Mattress Firm Bardstown Road — Hotel in Louisville

Came into Mattess Firm the other day and Eric greeted me at the door and if I could pick one word to describe the service I received it would be without a doubt "FANTASTIC" He was super knowledgeable about everything and didn't try to push me into buying anything. I can't tell you what a difference that made to not have some pushy salesman try to back me into a corner in order to sell me something that I wouldn't have nessarily needed and/or couldn't afford in the first place. I have lower back pain and we found the perfect adjustable base and mattress to go with it within budget and it's getting delivered in a couple days and I couldn't be more excited and was super appreciative of the quality service that I received. This is a birthday gift from my mom and she felt comfortable from start to finish when she walked in the door today to complete the purchase, so comfortable in fact that she's decided to make a return visit to hopefully find one for herself to help with her lower back pain as well. Make no mistake, she will be calling the store ahead of time to make sure Eric will be there to take care of her. Thank you Eric for assisting us and the expertise you delivered throughout the whole process was top-notch to say the least. We left the store very happy so thank you again for...

Could not be more happy with this place! I needed an adjustable frame for our bed in an emergency yesterday(Sounds weird being an emergency, but wife needs head elevated). Having bought our mattress there in 2018, I called them first thing. Figured they know our bed so could help us. Alex was all over it!! He managed to find me a model at their warehouse. All the while he had customers in the store. He managed to juggle my call with them so smoothly I never felt pressed for time or neglected. He cut us a wonderful discount in light of our previous business we've done with them. Within 30 minutes as promised, I had a link in my email to pay. Clicked it, paid, went and rented a truck. Cut to the end, in about a 4-5 hour time-frame between deciding we needed this, and my wife lying comfortably(and elevated) in it, everything went perfectly, and I somehow finished this project 400-500 bucks under our budget with a more featured frame than I'd anticipated. Big thanks to Alex from Mattress Firm, and my 3 buddies who showed up on super short notice to carry and assemble. You all made my wife comfortable and me a...

Just bought a mattress last night from Matt at the Bardstown Rd location. He was awesome! There were several other people in the store shopping as well and Matt was the only one working. He was so attentive to everyone listening to what everyone was looking for and recommending mattresses to fit the different needs. Matt asked questions to find an idea of what we were looking for and issues we had with our current mattress as well as what type of budget we were looking stay within. We were being very picky as we had purchased a mattress from a different company 2 years ago and were very disappointed in the mattress and the customer service. Matt was so helpful and patient with us and really wanted to help us find a mattress that would be the right fit for us. If you are in the market for a new mattress you should definitely come see Matt at Mattress Firm on Bardstown Rd across...