The Ritz-Carlton Spa, Los Angeles — Hotel in Los Angeles

The massage was wonderful and the staff were all fantastic - but the quality of the establishment was underwhelming with little to no “luxury” feel at all.

The arrival for the hotel is mediocre with poor valet service and no one greeting, then the spa itself is only on the second floor with no views and nothing notable about it.

Such a waste and a true failure for a “luxury brand” in terms of experience and in terms of leaving customers feeling “wowed” by the space

Price comes nowhere near being matched by...

I think this is a fantastic high-quality spa. I especially enjoyed the steam room. My one critique is that I had a massage therapist who waited until my session started to use the restroom. I sat there for 5 minutes on the table, and when you are there, you are paying for every minute of time in the room. She said it would not affect my massage time, but I guess she didn't think I'd be looking at the clock because she did not make up the time she was gone for. Everything else about the spa...

I always enjoy coming here because it’s walking distance to everything you need, including grocery shopping, sports and entertainment. Etc.

The biggest thing that I’d like to see for a 5 star review is that when I come here, the spa is never open!!!

I travel often for work and I am always looking for the spa amenities. This was the third time I’ve come and the spa wasn’t available. Because of that, I was able to find a nice spa about 20 minutes away which I have also...