Kimpton Everly Hotel — Hotel in Los Angeles

Where do I start! Terrible hotel. Problem after problem. Even after emailing the manager Ben, who did sort out a few things and gave a night refund; the issues did not go away. The issues were constant every single day. After emailing we constantly had to chase towels. 4 people in a room and we were constantly given towels for 2.||We paid for 4 people including breakfast.|However, on arrival we find out breakfast is a $25 ‘credit’ per person, but only for 2 people. $50 for breakfast doesn’t even cover 2 people, let alone 4 people.|In the end we grabbed a few croissants at $7 each.|In the $35 Guest Amenity Fee we received a $15 ‘credit’ to use at the bar, well that is what we were told when checking in. We found out on the last night we could have used that towards breakfast as well.||At the bar, there is no price list for drinks, so beware. We asked how much soda was for our boys and were told $3, fair enough. Strangely enough, when we didn’t ask, we were charged $4. This also happened with a couple of shorts.||The daily security deposit is an eyewatering amount and is not on their website (just checked again), nor in the booking information. Being told when you have travelled 5,500 miles and check-in, is not good enough.||My communication with Ben, who did help, but clearly didn’t keep an eye on the ball afterwards:|||I am writing as we are still having problems in the hotel.||We checked in Monday evening and were allocated room 1515. On arrival we had a warm welcome. We unpacked and one of our sons went to the bathroom. Once the door was closed we saw how disgusting the floor was behind the door. We also noticed dust on many surfaces, dirty mirrors, dirty window (inside, fully understood about outside), further dirt on the floor etc. We called reception and Jade came up to our room to deal with the issues. We also asked for 4 sets of towels, as there are 4 of us staying here.|She was very apologetic and said she would get housekeeping to rectify the issues whilst we were out. As an apology she said she would comp our meal at the hotel that night.|On return we double checked with Jade that dinner was on the hotel, and she said yes. So we proceeded to have dinner. Once returning to our room, the room indeed had been cleaned, however the towels had been missed.||Tuesday morning, I saw I was charged $57.20 on my card. I went to reception to find out why. I was informed as our meal had gone over the $150 daily deposit (we had paid a $1,200 deposit in total) we were charged the amount over this. I explained Jade had comped the meal. I was informed it was only a $100 credit that had been placed on our room. I had checked with Jade the night before, and was not informed of this. At this point I was rather perplexed. The receptionist said he would get it sorted out and apologised, I also pointed out the towels had not been added to our room. Again he said he would get that sorted. To this point the $57.20 has not been refunded.||Wednesday, we went out. Once we returned, we noticed the body wash, shampoo and conditioner were missing from our room, along with one glass (from the bathroom). My wife spoke to reception around 5pm before we went out, and they said they would get things rectified. On our return around 10pm, neither had been done; so she called reception. The gentleman said he would pass the message along to housekeeping in the morning. Then he offered some for tonight. This contradiction was rather baffling. The wife accepted things to be sorted in the morning.||With all due respect, we expect standards in a 4 star hotel to be far better than we have received so far. We have never had to contact a hotel reception this many times in as few days as this. It has started to bring our stay down.||I would like you to rectify the situation, so we do not have to keep contacting reception each time something has been missed by the staff, it is getting rather tedious. These are all bare minimum standards that one would expect from a 2 star hotel, let alone a 4 star.||On another note, I would like to point out that the $150 nightly deposit is not on my booking, nor can I find it on the Everly or IHG websites.|||Ben’s reply gave me faith, but that dropped away when the issues carried on for the next few nights.|I really appreciate you writing me, and I am so sorry that we have dropped the ball on your stay with us. I know how frustrating it can be when traveling, as the expectation should be that we take care of these issues and also give you clear answers when problems arise. I do want to address your issues below and rectify them.||·Housekeeping issues will be immediately addressed with the team. My director of housekeeping will personally be ensuring that your room is cared for during the rest of your stay.||·The Deposit- I will ensure that your card is not authorized any more than it has been. This is a policy that should have been clearly stated upon check in and I am so sorry that was not communicated to you.||I want us to be able to rectify this and turn things around for you and your family. I will ensure that my team takes care of you throughout the remainder of your stay. In addition, as a token of my sincere apologies I will be asking the team to remove one night from your stay. Thank you for bringing these service errors to my attention.||*|So I thank Ben for attempting to sort things out, but housekeeping clearly needs to improve, as does...

I recently had the pleasure of staying at an impressive 4-star hotel with our family that exceeded my expectations in every way. From the moment I stepped into the lobby until the day of my departure, the exceptional service, convenient location, and breathtaking views made my stay truly unforgettable. I called the reservation department and let them know that we would prefer higher level of floor and they did arrange the top floor (the 16th) for us.

Upon arrival, I was greeted by a friendly and attentive staff that immediately made me feel welcomed and valued. The check-in process was swift and efficient, ensuring a hassle-free start to my stay. Throughout my time at the hotel, the staff consistently went above and beyond to accommodate my needs and ensure my comfort. Their professionalism and willingness to assist made a lasting impression.

One of the highlights of this hotel was its convenient location. Situated in close proximity to Hollywood, it provided easy access to iconic landmarks, popular attractions, and vibrant entertainment venues. Exploring the city was a breeze, thanks to the hotel's strategic placement. Furthermore, the hotel's top-floor location granted me breathtaking views of the cityscape, offering a truly remarkable experience.

