Miami Beach Villa Venezia B&B — Hotel in Miami Beach

I will cut a long story short and give the short version but I would AVOID this VILLA at ALL costs, we booked this for an overnight stay while in Orlando for 3 weeks as my parent had never been to Miami and booked lots of excursions while there, we arrived at 3pm and I had emailed the hotel in advance who confirmed free limited parking, when we arrived they asked us to park on the road and said they cover the parking, we checked in and were met by Stefano who showed us the villa nice exterior but a very damp smelling outdated room but hey ho its a bed and we are there for one night we have lots planned and will only be sleeping there, we go out and we go shopping and an hour later I take my things back to the villa, on arrival we find our hire care has gone along with $500 dollars worth of stuff including my disabled badge that is imperative for me to have, we contact the hotel staff and Stefano says oh yeah its probably been towed this happens occasionally, we just need to go pay for the car which we will pay and then get it back, off we go in Stefano car to the bank he withdraws cash and then we go get the car job done, WRONG the tow place require they need a signed letter form the car hire to release to us, we call the hire company and spend over an hour trying to get this it can only be got at 9pm having now wasted 3 hours of your 32 in Miami Stefano says he will call them at 9pm and we leave, we go out for food and then for a drink but can’t relax and concentrate and we are back in the room within 2 hours having spent no time doing what we have planned, Stefano advises via message we need to go to the airport to the rental car desk in the morning, so my partner gets up and off they go at 9am the hire company don’t do a release form advise they collect the vehicle and give us a new vehicle, they get back form there at 11.30 am a waste morning in Miami and 2 paid excursions missed! He then has the cheek to say we should have checked out at 11am but we can have an extra hour! and no offer of breakfast that has been missed because of them, After even telling my partner in the car on the way to the airport this has happened before his dad the owner told him its happened a few times! We leave the villa dn just drove back to Orlando an awful time in Miami and wasted $800 dollars worth of excursions, I email and ask for a refund on the stay as the least they can do his says his father won’t but he will ask so I emailed advising while he asks I will lease with my lawyer and also booking.com he reponds his father would have refunded but the fact ive threatened them with suing them now they will see me in court, im now currently putting a case together with my Orlando solicitor who I know who is leasing with the tow company for CCTV footage and voice recordings that we made them aware at the time we were recordings for reference due to the situation and going through all evidence to sure for loss of possessions, loss of excursions, loss of wages for time off work, and struggle due to my disability and having to have struggled with no disabled badge while I await...

I will cut a long story short and give the short version but I would AVOID this VILLA at ALL costs, we booked this for an overnight stay while in Orlando for 3 weeks as my parent had never been to Miami and booked lots of excursions while there, we arrived at 3pm and I had emailed the hotel in advance who confirmed free limited parking, when we arrived they asked us to park on the road and said they cover the parking, we checked in and were met by Stefano who showed us the villa nice exterior but a very damp smelling outdated room but hey ho its a bed and we are there for one night we have lots planned and will only be sleeping there, we go out and we go shopping and an hour later I take my things back to the villa, on arrival we find our hire care has gone along with $500 dollars worth of stuff including my disabled badge that is imperative for me to have, we contact the hotel staff and Stefano says oh yeah its probably been towed this happens occasionally, we just need to go pay for the car which we will pay and then get it back, off we go in Stefano car to the bank he withdraws cash and then we go get the car job done, WRONG the tow place require they need a signed letter form the car hire to release to us, we call the hire company and spend over an hour trying to get this it can only be got at 9pm having now wasted 3 hours of your 32 in Miami Stefano says he will call them at 9pm and we leave, we go out for food and then for a drink but can’t relax and concentrate and we are back in the room within 2 hours having spent no time doing what we have planned, Stefano advises via message we need to go to the airport to the rental car desk in the morning, so my partner gets up and off they go at 9am the hire company don’t do a release form advise they collect the vehicle and give us a new vehicle, they get back form there at 11.30 am a waste morning in Miami and 2 paid excursions missed! He then has the cheek to say we should have checked out at 11am but we can have an extra hour! and no offer of breakfast that has been missed because of them, After even telling my partner in the car on the way to the airport this has happened before his dad the owner told him its happened a few times! We leave the villa dn just drove back to Orlando an awful time in Miami and wasted $800 dollars worth of excursions, I email and ask for a refund on the stay as the least they can do his says his father won’t but he will ask so I emailed advising while he asks I will lease with my lawyer and also booking.com he reponds his father would have refunded but the fact ive threatened them with suing them now they will see me in court, im now currently putting a case together with my Orlando solicitor who I know who is leasing with the tow company for CCTV footage and voice recordings that we made them aware at the time we were recordings for reference due to the situation and going through all evidence to sure for loss of possessions, loss of excursions, loss of wages for time off work, and struggle due to my disability and having to have struggled with no disabled badge while I await...

COCKROACH INFESTATION! STAY AWAY!

I have never written a bad review for any hotel/b&b before, and I travel a lot. But this place was so disgusting, the owners were so appalling, and the previous reviews were so good that I felt it was necessary to write one.

There was a cockroach infestation in the room I was staying in. There were other problems that also made this place uninhabitable (hair on the sheets, impossible to lock the door, water didn’t drain from the sink, faucet was impossible to turn on, owners refused to wear masks when I told them I was visiting my 97-year-old grandma, breakfast was inedible). But the main issue is that there were cockroaches in my room- they came from the bathroom, where there were also cockroach droppings (which are toxic) on the sink, but they were also in the bedroom where I was sleeping (see photos).

When I told the owners about the cockroach infestation the morning after I discovered the issue, I was expecting them to apologize and ask what they could do to make up for it. Instead, they argued with me for over an hour that they didn’t have cockroaches, even after I showed them photos and the droppings on the sink. Finally, one owner admitted it was a problem, said he was sorry, and said they would reimburse me but that I had to do it through Booking.com.

But then when I spoke to Booking.com later, they said they called Villa Venezia and that the owners said they never agreed to reimburse me and would not be refunding me. So on top of worrying there were cockroaches in my bed, having to spend over an hour arguing with the owners instead of spending time with my grandma, having to empty out/clean my suitcase in another hotel to ensure that I was not bringing cockroaches into my apartment, the owners LIED. They promised to reimburse me and then told Booking.com they did not.

I couldn’t more highly recommend that you do NOT stay here. I read reviews rigorously when I decide whether to stay at any hotel, b&b, etc. I don’t know what happened to this place, but the previous reviews couldn’t be...