I arrived alone at 850pm, having been on and off airplanes since 6am. Tired, ready for a glass of wine and a nice dinner! Restaurant appeared upscale, but comfortable. I sat myself, waitress hollered to me from a separate room. Finally she came to my table and asked if I would like a menu. Yes? And a glass of water to begin, please. She fetched me one. She came back to take my order. I ordered a Steak Frites, medium rare, and a glass of wine. Steak Frites arrived by the chef, rather well done I found a moment later, but still no wine. The waitress checked on the lively table next to me 5 times during their meal. I had packed my napkin and silverware on my plate and pushed to the edge of the table and had finished for a solid 10 minutes before being asked if I would like a dessert. Too tired to make a scene, I asked for my check, and to my surprise, a charge for the wine I never received. I left a note for the staff detailing this. This is unacceptable. A $50/plate dinner per person should at very minimum come with a refill on the glass of water and a simple, "How does everything taste for you?" I could have easily run a $200 tab tonight, but I stop with a $34 dinner. If I am arriving to Chicago for another trip like this, it's likely I will avoid the hotel entirely because of the convenience of having a restaurant that CARES about its patrons, and it is a shame. This is a beautiful property and I am otherwise enjoying my stay....
Read moreI made a reservation for a large group via email per Liberty Tavern procedure. I received an email back from Kelly saying my request was pending, and then another saying they could accommodate us and attaching menus. Kelly said I could call if I had any questions. The large group arrived for our dinner and they couldn't find the reservation. 4 hosts tapped furiously on ipads while the manager interrogated me as to why I had not confirmed. (The dining area was only sparsely occupied at 6 pm when we arrived.). I read the email from Kelly which made no mention of any confirmation. She then asked if I had opened the attachments (menus) and I said I had not. She said if I had only opened the attachments things might be different. I said I was familiar with the menu and didn't need to review it. Finally, she asked me if I had thanked Kelly for her email. I had not sent a separate thank you (my organization strongly frowns on frivolous emails). Finally the manager said "I can't seat you" -- with no apology or even any sense of regret. We left. Here's the good part: Mazaro Italian restaurant down the street was so gracious and accommodating. Their wait staff hustled to pull together three tables. The restaurant was quite full too! The waiter was one of the friendliest and most competent I have ever had. The food was delicious, especially the delectable pastas. Skip Liberty Tavern and head down the...
Read moreDuring my recent business trip to Chicago, I had the pleasure of dining at Liberty Tavern, located in the Hilton Rosemont/Chicago O’Hare Hotel. It was the perfect conclusion to a long workday, offering a relaxing and upscale atmosphere that immediately put me at ease.
The bar staff at Liberty Tavern deserves special recognition. They were incredibly attentive and went above and beyond to accommodate my dietary restrictions, ensuring a seamless and enjoyable dining experience. Their dedication to customer satisfaction truly stands out.
The wine selection was nothing short of spectacular, featuring a variety of options that cater to diverse palates. Additionally, the signature Margarita cocktails were superb—perfectly balanced and refreshingly delicious.
I opted for the Harvest Salad with Salmon, which was both tasty and exceptionally fresh. The flavors were vibrant and well-complemented by the high quality of the ingredients. It was a delightful and healthful choice that I would highly recommend.
Overall, Liberty Tavern provides an elegant and comfortable setting ideal for unwinding after a busy day. Whether you're a business traveler or a local, this restaurant offers an exemplary dining experience with its exceptional service and...
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