Popeyes Louisiana Kitchen — Restaurant in Louisville

You wait in hellish traffic risking life and limb playing a game of car frogger to get into this place so you could have a chicken sandwich...

At the ordering station there's a tortured sounding robot that asks for your order. Then, a foreigner will ask you for it and you'll follow instructions. Guess what? You got tricked, fool! Nobody took your order. They won't even acknowledge you exist for several more minutes. After shouting hello at the speaker until your voice is horse and raspy, a friendly sounding fellow will ask for your order, he will ask you if it's correct on the screen, and he will tell you to proceed to the window.

At the window he will smile, and act very friendly. Do not fall for it. This is a trick to lull you in to a false sense of thinking you are going to be happy and full. You for sure won't be one of them, but more likely not either of them. DO NOT LOOK AT THE CEILING slightly behind him. You will see what likely crumbles and drips in to the food. You will realize that there is nothing sanitary about this place. He will hand you a bag.

You are starving and in a hurry. You will get on the freeway and rip in to the bag like a wild savage beast after killing its first prey in weeks. But, alas... you will find that everything about your order is completely wrong. You'd eat it anyway but the very specific instruction to leave out an ingredient you're allergic to got ignored as well. It's evening rush hour and to go back and swap this bag of severe disappointment would take you an hour at least.

You've been hoodwinked.

You think back on all of your previous encounters with Popeye's and realize that you've never actually received your accurate and complete order in your life and now you are disgusted with yourself for being nieave enough to think this time might be different.

You drive on. Hungry, angry, hangry even. And you throw the bag of discontent and lies on the floor of your car in a fit of rage, screaming obscenities that slowly melt into whimpers of defeat.

This was my dinner today. Don't let...

Don't get me wrong, I love popeyes, especially the biscuits, I could eat a bucket full of those, but the service at this place yesterday was horrible. So, I go in with my dad and we walk up to the register with a coupon in hand, the line is somewhat long, but the other register opens, the young man at it waves us over, we immediately say we would like to use this coupon for 8 pieces of mixed chicken and to eat here, he takes the coupon, punches in on the machine, then asks: "Mild or Spicy?", we say Mixed, he punches in a few keys, then looks up and asks: "Mild or Spicy?", we say we want it mixed, then he asks if we want it as a combo, and that it adds mashed potatoes, we say yes, and for some reason he just punches in the potatoes separately, not as a combo, he then asks: "Spicy or Mixed?", I truly don't know if this guy had bad hearing or just wasn't paying attention, but I'm thinking he was doing something similar to everybody else because 10 minutes later he had only cleared 1 of 3 people waiting in line after us. They call our number after a moderate amount of waiting, but immediately someone waiting in line runs up and takes the middle space of the counter(which has no register), and the employees don't tell her to move, so we have to wait 2-3 minutes longer to get out food, after she finally moves the employees don't know which pile of food sitting there is ours, three people need to be asked before we can finally grab our food, which is of course...

I hate to be that guy but I feel the need to relay my experience so you know what you're getting in to with this location. I ordered with the app, chose one of their "offers" which I was later told this store didn't participate in. I arrived 10 minutes after I ordered. I walked in to a mountain of chicken sitting under heat lamps. Sides, biscuits, etc too. They were not busy at all. This chicken had definitely sat for at least an hour or two. It was obvious. I was waiting for my order when the cook walked in from a very obvious smoke break, didn't wash his hands, and then immediately got in to an argument with the MOD about his break times. I very politely waited 10+ minutes for the MOD to assemble my order which was literally right in front of her sitting under heat lamps that I'm sure weren't keeping the food hot enough. Was told they didn't have everything I wanted. Grabbed the food and didn't get straws or napkins. The taste of the food was okay but for 30 bucks for two people it wasn't worth it. The bathrooms were gross and it was obvious the kitchen was too.

2/5 because they were trying but they don't have the right people in place. Probably because they have a sign outside offering $10/hr to apply. I've been an actual working chef for 12 years and understand how it is but this place needs...