Hyatt Regency O'Hare Chicago — Hotel in Leyden Township

Staying at the Hyatt might have been one of the worst hotel experiences I have ever had. All flights were cancelled for O'Hare on Monday 8/18/25. After trying to reserve a room for the night at several different hotels (I highly recommend Staybridge Suites. Much better accomodations for the same price.) I was finally able to reserve a room for the night in one of the executive suites. However, when I arrived, there were approximately 600 people in the lobby and I ended up standing in line for three hours. Please note that the Hyatt has marble floors and standing on that kind of hard surface for three hours will absolutely do a number on your feet.

Now, I understand that weather happens and when all flights are grounded, there is going to be a huge surge of people that are going to be checking in at the same time. HOWEVER, the chances that this hasn't happened before in a city that sits next to what is literally an inland sea are absolutely nil. But did the Hyatt offer any sort of kiosk check in options? Hard no. There were two incredibly patient but very overworked desk clerks that were undoubtedly having one of their worst nights in recent memory. Someone from management will undoubtedly think to themselves and maybe even verbalize "But it's so hard to find staff!!". Kiosks. Learn to love them and don't torture your staff.

Also, when I called the front desk the next day to ask if there was a continental breakfast for guests, I was told "No, but we have a brunch for 27 dollars.". When I asked about having that comped due to the three hours of waiting to check in, I was told "With all due respect, sir, a lot of other people waited three hours too." to which I responded "Yes, and now you are at full occupancy.'.

"Well, we won't be able to accommodate that, sir." to which I responded "Okay, that will be reflected in my review."

And to add the final insult to injury, when I finally did get to my room, I find two bottles of water "Complimentary for our executive level guests. Any other guests will be charged four dollars and the charge will be added to your bill."

Four dollars for a small bottle of Aquafina. You will notice upon my checkout that I circled the charge amount and put a note calling it a plebe tax. I stand by this. You want me to spend literally thousands of dollars in your rewards program to get Atlanta tap water that has been bottled by Coca-Cola so I don't have to pay an inflated price for shitty water?

I would literally have to be kidnapped and taken to a Hyatt before I would stay there again.

Your airport shuttle was very nice. Having it run every fifteen minutes was the perfect way to escape your...

While the rooms in the premier tower are clean and nice, I have to give a 3-star review due to the parking garage system. Brace yourselves, it's a long story.

First night, I lost my parking ticket and apparently in order for front desk to give me a parking tag to get in/out of the garage during my stay, I have to give them the parking ticket. Front desk said I could press the "help" button at the gate and explain the situation and give them my room # and they'll let me out. After some questions, they indeed let me out. When I got back that night, I got another parking ticket while driving in and brought it to the front desk to get my parking tag. No issues.

Next morning, I left the parking tag in my room, but was in a hurry so went to the front desk to see if I could get another tag. Same thing, front desk said I could go to the gate and press help. This time, it did NOT work. After mins of checking, the person on the intercom said front desk gave me wrong info. I just ran back to my room to get the tag because I figured the front desk wouldn't give me a tag since I didn't have an incoming parking ticket.

As I was checking out on the last day, front desk asked how my experience was and I mentioned the garage situation, they were nice and apologetic and said they are using a 3rd party to manage the garage system. I still would have given a 5-star rating due to the friendliness of that exchange. But I had to ask them to extend the parking tag because my parents were checking out two days later (they were in a different room). The next day when they used the tag to leave the garage, it didn't work. So my Dad had to go back inside to the front desk and explain and they again told him to press help at the gate and they'll let them out. Luckily, they let them out.

Look, I understand that it's on me that I lost the parking ticket, forget the tag, but it was not a good experience for us as guests. Especially at a Hyatt Regency....you'd think they would have a better system....e.g. I shouldn't need to bring the parking ticket in order to get the parking tag. Or install an automatic camera system to scan license plates. If that's too expensive to install, at least have some sort of communication between the front desk/folks manning the intercom at the gate so that they can check if the guest has paid for overnight parking. Otherwise everything...

11/30-12/4/2023

MFF staff, hotel staff(including management Maxwell and Kyle)

We booked an ADA room because of my disabilities and both beds broke. When the first one gave out it cause my fiance and I to hit our heads. We mentioned it to the front desk and they sent an engineer to the room and he said that it was most likely bent before and then before we got there, they bent it back into place. When we finally got ahold of management after not hearing anything from the hotel, Kyle insisted that we must have done something to break the beds and we tried explaining to him that the other bed broke when a 100 pound roommate sat on it. Then he couldn't explain that away and then told us that he would have to have someone come out and do an investigation and they would find us liable and fine us for the beds. The room was in bad shape, it was dirty. Then we told him about the state of the room and he told us that there was no way because the employees have to do a 68 point checklist but I have proof of the room.

I spoke with convention/hotel liaison ,Dusk and he said that he would get it handled with the hotel because it was unacceptable to try and put me in a non ADA compliant room when I need an ada room.

Then I received a call from Maxwell and he tried to cover up the fact that Kyle said that it was our fault and that we would be fined .

This hotel didn't have any other Ada rooms for me and wanted me to go to a non ADA room. And claimed that we refused their options even though we explained that I was disabled and NEEDED an ADA room and that I couldn't just go to another room that wasn't ADA. They tried to charge us for breakfast even though it was supposed to be comped due to the second bed breaking. Then Maxwell went behind everyone's back and removed the comped breakfast and charged us for it and then tried to say that he changed parking price. Which isn't professional to go back and charge us for something that was already given to us by another staff member. And he still charged us for one day of parking even though he said that he would comp parking too. They laughed when they thought they hung up on the phone call we had with them to complain.

I am so not pleased with the safety,and non ADA compliant room and staff. This was completely an utterly ridiculous. The staff was so unprofessional and didn't want to comply...