Best Buy — Local services in Miami Beach

Purchased a new samsung 7 series and made arrangements to pick it up the following day Monday afternoon so a friend can help me pick it up. I spent 3 call attempts in 30 mins for curbside and no 1 picked up. I go to pick up the TV and they couldn't find it any where. So i suggested to the BB rep to ask the the guy that sold it to me. He of course didn't recall and watching there conversation i approached and said hey you sold me a tv yesterday at that point he remembered and said to me that last night while closing the pick up area that they noticed a puncture in the side of the box they open the box to pull the TV out to see if there was any damage and of course it was a hole in the screen which crackled allegedly the entire screen. So this is where I have a big big problem with this location's Best Buy if you found this out yesterday when you close at 8:00 p.m. Sunday knew that that box was on hold to be picked up the following day and it was purchased why did no one and I do mean no one from this store father to contact me call me direct which he asked for my phone number and make sure that I they had the correct phone number and now I asked for what purpose because they had the opportunity in which to call me all day today until I went to pick it up and again not one person bother to call me why does that bother me even more because of the fact that that was the last of that TV in store and were ordering not that they had they were ordering the same model and would have it delivered to my house by Monday completely unacceptable no one bothered to call me which didn't allow me for time to decide what to do and how to make a quick decision do I want to wait till Monday or do I need to look into another set ended up spending an additional $95 to upgrade from a 7 series to an 8 series. While going for my wallet again i tell him how i felt of there lack of contacting me. I ended up not just going for a quick pick up in my friends personal time but I was agitated and annoyed at the lack of professionalism having to wait or spend more time at a moment's notice on a friend's time and the salespeople would no help at all whatsoever it was my own decision for not wanting to wait till next Monday for a new set and have you spent all that time there to go home and hand it so Best Buy lucked out I ended up upgrading on my own choice that wasn't even offered nothing was offered other than to wait till next Monday so I ended up spending more money additional money extra money to upgrade to an 8 series. I'm sure i got a great model and look forward to it But that's no excuse for having no knowledge of this problem. There were 2 ways i would avoided wasting all that time A) I called 3 times in 30 mins waiting 10 mins between calls had they picked up they would of been able to tell me before driving 6 miles to walk in only having to wait an additional 18 mins before learning about the damage B) Not 1 call to let me know before my arrival to pick up. Not one apology either before leaving i tell the sales kid to please tell your manager of my complaint. He then says did you not get an email from us. Ahhh No, I did not get an email and why exactly would you guys even send an email about this matter and not do your do diligence by picking up the phone and dialing my phone number that you had me check and varify that the number you have in the system for me was correct (Which it was) if your not going to do what should of been done and call me directly. Why would you send an email. I don't check email all day everyday i use email for my purpose when needed. That absurd that Best buys sells me ATV that they find out is broken the day before and yet come in the following morning and not have it be a priority a concern or care to contact me directly with a call and not send an email which i still haven't gotten. Meaning they didn't send it because I would of gotten it by now not happy at all with the customer service or...

I recently had a fantastic experience at the Best Buy store in Miami Beach and wanted to share my positive encounter. When it comes to purchasing electronics or appliances, I firmly believe that the personalized attention and instant gratification offered by Best Buy far surpasses the convenience of online shopping giants like Amazon.

One of the standout aspects of Best Buy in Miami Beach is their commitment to helping customers find the perfect product. The knowledgeable and friendly staff members went above and beyond to understand my needs and preferences. They patiently listened to my requirements and recommended suitable options, ensuring that I made an informed decision. Their expertise truly made a difference and saved me from potential buyer's remorse. 👏💡

Furthermore, what impressed me most was Best Buy's willingness to negotiate on price. Unlike many other retailers, Best Buy in Miami Beach understands the value of customer satisfaction and offers a flexible approach to pricing. With their dedication to ensuring a fair deal, they made me feel like a valued customer. This level of personalized service and the ability to discuss pricing sets Best Buy apart from the competition. 💰💪

In today's fast-paced world, waiting for products to be delivered can be frustrating. However, Best Buy in Miami Beach provides an instant solution. Instead of enduring the wait for shipping from online retailers, Best Buy offers the immediate gratification of taking your purchase home with you on the same day. This convenience is invaluable, particularly when time is of the essence or when you simply prefer to enjoy your new device right away. 🚀🎁

In conclusion, I highly recommend Best Buy in Miami Beach for their exceptional customer service, willingness to assist in finding the perfect product, and the ability to negotiate on price. Their dedication to providing immediate satisfaction sets them apart from online retailers like Amazon. Next time you're in need of electronics or appliances, visit Best Buy in Miami Beach and experience the difference for...

On Friday April 4 2014 about 3 pm I walked into the store on 5th Street on Miami Beach, FL. with intentions of buy another television. Through the years I've only bought at Best Buy and I was always happy about the help and service. Unfortunately, the employees including the manager of the store have soured my loyalty to Best Buy. There was no one who would even look at me to help me. I sure it was important all the little meeting the employees seem to be having because they were joking around, talking to their friends on their cell phone, listening to music on their i-pods and just socializing with other employees. I did have a " Sony" rep. come up to me to talk me into liking a Sony Brand TV, Twenty minutes with no one to help me, I walked to the customer service desk and when the customer service attendant decided to get of the phone as she was obviously socializing on the phone, I explained the situation and asked for help. She then made some announcement for someone to come and help me, but no one showed up after the customer service person repeated the announcement several times. By this time I admit I grew tired and left my card with the customer service person to give to the manager to please call me back. He did not, nor did anyone else call me. It is now a week later.

I was given the manager's name as "Jason Yanez" but even though I left him my card, i never heard from him. I am guessing he has other priorities than dealing with how customers are taken care of.

At this point I await reading in the financial news media how much sales at Best Buy dropped and the how it negatively impacted their financial condition. I was not the only one walking out of the store with the same experience.

Garbage flows downhill and obviously management set the example here. It's obvious no one at Best Buy cares if their customer are attended to.

There are plenty of other retailers who welcome my business. I will now discontinue...