The cleanliness of the hotel was impeccable. From the lobby to my room, every corner exuded a sense of freshness and tidiness. The housekeeping staff deserves praise for their attention to detail, ensuring that my room was immaculate and well-maintained throughout my stay. It was a pleasure to return to a clean and inviting space after a long day of sightseeing.

The modern decor added a touch of elegance to the overall ambiance. The stylish furnishings and tasteful design choices created a contemporary and comfortable environment. My room, located on the top floor, provided a panoramic view of the city that was simply breathtaking. Waking up to such a magnificent sight was truly awe-inspiring and made my stay all the more memorable.

The hotel's amenities were equally impressive. The fitness center boasted state-of-the-art equipment, allowing guests to maintain their workout routines while traveling. Additionally, the on-site dining options provided a delightful culinary experience, with a menu featuring a variety of delectable dishes to satisfy any palate.

While my stay was predominantly positive, there were a few minor areas for improvement. The rooftop pool was disappointing. It's not heated so kids would not be willing to get into the water (in the beginning of May). Besides it way too small than we expected. It did look nice and cool in the picture, but in reality, it's on the fifth floor and could hold 15 people at most. However, this did not significantly impact the overall quality of my stay. I've chatted with the management team and it seemed that the pool area would be renovated soon.

In conclusion, I highly recommend this 4-star hotel for its exceptional service, convenient location, cleanliness, and stunning views. Whether you're visiting Hollywood or simply exploring the city, this hotel offers a modern and comfortable retreat. The attentive staff, combined with the top-floor views, create an experience that will leave a lasting impression on any traveler.

Tips: If you choose to stay at the other side of the hotel (where you could see the Hollywood sign), there would be an upgrade charge of $35.

Customer service is welcoming and valet parking is highly recommended at this location($54/overnight plus tax). Be prepared to wait for valet for about 5-15mins. Do not forget to leave the valets tips at the end of your stay.

There's amenity fee ($32/ night), which covers a welcome drink/gift upon arrival, Wi-Fi and $15 dining credit/day.

The gym was downstairs on the -1 floor and the equipment looks newer. Please be mindful they had dry cleaning service (extra charge) but they do not provide laundry service. So we have to hand wash our kids clothes in the restroom.

Pet- friendly. We encountered many lovely...

This was my first time staying at a Kimpton Hotel, and I chose to stay at this brand particularly because of their pet policy and proximity to the Pantages Theater. But I'm sad to say I was a bit underwhelmed.

Pros: Walking distance to the Pantages and Hollywood Blvd. - The Theater is a 5-minute walk away, so there's no way you can be late to a show. And it's close to the Walk of Fame and some cool places to eat, but still quite a walk from Hollywood and Highland where the touristy spots are. Staff - Friendly and welcoming staff, especially at the front desk. Beds - My family passed out on those beds. They were very comfortable. Towels and amenities - The towels are very plush, and there are full bottles of shampoo, conditioner, and body soap that they refill. And they have a list of items that you can borrow or take if you forgot, from curling irons to tweezers. There are also two robes and a yoga mat. I didn't use the mat as I'm not sure how it's cleaned. Pet policy - Pets can stay in the room, and they also provide sitting for an additional cost. Plus the pet beds are Casper beds. My dogs passed out. Thermostat - it's digital and tells you the weather outside. Complimentary Wine Hour - Occurs 5-6pm daily and also serves a few appetizers from the restaurant downstairs. But make sure you get the staff's attention: an employee holding a tray of wine saw my sister and I, and then proceeded to serve everyone else. I guess he though we were underage? I had to go to the bar and request wine. Sun deck - A bit noisy from the freeway, but still a relaxing place to sip drinks and eat. I even saw a guy passed out on one of the couches.

Cons: Short and steep driveway - Valet parking only, so if they're backed up, you'll end up waiting on the street and blocking traffic. The vent: It needs a better filter. There was a black stain on the curtain closest to the vent. Lack of preparedness for my pets - There's a space when reserving a room online where you can type anything for the staff to prepare for your arrival. So I stated I was bringing my 2 dogs, which I specified the names and breeds in my Kimpton rewards membership profile. I had to call for the beds instead, and it took over an hour. My pets also didn't receive dog bowls or treats like it states on the website. The woman at the front desk stated that they are still getting all the supplies for their pet amenities as they are a new hotel... that's fine but I had stated way ahead of time that they were coming. Lack of a pet area - No place for pets to do their business. You must walk around the surrounding neighborhood, which lacks grass. Sample of lotion - The lotion bottle was empty. There's a sign next to it stating if we liked it, we can buy a full bottle at the front desk. My bet it was never replaced from the last guest.

And the following isn't really a con for this hotel, but for the brand: I received an e-mail stating if I booked a hotel, I would get a special deal and surprise because my birthday is coming up. So I tweeted their corporate handle, stating I had already booked but hoped to get my surprise as the dates of my stay are within the time frame specified in the e-mail. I got a tweet back stating they'll see what they can do with a wink emoticon. Well, I guess they couldn't do anything because I received nothing. I even tweeted stating I was staying at the Everly. Since my twitter handle is also specified in my membership profile, I figured they can see my specific dates of stay... Nope!

I recommend staying here if you have pets as the pet policy is fantastic. I hope it doesn't change as they are being more absorbed into the Holiday Inn brand.

I don't recommend this place if you have children. It's not that type...