't taste good like it's supposed to." Huh?

The only dish with meat that was gluten-free was the tuna crispy rice appetizer and came with 4 pieces. I ordered that and 2 vegetable sides while my husband ordered fried chicken and bao for himself.

My husband and I were seated in a back corner right next to the kitchen. My husband's Korean Fried chicken came out so overcooked, with the breading partially missing, that he took 1 bite and sent it back. It was obviously overcooked and should have never left the pass. The waiter kinda argued with him and said that it's supposed to look dark. It wasn't dark, it was overcooked.

My husband's fried chicken and second, redone fried chicken both came out before anything I ordered came out.

What we ordered:

GF Tuna Crispy Rice - $32 (appetizer) GF Kimono Cucumber - $14 (side) GF Japanese Sweet Potato - $18 (side) 2 piece Pork Belly Bao - $16 (appetizer) Korean Fried Chicken - $36 (main) GF 2 piece Vietnamese Coffee Tiramisu - $18 (dessert) 1 Cafe Americano - $6 (drink)

With tax, our bill came out to $151.73 before tip.

Food comes out as it's ready so the Japanese sweet potato came out last after we had finished everything but before we got the dessert menu.

The waiter had to check with the staff to make sure the tiramisu that was marked gluten-free was actually gluten-free. I'm still not sure what was in it although it tasted nice.

Service was spotty. I often had an empty water glass until a busser kinda noticed we were neglected.

Overall, I felt that this restaurant's service, quality and options weren't worth what they were charging.

Visited:...

SERVICE : Customer Service - I believe it was Mary Kay that coined the term - MMFI (Make Me Feel Important). The staff were spot on in applying that philosophy.

We had several staff on rotation accommodating us including the house manager who provided a nice introduction, and checked back a few more times to see how things were going .

FOOD QUALITY: Exceptional The Seabass was the best I've ever had by a long shot meaning no other Seabass comes close. Between its texture, taste, and perfect cooking - absolute perfection.

The miso & herb sauce featured an array of provided a cornucopia, (a pleasant one at that) of unique flavors such that I've never experienced.

The Beef Short Ribs were perfectly marbleized and succulent by themselves however adding the sauces that came with it - was the perfect accompaniment.

I highly recommend their Barrata with featuring their signature homemade jam. (Unfortunately, it was devoured before I realized taking a photo might be a good idea). It includes olive oil, and a mozzarella cheese ball which features a softer interior.

These combinations are perfect compliments to enhance the taste buds, but the toasted sourdough - performs double-duty by also providing perfect texture too.

AMBIENCE: The ambience was soft chill featuring contemporary music at the perfect volume setting which for me means it doesn't compete with one's ability to have easily understood communication. Thus providing the opportunity to decompress after a stressful day.

CRITIQUES: I cannot provide any - if I experienced any I would list.

SUGGESTIONS: Allow your waiter to educate you on popular dishes. However, I suggest YOU vest time making inquiries and communicating with your waiter too.

KYU is more than a place to eat great food and experience new flavors - It's...