Electronic Merchant Systems — Local services in Leyden Township

So our business has been with EMS for years now. Last year, for some reason there was an issue that we didn't realize until December. When we realized there was an issue we were about to change from EMS. By coincidence, we had an appointment, with the new Sales Manager from the Rosemont, Illinois office, Mohammad Salah. When he arrived for the appointment he came with Gary Lasalla, we explained to them that we were going to be changing our service from EMS and they asked why. We explained what had happened. While standing in front of us they began rectifying the situation. That impressed us so much. We know everyone can make a mistake from time to time, but to take ownership of it and begin fixing on the spot is rare. All they have done and still are doing just shows what a great team EMS has here in the Chicagoland area. A special shout out for Mohammad Salah for his continuous follow up to make sure things are going in the right direction for us. He is awesome and a great addition to the EMS team!!!! Also, thank you to Gary Lasalla for gaining our confidence back and ultimately changing our mind, so that we are remaining with EMS!! Thank you to all of the people behind the scenes for helping to rectify the...

Highly disappointed with this company and the ways in which they deceive and price gouge their clients. We've completed the 2 year contract (05/2023) and asked that the account be closed. Our small business operations are closing and we're unable to continue the service or incur the additional costs. We, like many others, have been severely affected by the tariff war. They decided to renew our agreement, unbeknownst to us and now, are attempting to siphon an additional $600 cancellation fee. They are displaying practices that are underhanded and lack basic integrity. Their tactics seem to be a reflection of the country's climate, attacking those who are least able to fight back, and pressing down on...

On behalf of Auto Empire, we had an issue with a charge for a customer, the efficency of Richard Young made this experience turn around immediately. He was very professional, knowledgeable and is a great asset to your company. He explained everything in detail, and I was able to relay it to the customer and they were pleased with the outcome. If your company offers a bonus, award or incentive, then Richard Young is very deserving of it. Please feel free to contact me if needed and give Richard an accommodation for...